That's absolutely unappropriate way that their customer service works and speaks with customers! First of all, I tried to reach them through the phone number, given on the website, all day (during their business hours), second, when I talked with the operator, he didn't help me at all, he was rude and aggressive in a manner of his speaking, he just told me that he didn't have an access to documents, and my documents are not in a system yet. Which I fully understand, but he even didn't try to answer my questions, not his suggestions about my question. He all the time suggested to me to write 'THEM' an email, what I actually did, and tried to get an answer why nobody answered me for 5 days.
I ordered a course-by-course report and sent the whole package of documents, but I, of course, canceled my check and stopped working with such a horrible service.
I'm very disappointed with that company; furthermore, because they were recommended by my friend.
I wish them to have a better service in future. read more