This is the fist time using yelp, but being in the hospitality business myself I can talk from experience. First of all, I understand that anything can happen in the kitchen to make food come out later than expected. But unless there was a fatal accident in BOH then there is no reason for any restaurant serve main course over 2hrs after being seated. Mind you we did have entrees first but we asked for everything to come out together.
Unfortunately that was only the beginning of the night. The service was pathetic. As soon as we sat down we ordered a round of drinks, three cokes two beers and wine we said. 35 minutes later she came out with two cokes three beers and no wine, even though she wrote down the order. The entrees come out before our mains which was odd, we had to wait an hour and a half just for the spring rolls to came out that were apparently" made by hand " as soon as we order them. I can tell you that was bullshit. Between the entree and main course, they brought out a bucket of rice by the table that was just getting cold.
When the mains finally came out, we were hoping that nothing else would go wrong. To our disappointment we found raw vegetables in our stir-fry still cold in the middle.. I would rate this restaurant with no stars but yelp only let's you go as low as one star. read more