After a water issue in my home we called 1st Call Restoration and they were there within an hour…read more Santos responded with courtesy, professionalism and knowledge to share about what the next steps would be. He walked me through every step of the way and took time to answer all questions and concerns. Each time he said he would be there he showed up on time and answered every text I sent. I would highly recommend 1st Call Restoration for any water damage to your home or business. Thank you Santos! You are an asset to 1st Call Restoration!

Awesome experience! Prompt & Knowledgeable with what needed to be done. Explained every step along…read morethe way, and worked well with my insurance company. Will use again if something goes wrong! 10/10!

The did an excellent job cleaning out air vents and sanitizing registers. Will be using them…read moreannually.

My hot water heater just recently busted it leaked in my kitchen living room and 2 bed rooms and…read morebathroom pretty much the whole house I called ProClean and they came out fast got all the water up set up there equipment and started drying it out . They worked directly with my insurance so I didn't have to worry. They came back every day till it was completely dry and cleaned the carpet when it was done it looked good as new and never have had any issues. Very pleased with these guys would highly recommended for any kind of water damage and all the other work they do. I actually just had them out for a duct cleaning.

We have used Birds several times, twice for biological clean up and they took care of my family…read moreduring our darkest moments. We have also used them for other services and I can tell you they are very professional, accommodating and always answers our questions. We are proud to have them in Quitman and reaching beyond!

I've hired Bird's several times for tile cleaning as well as air duct cleaning. They do good work…read moreand are professional & show up when they agree to be there.

I don't typically leave reviews, but I felt this one was necessary. This is my second experience…read moreworking with Specialty Restorations, assigned to me through USAA insurance, and they've been outstanding both times. The adjuster, Michael, and the project manager, Patrick, went above and beyond from start to finish. They were always available to address any questions or concerns I had throughout the repair process. Their attention to detail, both on and off the job site, ensured everything ran smoothly. I'll definitely be recommending this company moving forward!

I used this company when I had a water loss at my house. Matt Bacon was the most professional…read moreperson I have ever had the pleasure to work with. He went above & beyond to get me back to where I was before my loss. He is the only person I would recommend for anyone who is needing help with any type of restoration clean up! He is amazing!! Cindy M.

My wife and I are from Arlington. We decided in September to by our retirement home in Tyler. We…read morewere planning on moving in on February because I had not retired yet. In January, a cold front came and our water heater had a busted water line, flooded our home. I called a restoration company to come out and in a week had it completed. Then State Farm suggested 1st Call and they informed me that it still was not dry. 1st Call saved us from moving in our retirement home with mold. Their folks that helped out, Sally, Grant, Noel,Stayton, Rose, and David all helped out on getting my house back to the way it was. It's not finished yet, but 1st Call is working hard to get In completed.

We had a bathroom sink pipe burst and it flooded our entire home. The entire team was amazing from…read morestart to finish. Santos was always available to answer questions and checked on us throughout the entire process. 10/10 recommend this company! Thank you Santos, and team!

Jordan is extremely professional and is intent on giving quality service. His team went above and…read morebeyond to help restore my mom's house after the pipes bust and flooded it. There were lots of unexpected and frustrating hiccups throughout the project but he maintained his professionalism throughout. Highly recommend.

Great team. Great leader! This team has been amazing from…read moreday one. The water restoration was done within 2 hours of the flood damage. He built everything back better than before

Danny and Jose were here promptly and got started on the dryout. They were both so kind and…read moreprofessional. I am totally impressed and satisfied with the quality of the work they did.

The only positive thing I can say about this business is that they showed up quickly the day (a…read moreSunday in April) my aerobic system clogged and a running toilet ruined my wood floors. The water was on the floor for 3 hours or less. After that first day, they brought tons of equipment and a trailer mounted generator, much of which was never plugged in. From Monday-Thursday, they worked approximately 5 hours, drilling holes, cutting small areas of Sheetrock out, etc. On Friday, they removed the demo-ed bathroom vanity, baseboards in master bath and bedroom and determined no damage behind the walls. My rugs were soaked, they took them with them to "clean and dry". Fast forward to October 9, and I get a phone call from them saying I owed them for the work. I've never filed a homeowners claim before and I thought my insurance company paid them, as they had me call them and they reviewed the bill. I told the lady I didn't know they hadn't been paid and that they'd ruined my rugs. (I had requested them returned back on May 16 and I received them on June 20 (there was a "storage" fee involved mind you) When I received the rugs back they absolutely reeked of wet dog smell. We discarded the rugs, chalking it up as a loss. I requested from Miranda in the Tyler office an itemized statement. Me y thing I know, a lady named Patricia Martinez with a Delaware. Number called me, got Miranda on the phone and proceeded to berate me. She said I talked to your adjuster and you've had OUR MONEY for a month. All a lie, I received the payment months ago and she never spoke to my adjuster. She said "you've spent our money haven't you? You don't have it do you?" Miranda, call our attorney to file a lien. I said m'am, I've never received a statement (if she'd taken the time to quit being a bulldog and look back at the email chain, she would see that my name/email is not on it) and you're not dealing with a kid here so threats are not going to intimidate me. I'm not trying to get out of paying you, I just want to see an itemized statement so I know what I'm paying for! She said "Miranda, file the lien!" And hung up on me. This was totally and utterly unprofessional and frankly, makes me wonder what they're trying to hide. If you received a bill for $16,000+, would you blindly pay it with no itemization? I plan to file a complaint with the BBB and also contact Serv Pro's corporate office. This was so uncalled for.

These guys do it all. They can take your storm damaged home and get it back to new condition. Great…read morequality of work and even better customer service. Will be first call for any remodel or repairs needed in the future.

From the owner: We are a full-service damage restoration company. OTTER FFR offers cleanup and repair of your…read moredamaged property from flood to fire and beyond we have you covered. OTTER FFR is also a full Remodel and Renovation company as well handling any of your General Contracting needs. We offer an excellent quality of work along with a personal touch. We want to be your turnkey restoration company and return your property to its original state or even better. WATER Mitigation Restoration Remodel Fire Flood

Two years ago our daughter dropped off a 4x10 area rug. It was never returned nor heard of again…read more The business shuttered for quite awhile, and when it reopened they had no record of the rug. I give it one star only because the system breaks for no stars.

They no longer answer the phone. Called and called to have them clean my rug but they never…read moreanswered the phone all day during normal business hours.

When we moved into our home we realized we had 3 leaks due to poor previous installation…read morejobs/repairs and had to get our roof replaced. We're very happy to say we chose Stonewater for our new roof. They really made our roof dreams come true! Very professional, prompt service and high quality backed work. Jordan and our project manager Tayler were very communicative and helpful to answer any questions we had jthroughout the process. The roofers were in and out in one day with NO MESS BEHIND! Now our roof is up and we feel secure that our house is protected from water and leaks. Not to mention, it looks better than we even could've imagined it! We're so happy we picked the friendly people at Stonewater. We give y'all 5/5 Stars. Wonderful people, materials, installation and service all around. Safe to say we'll be using Stonewater for any future roofing projects. Thank you for an awesome job on our new roof! We love it

Repairs to the edge of our roof were not installed properly. Edge of soffit was not placed…read moreproperly and was bent during installation