Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

I always know that my valuables are safe at Diamond Lake Mini Storage. They have secure, gated…read moreaccess until 9pm for those who can't make it in during business hours (which are actually pretty late at 5:30pm) and if you can make it in...you will LOVE Natalie! She is super helpful every time I stop in. Prices are extremely fair and your storage unit is immaculate!

Nice folks. Every…read moretime I have called, I got a pleasant and understanding person who actually called me back when it was appropriate. When I was stressed out in the middle of the move of a lifetime, they went the extra mile to assist me with additional space. What great people. The facility is clean and tidy. About as secure as any in this area - not the fortress I once had in the San Francisco Bay Area, but it doesn't probably need to be.

Born to Move... These folks must be the best movers on the…read moreplanet! We had three truckloads of home goods transported from Creswell to Roseburg including a piano and 13 pieces of antique mahogany furniture with nary a scratch. Flegel treated our items like they were their own (down to the smallest glass figurine) and always with positive and friendly interaction. They go over the top to make the move as smooth as possible and will move everything in sight unless you stop them! Over 40 pictures and certificates to hang on the wall (tons o' breakable glass) were transported without a hitch. They even packed the hanging closet clothes into their own hanging/moving boxes and unloaded them in our new, quite large, home. Flegel has apt, proactive employees that truly stop at nothing to deliver customer service with a smile. You won't be sorry!

Fledgel Moving and Storage went above and beyond for our business that had a very challenging move…read more Spectrum Prosthetics and Orthotics moved from a leased office space to purchasing a new office building but there was a week in between where we didn't have a place to put our belongings. The good folks at Flegel held our things for us for over a week in one of their moving trucks! Who does that? FLEGEL MOVING AND STORAGE! That's who! They go above and beyond for their customers. Not enough words to describe our gratitude to this amazing company. Top Notch for sure. 5 star and beyond.

the team does not stand by you…read more owners are fleecing customers throughout Oregon, an already financially troubled state and the people that live in it. If you are needing a service to help you move, need a truck and trailer, they'll first ask you to put their whole service charge down. No problem though because it is a same day service, right? Well, then they will give you a 3 hour window thats close to the end of business day, and then they'll simply say, "oh I know it seems kinda sketchy but they are just running late". Well no problem, everyone runs late. Not just late, only 25 minutes before the property transfers Ownership. Well, they said they didn't know, so surely? WRONG! You told them it was 5 twice, the second time being when you said "ARE YOU SURE I SHOULDNT GET ANOTHER SERVICE?, I ONLY HAVE UNTIL 5". They got it covered, it shouldn't take much time, WRONG again, you had to order another moving service because you could hear the delusion in her voice. Criminals need to be rehabilitated before working public facing jobs, and especially before getting search-optimized-listings. I honestly don't know how my phone ever let me call this company.

They broke 2 pictures and an irreplaceable statue by just negligence They "Sasha" promised to pay…read moreus for the damage, that was March 6, 2025! She keeps texting "the check is in the mail" Poor customer service, very unprofessiona! Suggest people look elsewhere; better companies out there!

My sister said they are always pleasant to talk to and very helpful. would definitely recommend to…read moremy friends.

I want to come on here and point out that the management of this company lies. Do NOT trust them or…read moregive them your business. The reason I'm updating these people have screwed over many clients. They never apologized for their treatment of me and my children. They lied about me doing damage when it was the police that had to help me and simply undo the gate.

HORRIBLE company to hire. You will regret every second of it by letting them near your place. They…read moreleft our house destroyed and full of water and mold. They caused more damage then the leak did, can't trust things not to be stolen or any accountability to be held. They charged us for a ton of work they didn't even do, lied about literally anything and everything possible. Employees are shady but owner was even worse. Will talk and accuse his way out of anything and shouldnt be licensed to do the job, should be serving time behind bars where belongs. The entire business model is set up to get away with it and no one getting in trouble but literally overall the most shady company you'll encounter!

I'm dissatisfied with there service and appolled at the miss use of our funds. 181000 was to repair…read moreour home whitch he also stated in text and he was given a storage unit to put our stuff in last year in August and now is trying to say we never provided it even though he had the key unil 2 months ago. The owner of serve pro told us he had to much of a case load and couldn't get to it and they were not going to charge us for there negligence. He also said they had tore apart the whole down stairs but they did not. He used the funds to pay himself way above what he discussed with our insurance and now is trying to charge us for mitigation and demo even though he never disputed or disagreed with our insurance for the mitigation and he was paid 30000 for the work he did do. Some of his employees painted profanity on our doors and destroyed property and played dart boards on our walls during these hard times for us and our family, very unprofessional. He also left our 2 refrigerator full of food and didn't take those out the house even though they were still less then a year old when the upstairs caught fire. The refrigerators sat rotting in the house for over a year. These photos were taken the same week the house was demolished the insurance company sent someone out and had taken these photos of our home before they tore it down. This shows how they did not do anything to the down stairs and this shows how he took advantage of a family of 6 during a very hard time in our life and he told us we had to reimburse him for the demolition of the home at 24000 when he had 181000 that was to go to our home. He even met with our attorney and discussed the work that was done and about getting a storage unit to get our belongings into it. We have the emails to prove this. This is wrong and we are almost 2 years without a home. Again these photos are from a person the insurance sent out days before demolition proving the date. Also he raised the contractor bid 40,000 dollars which the contractor didn't know about and told the contractor not to contact us. The contactor reached out after 3 months a very respected contractor and we discussed this 40,000 that he said he didn't raise his bid and he was told not to talk to us.

This was the best, easiest, smoothest move I have ever made. Jana, their move coordinator, went…read moreabove & beyond to keep me informed at every step, helped with downsizing, provided some boxes, even took things to St Vinnie's for me. Moving is always stressful, but Jana was able to relieve a lot of that for me. If you're planning a move, call Lile!

This company was hired to deliver a mattress that I ordered and it's been a nightmare. I've called…read moreto get a delivery time and they say they will call me back later that day, or transfer me to a number to leave a voicemail. I have yet to be contacted by them and it's been nearly two weeks of my bed sitting in their warehouse, without a delivery date set. The company I purchased the mattress from can also not get ahold of them, with the phone number now saying no one is available at this number. If you are a company looking to hire for last mile delivery, I would look elsewhere!