I recently dined at Noi and wanted to share my experience. The decor was quite nice, creating a pleasant ambiance. However, I must admit that I found the food to be just okay; it leaned towards the bland side. It's worth noting that my husband is Vietnamese, and I am Korean, and we both love Thai food and enjoy it often, so we tend to appreciate flavors that are authentically more aromatic and in the spicier side.
Unfortunately, the service at Noi was below subpar. Upon our arrival, they asked if we had a reservation, which struck us as odd since the restaurant was nearly empty at the time. Despite the abundance of unoccupied tables, they chose to seat us in an end corner of the restaurant that seemed reserved for bussing dishes, extra silverware, and water refills. It was disheartening to see that all the more desirable tables were left unoccupied, giving us the impression that they were not particularly concerned with providing a pleasant dining experience.
Furthermore, I encountered an issue where they added an extra item to our bill without our consent. After we had already paid by card, I realized this error. When I requested a refund, they offered to reimburse me in Czech crowns. This presented a problem since we were leaving Prague the next day, rendering the Czech currency useless for us. I asked if the transaction could be canceled and rerun, but they were unable to accommodate this request.
As a compromise, I asked if they could refund us in euros since we were heading to Austria next. To my disappointment, not only did they agree to this reluctantly, but they also refunded us an amount that was less than what we were owed.
I must say, I cannot recommend this place, especially if you reveal that you're visiting from outside the country. It's disheartening to see so many establishments attempt to deceive customers by adding extra items to their bills, and it was truly surprising after reading such positive reviews to experience this at Noi. read more