Unless $6000+ is chump change to you and you don't mind waiting days to have dental emergencies taken care of, AVOID NOHO ORTHO AT ALL COSTS. As someone who almost never writes reviews, let alone negative ones, my experience with Noho Ortho has been so frustrating that I feel it's necessary to warn my fellow SFV neighbors who might think about getting treatment here. Do yourself a favor and save your hard earned $$$ for a doctor who actually gives a shit about you.
Dr. Tenny is only in the office twice a week, which is very inconvenient for both monthly appointments and the many issues that come up during orthodontic treatment. This is not something that they tell you when you first sign up for treatment, and it is not written anywhere on their website or Google profile. Instead, their profile says they're open all day, every day, and they'll only be honest about when the doctor is in when you can't make an appointment because you have work or school. With how common it is to have issues come up with braces, you would expect that the doctor is a bit more available than two days out of a full work week. I had to call out of work several times to accommodate Dr. Tenny's schedule, which is unacceptable. On two separate occasions where I simply could not handle the pain and Dr. Tenny was unavailable, the receptionist had to fix the issue herself. I was not comfortable with an unqualified, untrained individual messing with my teeth, but had no other choice because Dr. Tenny was not in the office.
I had several instances in which Dr. Tenny's poor treatment caused me immense pain. Not only was I forced to work through this pain because Dr. Tenny was unavailable for several days, I had to purchase expensive orthodontic products to alleviate it when it became too much. To make matters worse, when I mentioned these issues to Dr. Tenny, she stated that I was exaggerating because I was a hypochondriac! It's unacceptable to belittle a patient for being concerned about their health, especially when it's because of an issue that you caused. I was bleeding from my cheeks for days while waiting for Dr. Tenny to be in the office, only to have that be her response to my issues.
Dr. Tenny's team also lacks transparency. The receptionist, Nancy, pressured me into giving them an unnecessarily large down payment when first starting treatment. At first, Dr. Tenny reassured me that I would be receiving a partial refund for uncompleted treatment if I were to stop early, but they refused to honor this agreement at all when I decided to stop my treatment just a few weeks later. In fact, they wanted me to pay an extra $475 for a night guard/retainer, which was supposed to be included in the total treatment cost! I had to fight and come into the office on several different days just for a breakdown of the costs, and they still refused to expand on how they came to that calculation. They made me pay for almost 40% of my treatment when I had only been there for three months and thought that was fair!
Dr. Tenny also misled me about the health of my teeth to get me to start treatment and would not listen to my primary dentist's suggestions on how to treat my dental issues. This has caused my health to get so much worse, and I even broke one of my molars because Dr. Tenny did not listen to the advice of my primary dentist. Sure would have been nice to get that partial refund so I could use it to repair my broken tooth.
The only upside to working with Dr. Tenny is that one of her assistants, Michelle, is very sweet and good with patients. Dr. Tenny herself is nice enough when you meet her face to face, but her receptionist Nancy is rude and unhelpful. Every time I tried to ask a question, reschedule, or do anything aside from giving her my credit card information, Nancy would be dismissive and condescending. It's very obvious that she just wants your money and don't care about you or your teeth. Again, as a reminder to my neighbors in the SFV: TAKE YOUR MONEY SOMEWHERE ELSE! Don't let some greedy doctor take your hard earned money from you like I had to. read more