To schedule an appointment as a first-time client, you must allow the stylist to select the style…read more The assistant will determine your ability to manage the hairstyle based on the pre-booking questionnaire. New clients cannot book an appointment at their convenience. The time is preselected for you (the first appointment is at 9:00 AM only). There is no direct contact with a stylist; only a Scheduling Assistant via email. (Do not expect a phone call or to speak to anyone regarding scheduling; this is an exclusive service.) You can expect to email back and forth to confirm information. Your appointment will be canceled and deposit returned at your discretion if you request a different time and style or any additional information.
EDIT: February 1, 2026
Bee,
This is in response to your personal reply to my public review, because there was no response to my previous email.
I respectfully disagree that your review of my request was thorough. The scheduling process alone is the most impersonal I have ever experienced.
First and foremost, I kindly inquired about the possibility of confirming my appointment for the 12:00 PM time slot, as that was the first available on your website. I did not insist. I asked a simple question. If it is possible to retain the original midday time slot due to my DISABILITY and because I would be traveling, please feel free to elaborate if more than half of your clientele have a physical disability and are willing to travel over three hours for service?
In response to the prompt refund, I was left to find an alternative style and stylist just days before Christmas. Given your policy of "extremely flexible" scheduling, I was surprised that my appointment could not be rescheduled to 10:00 or 11:00 a.m. instead of 9:00 a.m. I understand that you have policy in place but disagree that it is accommodating to a potential new client with a physical disability or impairment that may limit their mobility. However, it is important to note that I had previously communicated my request for an appointment via email (booking@hairbeenatural.com) on May 21, 2025. Despite my repeated attempts to confirm the appointment details, via IG and email I received no response. If my appointment was canceled due to the lack of adherence to terms and protocol, then it was canceled in error. I had previously requested the same appointment months prior.
The confusion could have been avoided with better communication. I had expressed my confusion and requested a text message instead of assuming that I was disregarding your policy. Your staff could have communicated with you instead of making assumptions.
Furthermore, I indicated on my intake form that I lacked experience in maintaining the style I requested: a straight crochet. The question states: "How experienced are you with hair styling/maintenance?" I selected "C" because I am not familiar with the process.
If I am paying $400-550+ to install synthetic hair, it is for the experience. If I choose to install it for the occasion of Christmas and remove it afterward, that is my personal decision.
B. I intended to visit my home during the holiday season to receive assistance from my family in styling my hair. I had the opportunity to articulate my reasoning, but my request to be contacted directly was disregarded. My email indicated that I possess some experience in crochet styles. I provided photographs of previous installations and explained that I lack a system in place to maintain my hair in its natural curl pattern. This has become increasingly challenging due to the diminished dexterity in my hands caused by my disability. This is another instance of miscommunication.
If the hair for the style I requested has been discontinued by the manufacturer, as you stated, which is the reason it is "no longer listed on your service menu," why is it still confusingly pinned as the first style on your Instagram page if you no longer offer it? Despite my efforts, I have not received a response from a professional stylist.
I sent screenshots to clarify that your website error did not display any availability at a 9:00 AM time slot for either day that appeared available to schedule. I requested the first available time that was visible, which was 12:00 PM. To date, there are seven days in February 2026 that appear "Available." Only three days have 9:00 AM availability. Perhaps you could add a feature to your schedule to list that time block specifically for new clients only?
The lengthy exchange was partially due to my confusion caused by the lack of communication. I inquired about the availability of a specific hair, brand, and color. With less than a week before my pending appointment, I sent photographs per your recommendations and received generic responses. What brand of hair was available, and what color options were offered? The only thing your assistant managed to confirm was everything you could not oblige.