They offer good service when you are buying if you have an issue they don't have the time of day…read morefor you. No customer service after spending $200 on shoes that you have for 1 month not wearing everyday. Buyer beware of no service nothing . No loyalty to a frequent customer who also brought in friends. Janice

I was scammed by this store really badly. I had bought the JB Fields bamboo socks on their website…read moreand the listing clearly stated it was 3 pairs of socks for 14.99$ so I ordered 6 pairs but they only sent me 2 pairs and charged me 55.34$ for them. When I tried to speak with them, they blocked me from their Facebook page and told me they would send me a return label as if I had to take time out of my day to bring back the socks to the post office when it was not my mistake. AVOID THIS WEBSITE AT ALL COSTS!!!!!!!!! DO NOT RECOMMEND!!!!!

I've been searching for different styles and colors of Finn Comfort shoes and/or sandals and I…read morealways find them at Shoetopia in Fergus. Most stores or chains that carry Finn Comfort shoes, have limited or the same selection season after season. No one I know that I've recommended them to can ever find the styles I've been fortunate enough to find in Fergus's Shoetopia. They have me for life!

Wonderful owners who are extremely helpful, knowledgeable, give honest input and are extremely…read morepatient in helping to find the right size/fit/style. Amazing selection of high quality shoes. I've purchase leather dress shoes and Clark's originals ankle boots, my wife bought two pairs of Birkenstock sandals here as well and we're extremely happy with our purchases.

I love this place. A relaxed environment, a nice owner, and a huge selection of comfortable shoes…read more Not necessarily fashionable, but if you like Birkenstocks, clogs, Dr. Martens, All Stars or that utilitarian leather boot brand that's all the rage right now, they've got a very good collection. The reason I really love this place, though, is that they stock Birkenstock's blue arch supports. $45, and a better product than the custom arch supports people buy for hundreds of dollars. For those of you with fallen arches/flat feet & the corresponding back pain, these arch supports are blue gold.

Super helpful. Showed me the "ON" shoes that I was looking for and the correct size. Which isn't…read morethe easiest to find. Bought them right away.

Good selection of shoes very helpful staff but very costly if not on sale. Worth a drive just to…read moreview the lovely lock town of Bobcageon

Winter boots. We spent the last few years predominately in hibernation but decided it was time to…read morescope out a pair of winter boots for Josh. Funnily enough, Sportscheck told me that they had a bunch of skids in the back and to come back, or check our Marks as they are both owned by the same corporation. I did not know that! So Marks is a huge cavernous space inside of Hillcrest. Never actually been there, but next to Old Navy on the north side of the mall. There was not a large selection, but landed on a pair of Windrivers for 30% off. The service was quick, in and out, with relative efficient. Be prepared to round up your purchase to the nearest dollar for charity. -Zuk

disappointment and concern regarding the treatment I received at Mark's…read more My experience was confusing, frustrating, and ultimately humiliating. During my interaction with staff, I was advised that the policy I was referencing from Mark's official website did not exist. I was repeatedly told that a different policy applied and was even provided with a customer service number to confirm this information. However, when I contacted customer service, I was informed that the policy published by Mark's applies consistently and that the information I had been given in-store was incorrect. This left me in the uncomfortable position of having wasted a considerable amount of time only to discover that the staff assisting me were either unaware of their own company's policies or unwilling to properly review them before denying my request. What concerns me most is that at no point did I feel that there was any genuine effort made to understand my situation, investigate the matter, or provide the same level of consideration that other customers would reasonably expect. Instead, I felt dismissed, disrespected, and treated as though my concerns were not worthy of proper attention. As a Black customer, the manner in which I was treated has left me questioning whether I was afforded the same opportunities, courtesy, and fair consideration that would have been extended to other customers. While I cannot know the motivations behind the conduct I experienced, the overall treatment left me feeling singled out, embarrassed, and deeply uncomfortable. Beyond the inconvenience itself, I cannot recover the time that was wasted attempting to resolve a matter that should have been straightforward. I invested time speaking with staff, contacting customer service, and attempting to clarify a policy that should have already been understood by those representing your company. The experience has significantly damaged my confidence in Mark's and has left me feeling that my concerns were neither respected nor taken seriously. I intend to submit a formal complaint outlining the circumstances of this incident and requesting that the matter be thoroughly reviewed, including the conduct of the employees involved and the apparent lack of policy knowledge demonstrated during my interaction. I expect Mark's to investigate this matter carefully and provide an explanation as to why I was given information that directly contradicted your own published policies, as well as what steps will be taken to ensure other customers do not experience similar treatment. After all the drama I finally received what I was supposed to in the first place, only because customer service put them in their place. The employee ERICA IS A VERY DANGEROUS PERSON AND I CANT BELEIVE PEOPLE LIKE HER EXIST IN THE CUSTOMER SERVICE RETAIL INDUSTRY. She is the only one that made this experience unbearable. Charles was a little better but still gave me the run around.

Leather coat marked at $89. Fit perfectly. Owner said it was marked incorrectly, suppose to be…read more$239. A few hours later, after leaving the area, I decided I wanted it anyways. Business has no phone number. Almost all reviews I've found are not good. My favorite, woman notices a broken zipper days later once she travels home out of the area and was told to mail it in for repair or exchange, no refund given....No repair and not exchanged or returned. They kept the coat and her money and will not return her calls. To bad. I could probably figure out how to get to them to get it but not willing to take my chances on being taken advantage of.

Four months later, the heels from a pair of the boots is showing signs of deterioration. The heel…read moreis covered with a strip of material which is peeling off. It's also wearing off at the edges. I've been trying to reach this store for a while but to no avail. Calls to this number are not answered and my messages are not returned. Very disappointing for a $300 pair of boots.

The staff here are very knowledgeable, but lack customer service, and the price point will likely…read morekeep me away from future purchases. I'll be skipping over this place in the future and just suck it up and go to the mall. I'm not exactly sure about the value proposition of this place to be perfectly honest.

My husband and I were assisted last night by Sydney. She was fantastic! Patient, kind and extremely…read moreknowledgeable about her products. If she is not a store manager, she should be!

I walked in. Started looking around. I was the only one in there at 6 pm week night. No one came up…read moreto me. There where three people working. Stayed for five more minutes and walked out. I think (call me crazy) boutique clothing stores should be all about service. Connecting with customers. Acknowledging them as soon you walk in. Be observant. Watch if your customer needs anything. Basic. Old school and it works. Instead I heard someone speaking to someone else in Italian exchanging a few "bad" words (not professional) in fact I found them pompous! I'm not even sure the snobs of Woodbridge wood even go here.

it was ok. nice store. friendly staff but they seemed to be out of my size and my wife's size in…read moremany of the shoes we picked out. my wife ended up getting two pair and nothing for me. When we got home one pair of oofos we purchased had been returned because the soles were dirty.

I was frustrated by my experience at this store recently. I visited because I was given a gift card…read morefor my birthday and had been wanting to purchase Blundstones. I went into the store on a Friday evening and noted there were two staff working. One staff person began helping another customer and the second staff person was at the cash. I stood and looked at the selection of Blundstones for several minutes. Nobody came to help me. Then I walked back and forth in front of the cash and noted the second staff person at the cash was standing there leaning on the counter watching the first staff person help the other customer. She didn't do anything when I walked by so I turned around and said I had questions about the shoes. I asked questions about the colours of the shoes and their styles and felt like the answers I was getting from the staff person were annoying to her, like I was wasting her time. She eventually helped me whittle my choices down and I picked a pair and also picked out mink oil on her recommendation to care for them. After all was said and done, my total came to $276 and after paying with my gift card and my own money to make up the difference, the staff person packaged my purchase and handed it to me saying "there you go". I feel that for any customer who spends money in a store, especially almost $300, the customer should be thanked for coming in. Overall, I am satisfied with my purchase but I scored this experience low based on the service experience. Unfortunately, I have seen reviews on Google that corroborate my experience as well.