This company installed a garage door for me several years ago and did a good job. So, in August 2019, I called him to install an solar powered automatic gate opener for my fenced in yard since he advertised that they do that as well. Long story short, James Norman/Norman's Overhead Doors totally ripped me off. The gate still doesn't work and it is January 2020. James told me about five different reasons why it wasn't working, such as bad motherboard, bad battery, cloudy days. He admitted at one point that it had been so long since he had "done one of these" (gates, I guess he meant) that Liftmaster had "changed the way they wired them". Then he re-wired it, and still, it doesn't work. I have three dogs, three little kids (one of them a toddler) and I have told him that I really need the gate to be operational to keep everyone safe. We have exchanged lots and lots of calls/texts and he assured me he would fix it, but he never did. So, finally, I gave him a final deadline and said I wanted a refund if he did not have it working by then. He couldn't fix it and said he would give me a full refund. But now he won't. Now, whenever I call him, he hangs up on me. I have told him that if he doesn't make it right, by either fixing it, or refunding my money, I will be forced to take him to small claims court but I didn't want to waste my or his time or energy, especially being a teacher. It is really hard for me to miss school and my students get behind when I'm not there. His response was "see you in court". Hopefully, he will make this right but I think he only will if forced. I will update this if anything changes. read more

I would choose Norman's Overhead Doors over Raynor or Keapana ANY day!! Raynor couldn't have someone out to my place for a month and Keapana doesn't answer the phone!! Besides, James has the best door products on Kaua'i. When he showed me what other manufacturers use and how the doors and components are built, it was a no-brainer. Martin Doors are the best in the industry and you can only get them through Norman's. He was at my place within a few days to inspect and had an estimate in less than 24 hours. I was impressed with the service as much as I was the door itself. I don't know what this Jim H. guy is talking about... James had all the credentials and even doing the homework to find out was proof too. I would recommend Norman's Overhead Doors to any business or home owner!! read more

Very bad experience with this business. I paid $4000 to have him install a solar powered automatic gate in August 2019 and it never worked for more than a couple days at a time. He offered a million possible reasons why it didn't work and I had to chase him around to try to get it fixed for 5 MONTHS. Still never worked for more than a couple days. Finally I told him I just wanted a refund which he promised to give me. He gave me half back but never gave me the other half. I had to take him to small claims court and the case is to be heard July 2020! He is fine when there's no issues but became rude, mean, arrogant when there were problems. read more

I needed an entry gate installed with automation. I was referred to them by a friend. They had amazing things to say about them so I called Norman's and Jeremy came out to give me options and to discuss pricing. I liked what I heard and hired them to complete the job. When he came out to do the install, he was professional and efficient. He was nice and patient with all of the questions that we had. The end result is awesome. It was a completely custom gate. I would recommend this company to anyone who needs a gate. If my garage door needs to be looked at I would definitely call them. read more

I want to thank James and his crew for doing a excellent job. My garage door is like new. Sent Jeremey and his son to free our cars before Jerome came and fixed it on Monday. They were accomodating and knowlegable . My garage door spring broke and I also mentioned that the garage door didn't open smoothly. Jeremey told me what had to be done and Jerome replaced a few parts so now its running perfect. I highly recommend their service . read more

Our Chamberlain MyQ wall mounted opener ceased to function and Norman came out right away, correctly diagnosed the problem, and will return later in the week with a replacement unit. In the meantime he provided us with a remote which will let us open the door while we are in the garage. He was courteous and very prompt--full of the Kauai aloha spirit and I highly recommend him. read more

My wife and I own a house in Kalaheo and needed an upgrade to our existing door! These guys carry the top quality product(s) on island and got us the best door money can buy. James came and had the new door up, motor and all in less than half a day. We are super happy with our door and the professional expertise displayed by this company. read more

The only guy I'd call on Friday night who was able to temporarily help me over the phone with my garage door and show up Saturday morning to fix it at regular price. So not used to anything like this on a small island, but loving it nonetheless. read more

Fantastic service, great people. James was quick, thorough, and the work was high quality. Communication was clear and responsive, and the work was on-time and affordable. HIGHLY recommended. read more

Would recommend!! They carry Martins and they're the best door you can buy. James has years of experience and I would trust him any day with my garage door needs. read more

This guy threatens women on social media - calling them cunts and such. Unprofessional. Will never hire this person or anyone who works with him. read more

Normans was excellent. Good office response, excellent repairs. Staff very friendly and knowledgable Quick service Fair price read more

FAST, friendly, good service on Kauai!! Job was done in less than 24hrs. I highly recommend this business...Susan

Awesome service, friendly, efficient. It truly doesn't get any better than this.