I would like it to be noted that one star of this review is for Courtney.
She is a tech at the office and is just wonderfully kind and a lovely person. Every experience we had with her was upbeat, helpful, felt customer service oriented, and she was a shining light there.
The rest of the experience at this office was unfortunately 1 star.
When we first visited... we had some initial reservations. On the first visit we came into the office and it felt a little surprised about the presentation. The waiting room is dark, old, feels dirty and a bit messy. All of the exam rooms are also very tiny.. feel the size of a broom closet. The office has very dated decor, old facilities and in general seems disorganized/scattered and not super clean. This isn't very relevant in terms of being able to receive awesome care so we didn't make it a big issue but there is something about the way we felt while there that wasn't great.
After being a patient and pregnant for nearly 6mos, we found ourselves exploring all of options and decided that we wanted to consider home birth. My partner and I had different frame of reference on hospital vs home births and so after talking about it, we decided that to cover every base, we wanted to continue our obgyn care simultaneous to receiving care from a midwife, so that whichever route the birth took, whether home birth or hospital birth, we would have someone who has followed through the pregnancy and knew us and our history etc. We felt that sounded reasonable and we continued moving forward with our obgyn appts. When our midwife requested the records, Nona's office then asked if we were planning to have the birth at home. We told them yes, we were hoping for that. We were then told that couldn't help us anymore because "they really don't make enough money on the routine appts. Most of their money is made for the delivery." We were so shocked!
While we understand the concept of having to run a business ... that phrasing was really surprising. I felt like I was just a check to be cashed, rather than a person, receiving healthCARE. I expressed that I didn't feel cared for and was told "Sorry about that. We would love to help you get the PROPER CARE but without knowing for sure we will be doing the delivery there's just not enough money to continue." I could go on and on about all that this represents to me the antithesis of how healthcare should work, but I'll leave that to you to think about.
On top of this final closing on the worst note... there were two other circumstances in which I felt very confronted/uncomfortable in their office:
One was when I shared my hesitations about hospital care and birth and about the environmental differences between hospitals and home births, and was told "Well, who is is the most important here? You, or the baby?" which to me felt like low rent manipulation and really violating. BOTH the mother and the baby are EQUALLY important. Every woman should feel safe and safely held during this incredible transition and life changing moment. I often felt patronized during my discussions with Nona.
The second was when expressing that I wanted an unmedicated birth, being pushed toward a medicated birth and being told that it needs to be left on the table as an option, even if it was against what I wanted for myself and the child.
In any case, she has wonderful reviews from many others so I'm sure they are a great match for some people... but for us.. not ideal.
Sharing this review for those who may find it helpful. read more