My family, of fourteen members, decided to celebrate family members visiting from the United States by having dinner at the North Star. I have previously eaten there, with my parents, and received excellent service and delicious food. On Sunday evening, we entered the restaurant to be yelled at "where are you going?!" We sat down, and waited a long time to be served. Our food came out over a span of over fifteen minutes, which meant that we could not all eat together. A number of my party had to send their food back because it was either cooked incorrectly, or cold (or in most cases - both!). The service was surly and unhelpful. We were NEVER asked how our meal was, and was only greeted by a VERY rude waiter who obtrusively, and noisily, grabbed the plates from our tables. As members of staff stood around and chatted, we waited over THIRTY minutes to order dessert and coffee to be told, "we have turned off the coffee machine, so there is no coffee!" The "server" was VERY rude to my elderly parents, and only on our insistence did they deem to turn the coffee maker back on again. My parents were VERY upset! As we ate our desserts and eventually enjoyed our coffees, the staff stood around and glared at us. Altogether, the food was terrible, the service awful, the servers were rude, and we are incredibly disappointed at the service, food, and how this usually excellent restaurant was VERY let down by the staff. Disgusting!!! read more