After a water issue in my home we called 1st Call Restoration and they were there within an hour…read more Santos responded with courtesy, professionalism and knowledge to share about what the next steps would be. He walked me through every step of the way and took time to answer all questions and concerns. Each time he said he would be there he showed up on time and answered every text I sent. I would highly recommend 1st Call Restoration for any water damage to your home or business. Thank you Santos! You are an asset to 1st Call Restoration!

Awesome experience! Prompt & Knowledgeable with what needed to be done. Explained every step along…read morethe way, and worked well with my insurance company. Will use again if something goes wrong! 10/10!

My hot water heater just recently busted it leaked in my kitchen living room and 2 bed rooms and…read morebathroom pretty much the whole house I called ProClean and they came out fast got all the water up set up there equipment and started drying it out . They worked directly with my insurance so I didn't have to worry. They came back every day till it was completely dry and cleaned the carpet when it was done it looked good as new and never have had any issues. Very pleased with these guys would highly recommended for any kind of water damage and all the other work they do. I actually just had them out for a duct cleaning.

The did an excellent job cleaning out air vents and sanitizing registers. Will be using them…read moreannually.

David and another gentleman professionally cleaned my recently installed carpet due to all the mud…read moreand dirt tracked in from my fur babies on all those rainy days we have had, the stains are much worse in the country, Both guys were professional and David is very knowledgeable and answered all my questions. I also paid him to clean my modern white Italian leather sofa that had become pretty dirty due to my babies' paws, big German Shepherd paws! The results for the carpet and sofa clean were great, and both guys are great with dogs.

We have used Birds several times, twice for biological clean up and they took care of my family…read moreduring our darkest moments. We have also used them for other services and I can tell you they are very professional, accommodating and always answers our questions. We are proud to have them in Quitman and reaching beyond!

I don't typically leave reviews, but I felt this one was necessary. This is my second experience…read moreworking with Specialty Restorations, assigned to me through USAA insurance, and they've been outstanding both times. The adjuster, Michael, and the project manager, Patrick, went above and beyond from start to finish. They were always available to address any questions or concerns I had throughout the repair process. Their attention to detail, both on and off the job site, ensured everything ran smoothly. I'll definitely be recommending this company moving forward!

I used this company when I had a water loss at my house. Matt Bacon was the most professional…read moreperson I have ever had the pleasure to work with. He went above & beyond to get me back to where I was before my loss. He is the only person I would recommend for anyone who is needing help with any type of restoration clean up! He is amazing!! Cindy M.

In May, when we arrived at our lakehouse and found it flooded with six inches of water, we were…read moreshocked, overwhelmed and didn't quite know where to turn. A neighbor recommended we call 1st Call Restoration, and when they arrived 15 minutes later, everything changed for the better. Now, when walking though our newly remodeled home, it is hard to even remember how bad things looked when we arrived at our lakehouse that Sunday afternoon. In a customer service company such as 1st Call, people are what make the difference. It all starts at the top with their owner Tim. He was there that Sunday afternoon working right along with the cleanup crew through the worst of the mess. He took time to talk with us, giving us advice, letting us know what to expect, and keeping us calm. In the weeks that followed, Aaron and his crew did an unbelievable job with the necessary demolition, sanitizing, and cleanup. We then met Shane, who managed the subsequent remodeling work. Shane did an outstanding job assisting us with design decisions, getting necessary materials/supplies and supervising the work being performed by Juan and his crew - a very talented team of craftsmen who do high quality beautiful work. Throughout the whole project, we heard from Tim, Aaron or Shane almost daily with status updates. We are extremely satisfied with the completed project - which was actually completed two weeks ahead of schedule! We cannot thank 1st Call enough for all their quality work and assistance, and we cannot give them anything but the highest rating/recommendation. They truly are a high quality, professional, caring, responsive, customer focused team. We are blessed to have found them and very appreciative for all their help on our lakehouse! Thanks!

My wife and I are from Arlington. We decided in September to by our retirement home in Tyler. We…read morewere planning on moving in on February because I had not retired yet. In January, a cold front came and our water heater had a busted water line, flooded our home. I called a restoration company to come out and in a week had it completed. Then State Farm suggested 1st Call and they informed me that it still was not dry. 1st Call saved us from moving in our retirement home with mold. Their folks that helped out, Sally, Grant, Noel,Stayton, Rose, and David all helped out on getting my house back to the way it was. It's not finished yet, but 1st Call is working hard to get In completed.

Jordan is extremely professional and is intent on giving quality service. His team went above and…read morebeyond to help restore my mom's house after the pipes bust and flooded it. There were lots of unexpected and frustrating hiccups throughout the project but he maintained his professionalism throughout. Highly recommend.

Great team. Great leader! This team has been amazing from…read moreday one. The water restoration was done within 2 hours of the flood damage. He built everything back better than before

I reached out to ServPro because of a previous employee that was always friendly. All we needed was…read morefor a deep clean of our gyms carpet. Carl was not available and moved to another area so I trusted that the (equally friendly) Rachelle could help us out. She came out and quickly made an assessment while measuring the square footage. The quote was fair and we decided on a date. Quincy came out with his cohort on the day of the cleaning and did not have the proper information or equipment to get started. I asked to reschedule because I was too busy to have them figure out getting a hose long enough to reach the entire gym. The communication with Rachelle revealed that they were to purchase a hose from the local Lowe's to do the job that day. I was happy that they were working it out. The job was done but the next morning there was the WORST STENCH of rotten eggs I have ever smelled. Apparently while in his haste, Quincy sprayed too much water on a high setting leaving water to sit overnight that cause the stink. I believe his mind (because also he spoke of it) was on getting overtime when he would be sent to Houston to help with the flooding there. He was directed to come back out to rectify the situation but just wanted to deodorize the carpet. I put my foot down and had the him and his new crew member redo the entirety of the job. It was also discovered that they had taken our "caution wet" sign the day before but I was able to get it back from their van without incident. They left and the smell was gone and so were some of the stains that didn't come out on the first attempt. I had to ask 4 times for a bill to be sent to my email. When it finally was delivered to my inbox, it was almost $300 higher than the original quote. It took a couple of days to get an invoice that reflected close enough to original quote. 4 stars for rectifying the issues. Without I would have given the company a 2 star review.

Stay away took me for $350.00. This company charges for house calls.Paid them for an estimate for…read morethe water damage in my home. A week pasted and had no contact I noticed the check I gave them was cashed. I called and was told the job was to big and they claimed I was denied. This was not true as the did not have my claim number are insurance company. I am out $350.00 for nothing

These guys do it all. They can take your storm damaged home and get it back to new condition. Great…read morequality of work and even better customer service. Will be first call for any remodel or repairs needed in the future.

From the owner: We are a full-service damage restoration company. OTTER FFR offers cleanup and repair of your…read moredamaged property from flood to fire and beyond we have you covered. OTTER FFR is also a full Remodel and Renovation company as well handling any of your General Contracting needs. We offer an excellent quality of work along with a personal touch. We want to be your turnkey restoration company and return your property to its original state or even better. WATER Mitigation Restoration Remodel Fire Flood

Two years ago our daughter dropped off a 4x10 area rug. It was never returned nor heard of again…read more The business shuttered for quite awhile, and when it reopened they had no record of the rug. I give it one star only because the system breaks for no stars.

They no longer answer the phone. Called and called to have them clean my rug but they never…read moreanswered the phone all day during normal business hours.

Domanic is great! Really knowledgeable with the process and helps with what you need. If he's…read morehelping, you're in good hands.

Repairs to the edge of our roof were not installed properly. Edge of soffit was not placed…read moreproperly and was bent during installation