BEWARE!!!! They are the worse dental physicians... Told me I could not get teeth cleaned because…read moreneeded deep cleaning first because I had periodontal disease in my back teeth. Went to another dentist to get my final cleaning for the year. I do not have periodontal disease. They want your insurance money. They do not care about their patients.

Patient care, completely missed that my enamel on my front teeth was peeling off, even after full…read morex-rays that they insisted I needed.

so I went here a few weeks ago. I read some reviews and after reading them I was really nervous . i…read morewalked in and the nice man behind the counter welcomed me right awh and he made me feel welcomed . he was really nice . then I met with the Denist Dr Aruti. And He wanted to know my health history and what my plans were and he explained every single thing to me. Unfortunately I was not approved for the financing but I am working on my credit and plan on going back. I love the place and love the lady Fran who Helped assist me with the application. The other gentleman was also great at the desk. i wish I remembered his name . But anyways this is by far somewhere I am going back to for sure . They are down to earth and really nice !!! I never really leave reviews but I had to for this place because I was really impressed. You can tell this Dr has a lot of experience with implants and he's very honest

Had all my teeth removed and implants inserted they were very truthful about the whole process and…read morevery caring and friendly from the doctor through all the staff everything they told me went step by step exactly what they told me and were concerned about about me and called after hours to check on me I am very excited f my new teeth and can't stop smiling I haven't been able to smile for years because of my teeth and they gave me a new outlook on life I would definitely recommend them to anyone who wants a new outlook on life Brenda

I had a very positive experience here today. i was a bit nervous as I hadn't been for a teeth…read morecleaning since pre-covid. Charity, my hygienist was just wonderful--kind, comforting, and incredibly good at what she does. The dentist, Dr. Devereaux, was thorough and quite professional. Even the receptionis/ scheduler was lovely and kind. Call Definitely a 5 star experience! K. Kennedy

Dentistry is big business I get it but customer service is huge. Dr. Zia had the nerve to blow me…read moreoff for weeks and then finally follow up with a 7:30pm call on a Sunday night to tell me that my implant is going to cost $2k dollar more than what we originally discussed. She tired pressing me to make a decision b/c she was going on vacation. Please if you don't have to go here please don't. I can't say anything else was wrong but Dr Zia is absolutely horrible. I hope others don't have the same experience by all means I'm very upset at the service.

My wife and I have recently switched over to this dental practice. The experience has exceeded…read moreexpectations. Dr O'Brien and his entire staff have been exceptional. Highest quality dental care, easy and convenient access/parking, very clean atmosphere - Highest recommendation is given! C/M Skak

**DENTAL IMPLANTS FELL OUT WITHIN DAYS - Extremely Disappointed**…read more I had a terrible experience with New Haven Dental Group in Hamden. I had two dental implants placed last August, but they fell out within days. I reached out to the office immediately, only to be informed that the doctor was on vacation in Italy and that I would have to wait until his return. When I requested to see another doctor, I was told I would have to wait two weeks for the original doctor to come back. Despite making several requests to be seen sooner, I was repeatedly told that I had to wait. During this two-week period, I suffered without care, and it felt like my well-being didn't matter to them. I endured over two weeks of discomfort, including bleeding and aching gums. Eventually, after escalating my concerns to their parent company, 42 North Dental, I received a refund four months later.

Now married and called Dr. Trainor! She and her staff are terrific. They are knowledgeable,…read morecaring, and friendly. I never have to wait for my appointment. This small family practice is just what I was looking for. Everyone is so professional and caring. They explain everything and take their time to answer questions. I highly recommend them without reservation.

Natalie has been taking care of my teeth for about 10 years. Prior to working with her, I had been…read moreworking with someone who kept recommending removal of existing (and fully functional) old fashioned silver fillings to be replaced by shiny new porcelain fillings - for a lot of money and no apparent upside to me - the fillings are in the back and I don't have anyone opening my mouth to check out what kind of fillings I have. !!! (this is beginning to sound like a shaggy dog story ) In any case, I find Natalie to be thorough, (she does the cleaning and inspection herself), thrifty - she will still give silver fillings if they are appropriate, and personable. She works with most of the insurance companies, and she reminds me of the old fashioned dentists I grew up with. Cannot say enough nice things about her!

I found Dr. Lerch because one of my side veneers fell out while I was flossing. I soon messaged two…read moredifferent offices. The contrast in responses told me everything I needed to know. Dr. Lerch personally responded the same night after hours (while the competing office got back to me the following morning, asked all the same questions I had already answered in their online intake form, and then recommended I schedule an appointment in two weeks). She messaged to let me know they consider this an emergency and would prioritize it (it's very painful and hot/cold sensitive to have an exposed tooth with veneer missing). I was in her chair getting the veneer reattached the following day. Altogether it took less than 30 minutes. Admittedly, I came to Dr. Lerch's office with some quiet distrust of dental offices in general. However, I have since found that I can completely trust Dr. Lerch's office with the full scope of my dental care, and so I also recently decided to move forward with a lingual frenectomy that had been impacting my speech for decades but I kept avoiding. The procedure took minutes and was entirely painless. Lastly I'll add that what makes this place truly exceptional is that Dr. Lerch's care and standards are not limited to her. Every person I have spoken to in the office shares the same qualities, whether Robby, Rahisha, Karen, or anyone else. It's clear that Dr. Lerch's values shape who she hires, and it shows in every interaction. I am glad I found her office.

The type of care that I received from all the staff was beyond my expectations. Dr. Lerch was…read moreamazing, took the time to answer all my questions and me feel very comfortable (she even gave me her personal number if I had additional questions later). Everyone was great, knowledgeable and made me feel welcomed. I will return for all my dental needs!!!

Dr. Bill Markantonakis,…read more Truley a great dentist-he stands far and away the best in the State of CT. He shows compassion and concern for his patient's needs, great expertise and professionalism. Dr. Markantonakis take pride in his work, and I personally would recommend him-as he takes care of your needs. Dr. Markantonakis is the Best!! James C.

Great experience. The staff are amazing. They explain everything, are constantly making sure your…read moreok during the procedure. Their bedside manner is excellent. Highly recommend.

I've been going here for over a decade. Front desk can be a little rough around the edges. It's…read moregotten a little better given a lot of the forms are online and there is less interaction. The hygienists are for sure kind and attentive. Drs spend 2 -5 minutes with patients. Last visit was super shady. First, I filled out the paperwork with medical information - totally appropriate for 6 month visit. None of my information has changed. AND THEN I was told I was required to complete an identical medical survey for a private company to access medical records that sold products for sleep apnea. I was told patients could leave the office without completing it by the front desk- totally unethical- there should have a been a disclosure form available around transparency and consent. As a medical provider, I was disgusted by their ruse and will not be returning. The overall care is adequate, but administrative practices are suspect.

I really wouldn't recommend New Haven Dental Group. I've had multiple appointments where either the…read morewrong dentist was scheduled or I ended up waiting over an hour past my scheduled time. On top of that, they've failed to send reminders or notifications for appointments more than once, which led to missed appointments--and then they charged me cancellation fees. The front desk staff is often rude and unhelpful, which just makes a frustrating situation worse. Even routine cleanings have been incredibly painful--unlike anything I've experienced at any other dental office. I genuinely tried to give this place a fair chance, but the constant scheduling mistakes, lack of communication, unprofessional attitude, and overall disorganization make it really hard to justify staying. It's been a consistently bad experience from start to finish.