Extremely Unprofessional and Disorganized - Would Not Recommend…read moreI would strongly advise anyone to avoid Faben Obstetrics. Unfortunately, I had one of the most upsetting and disappointing experiences imaginable during what should have been an exciting time in my life.
My third visit was the final straw. At my 13-week ultrasound appointment, the front desk staff member told me, "You need to smile more." This comment was completely inappropriate and unprofessional. You never know what someone is dealing with personally, and it is especially unacceptable to say something like this to a pregnant patient.
During the ultrasound, the technician, Janet, brought my mother and me into the room. We politely asked if we could record the baby's heartbeat since the father was unable to attend. Janet stated it was against policy, which I accepted, but I asked for clarification. Rather than explaining, she repeatedly interrupted me and became increasingly rude. She then falsely accused me of telling her to "shh," which I absolutely did not do. Without allowing me the opportunity to explain, she escalated the situation and removed me from my own ultrasound appointment.
I was left crying, confused, and devastated. Being kicked out of an ultrasound due to a misunderstanding--and without any attempt at resolution--is unacceptable and deeply unprofessional. What should have been a meaningful and emotional moment was completely ruined.
From my very first visit at seven weeks pregnant, the environment was cold and unwelcoming. The staff appeared unhappy and disengaged, and no one made any effort to be warm or reassuring. The physician I saw, Jessica Hughes, was the most unfriendly and unapproachable doctor I have ever encountered. As a pregnant patient, I was hoping for a supportive and compassionate experience, but Faben Obstetrics was the complete opposite.
During my second visit, I came in specifically for bloodwork. I had confirmed the day prior that the bloodwork would be done in-office and took time off work for the appointment. Upon arrival, I was told they did not have a technician available and was sent 30 minutes away to another location. This was extremely frustrating and upsetting, especially after being explicitly told otherwise. This office is very disorganized, and I was given misinformation multiple times.
After these repeated negative experiences, I will never return to Faben Obstetrics. Pregnancy is a vulnerable and emotional time, and no patient should be treated this way. I strongly recommend that others seek care elsewhere where professionalism, compassion, and organization are valued.
