I rarely take the time to post reviews but this place is great and I really want to get their name around so that they can stay open and continue to provide the high level of quality care that they bestowed upon my children.
North Seattle Pediatric Dentistry is a new office that popped up about a year ago in my neighborhood (Northgate area). One of my first experiences with them was when they donated 500 dental packets (toothbrush, tooth paste, flossers, + a gift card for a free cleaning) to my son's elementary school (which is couple of blocks up the hill from the office) for the students after they participated in our annual Move-a-Thon fundraiser. I believe this office also sponsored the production of the T-shirts that were given to the students. The generosity and support of the local community really resonated with me and I knew I wanted to give this place my business in return.
I took my 7 year old in yesterday for a cleaning. Admittedly, he hasn't been to the dentist in a while, so he wasn't very familiar with standard check-up procedures, and he was somewhat nervous. We arrived late for an early morning appointment (couldn't find our insurance card.. turns out the lovely D.A. at the front desk had already verified our insurance and I didn't need it anyway). The whole staff (Dr. Lin, 2 hygienists or D.A.s, plus the front desk coordinator) all came out to the reception area to greet us with full smiles. I was offered a beverage from their beautiful automated espresso machine (I had a lovely cappuccino that I sweetened with the provided raw sugar), while my son was offered an iPad to play Lego Star Wars on throughout his cleaning. Yeah, seriously. He was stoked.
Throughout his check-up, Dr. Lin and the hygienists were extremely patient, thorough, and informative. Dr. Lin gave me a lot of scientific information in an extremely easy-to-understand way, and accurately surmised that the white spots on my son's front permanent teeth were due to high fevers around his first birthday (my son had two febrile seizures between 10 and 17 months old, which Dr. Lin had no way of knowing because I was still filling our the health history while he and I had this discussion).
Today, I brought my 3 year old in for his first check up. Oh boy. My younger son is a wonderful, affectionate boy, who can also be an absolute terror when he wants to be, or rather doesn't want something, and he did NOT want to go to the dentist. He was also given an iPad to watch Curious George cartoons (which he LOVES), but was still not interested in getting a check up. Despite Ellie, Katie, Dr. Lin and myself trying to comfort him or distract him, he wasn't having it. He screamed throughout pretty much the entire check-up, which (through some well-practiced teamwork) they were able to knock out in about 15 minutes. Then Dr. Lin and Katie took to reassuring me (because I was absolutely mortified to have my child screaming bloody murder just to lay there with his mouth open watching Curious George, or have his teeth brushed, which he usually LOVES..), that some of their own children have behaved in similar ways, despite their chosen professions. As soon as it was over, my son was all smiles, probably because Ellie gave him a bouncy ball and proceeded to throw it around with him in the hallway for several minutes. They were so patient and amazing, I can't say it enough.
After the appointments were done, my sons were given a token to put in a toy dispenser; a dental packet that consisted of a soft-bristle, brand-name, character toothbrush (rather than the generic cheap toothbrushes I've come to expect from Dentists' offices); and were invited to take photo-booth style pictures. We were given a copy of the photo print out with our next appointment written on the back, and they retained one copy for the kids' scrapbooks.
The office is beautifully appointed; a mixture of modern white decor with primary colors--perfect for children. They utilize technology to offer a paperless and sustainable system (during my older son's appointment, I completed all medical history questionnaires for both of my children on the provided iPad). This place makes me wish I had more children, just so I could go there more often.
I would usually point out the accomplishments of a single staff member who stood out, but there's no point because each and every person connected with this business is absolutely amazing and completely dedicated to making dental care an enjoyable experience for children. I cannot say enough good things about this office. Thank you to Dr. Lin and the entire staff- I'll definitely be making sure to keep my kids on a 6 month schedule from now on! You guys are a wonderful gift to North Seattle! read more