Dwayne came to my home yesterday to fix my air conditioner…read more Ge said I needed a new blower, which he couldn't even get until next week. The cost would be $1,670.00. Unreal! I had another company cone out today and all I needed was Freon. I paid new company $125.00 For service call and Freon. Dwayne charged me $129.00 for a service call and then told me it couldn't be used for install of new blower. Seriously?

Horrible customer service experience start to finish. Was fooled by previous positive reviews…read more Advise against.

Stay away from HVAC Comfort, Inc. Here are the 3 main issues we had with the service we received:…read more 1) Our A/C went out and during the inspection they were concerned the Heat Exchangers in the furnace were rusting and could cause a carbon monoxide leak. They told me they had to "shutdown the system". I took that to mean it had to be off while they worked on it. They cut the wires inside the furnace so the A/C and furnace could not longer be used without telling us. (We didn't discover this until they left and went to turn the AC back on). 2) During the sales pitch for the new system the salesman (Chris) referred to my wife as "Bougie" and "chirpy". 3) Quote was outrageously high: $23,518 w/ 5 years no interest financing or $20,226 cash discount. I called another company (will give them a great review). They helped me fix the wiring and get the AC working again. They provided a quote w/ better specs/brand and it was about half the cost. They installed it this past week for $11,650 and it runs great. I feel HVAC Comfort uses deceptive practices (cutting wires in furnace) to force the customer into paying high markups when they are most vulnerable -- during a heat wave and air quality alerts (Canadian wildfires). There was no reason to disable the system during the summer. There is no risk of carbon monoxide until the winter heating season arrives. They do not trust you to do the best thing for your family and they choose to disable your system without your permission.

Do not use this company! False info, fake photos taken of…read morethe supposed furnace! Called for AC service and they tried to tell me my furnace was bad. When I explained that my cooperative (townhouse) association provides the furnace if needed, his story changed immediately! He turned off the furnace and snipped wires including turning off the connection to my thermostat. Nothing worked after that! Sure he fixed the ac unit by replacing a simple part however his focus was on the furnace! And left my home after turning everything off and snipping wires including my thermostat. Another company came in stating my furnace was fine and eventually fixed what HVAC COMFORT INC. screwed up!

Chris was amazing when we needed our furnace. He reassured me everything would be ok as I was…read moreextremely distraught due to the stressful situation. He was here within 30 minutes of the phone call & did a same day install to ensure we weren't in the cold for too long.

When it comes to heating and cooling this is the guy to call around the metro Detroit area Very…read moreprofessional. Called him in the beginning of the summer season, to see if he can replace my ac unit and furnace, within two days he had a few u it's priced out to choose from. Mind you I had already gotten two other quotes all within 10k, he beat the competitors out the water and within calling him to having it placed in my house up and running 5 days. And he installed both units with a 9 hour day by himself. That's how efficient he is when you have 40 plus years in the trade. Overall. Very professional honest man, your true blue collar worker. Best price and great work. 11/10 Ohhh and I went with the carrier units

Friendly & very knowledgable. Provided detailed summary of findings with recommendations, but was…read morenever pushy. Able to squeeze us in last minute on a Saturday. Will continue to use in the future, and highly recommend. Thanks again.

First few times i used R&R with satisfaction. Last few times disappointing. Couldn't diagnose a…read morefurnace venting problem last winter that was causing condensation to back up into the furnace. Called another company and had it fixed within 45 minutes. Called this week for new furnace & air conditioner and Mike never returned my call. Too many reputable companies out there to waste more of my time with R&R.

During a recent cold snap, our ancient furnace failed and we had a couple of pipes burst. Matt, the…read moreservice guy, came out and in the middle of muck and mayhem, got on hands and knees to give me an honest assessment of what was needed. The owner, David, came out first thing the next day to go over my options. By that afternoon, his son and their crew had the old furnace out and the new one in and heating the house (the picture shows our temporary set up - they're coming back next week to finish the metal covering). I highly recommend this family business!

Called this company to come out and check our system. We had no heat. Last communication with…read morethem, according to our records, was 2/4/2021. The technician who came out put in a "temporary" part and said he would order the correct part for our system. Have not heard from them since. "Temporary" part still installed on our heating system.. realized tonight it's been several weeks and no communication. While standing at the kitchen sink tonight- notice the heating was blowing cool. Will be calling them (after paying $300 for service call - told this would cover the replacement part we need, once ordered) tomorrow. Will not request service from this company in the future. We will update if we actually receive great, and I do mean GREAT cs after reaching out to them.

Ventcraft has been handling my hvac needs both at home and business for many years. They've always…read morebeen very responsive and have done a great job. Ventcraft is a great family business I will continue to support. Keep up the great work guys.

If you're considering this company for your heating needs, I strongly advise you to look elsewhere…read more Don't let their subpar service and lack of accountability leave you out in the cold. Choose a company that values quality and customer satisfaction over quick cash. Had a navien boiler installed 9 years ago and now need a full replacement. Avoid at all costs unless you enjoy gambling with your home comfort.

1st Heating and Cooling is great. They are my go to company for issues with my furnace. Their…read moreowner, Ryan is friendly and clear about what needs to be done. Their prices are very fair. Recently my furnace stopped working and I called them for help again. Their technician (Eric) came out quickly and was clean and friendly. He explained that the inducer fan was bad and ended up throwing in a new pressure switch as well. He had the furnace up in running in no time! My previous experience with 1st Heating and Cooling was also positive. This company consistently provides the kind of service that all businesses should strive for. Would recommend highly!

Called these guys to do a furnace tune-up and to look at the humidifier. Recently purchased the…read morehome and after nose bleeds it was time to call pros. Austin came out same day and was so friendly and courteous. Used shoe covers, cleaned up after everything, and pointed out how improperly the non functional humidifier was installed. They came back out and installed a new unit with damper, corrected the original bad plumbing, made sure I knew how to use & maintain it, and that everything made me happy! Tune up was a fair price with coupon, and the new humidifier was priced well for all that came with it. Our sinuses thank you!

When it's summer and your A/C stops working, there are some things you can try yourself to fix it…read more But, this is the first time I've ever had a merchant try to help me over the phone for free. He first asked, "Are you pretty handy?" I said I was. So, at 5:30 on a Sunday evening, he walked me through a few things that might have helped. He told me that he likes helping people over the phone if he can. Wow. It turned out that expert help was needed, and he was there the next day. He got the system working, temporarily, then came back the next day to put a control module in. It wasn't cheap, because of the control module, but the price was reasonable. Before he left, he asked if I cleaned off the AC unit outside. I told him I did it last year, but apparently I didn't do a good job. You can spend a lot of money with electrical bills if you're not careful about cleaning the fins. That alone made his visit worth it. And, I found out why he lists 24 hour availability. Calls go directly to his phone, and he always picks up. If you are in need of air conditioning repair, make your first call to Jim.

Requested an appointment or a quote/estimate via the Yelp portal. Confirmation was sent over…read morepresumably from the owner about my consultation for exterior lighting. The owner was able to DM me to confirm the appointment and has my number but for some reason ghosted us. They never called, texted, emailed or smoke signaled that they were not coming. We rearranged our morning to accommodate since we both work from home. If you are looking for a business that values their customers go elsewhere and find someone who actually shows for consultations. Or calls.