Very much approve of our recent visit to this facility. I had been in the area before for other…read moremedical appts and was aware of this facility and its giant parking structure; however I had not been inside. We entered via Emergency (very convenient, multiple entry points), and were directed to imaging. As all hospitals, it's not impossible to get turned around in the mazelike corridors but we found our objective easily enough. Bare bones decor. Signage is just okay. Staff - superior. Very friendly, helpful, and professional. Would definitely go again.

Multi Care is no longer excepting Regence PPO only HMO's on Medicare Seniors. This upsets me to no…read morepoint that Multi Care is not playing well with others. Ours is not the only insurance they are not playing good with. My husband retired with 47 years at Boeing with great insurance through Regence. So when we retired we went with them for our Medicare Advantage. After 8 years of retirement Multi Care no longer Supports several insurance plans. The families of Auburn through insurance companies have supported Multi Care now they are turning their backs on us. What gives???? As a result we have now transferred everything to St Francis Hospital and Doctors in Federal Way. I have a health situation that needs attention. I have found that St Francis is great. The CT scan when through so promptly and with great service. I really like my new Primary Dr and my Urologist and Team are looking after me with the best care. So...maybe this is a blessing in disguise.

My daughter thought she broke her foot again, and because her boot was worn from her foot surgery a…read moreyear ago, we went to the ER clinic. The x-ray did not show a break, so she asked for ibuprofen and a new boot. She was snapped at " we don't give out narcotics at this hospital.". She said again...can I get a new boot and a rx for ibuprofen. They told her to go sit in the lobby and left her there for 1 hour. She contacted someone and they said they were "looking for her.". So she asked again for a new boot and they snapped "I don't even know if we have any.". Then left in the lobby for an hour again. She walked out in tears, no ibuprofen or boot, and was charged $130. She is not paying for abuse. There were patients yelling out for help and they were walked past and ignored. This hospital just keeps getting worse and worse.

excellent medical center; spent 2 nights 3 days in their…read moreobservation unit after visiting their modern emergency unit

Great care. Dr Mehta diagnosed & referred for further treatment in a caring manner. Treated…read morerespectfully!!

One of the best urgent cares I've been to. Front desk girls are really nice, helpful and…read moreprofessional. Everything is clean and they see you pretty quickly. I would recommend this facility to anyone.

THE LAB HERE GAVE US *CONFIRMED* INCORRECT LAB RESULTS on 2 separate occasions, resulting in my…read morehusband in the ER. We are still stuck with the bill even though THEY CAUSED HIS SYMPTOMS & COULD HAVE KILLED HIM!! The lab on the main floor did not process my husbands labwork correctly, resulting in his cardiologist changing his medications. 36 hours later he was admitted to St Joes ER (also a Franciscan facility) with heart attack symptoms (BP ~210/107, tingling arm, nausea, etc). According to the ER Dr, his admittance into the hospital was a direct result of of the medication changes made by his cardiologist, based on the incorrect lab results. We followed back up with the cardiologist at this location. He admitted his own family had stopped using the lab there, as they were unhappy with results from there as well... Nonetheless, we cautiously had his blood work done a second time, again resulting in incorrect numbers. We then got a 2nd, 3rd & 4th blood draw at 3 other labs not Franciscan labs. It was confirmed his results from that lab were incorrect. We contacted a patient advocate with Franciscan. Concerned that if this lab processed one patients labs incorrectly twice, it was easy to assume it was happening to others. After 4 months of internal investigation, they admitted the same person processed both samples, retraining was done, but we were still liable for the $5000 bill at the ER ($2000 insurance, $3000 out of pocket, $21000 contractually written off). Even though the Drs decisions, based on INCORRECTLY PROCESSED blood samples, almost KILLED him; we are still responsible for the bill to save his life. A bill from the exact same corporation.

Personally been to this Medical Clinic 3 times in the past 2 years to see Doctor Garcia for routine…read morecheck-ups. The past two times were in April and June 2025. Adequate staff at the reception area on the 2nd floor. I have always have had a great experience checking in for my appointments. Received very good customer service from the staff. My personal experience seeing the Nurse Erin and Dr. Garcia have been excellent! They were really attentive to my needs, cared about my well-being and explained what I needed to do for the future to improve my health. Provided great advice and care as well as the required prescriptions.

Came here following Dr. Lewing from the Renton location. She is absolutely fantastic. She works at…read morethe Renton location, Covington, and Auburn. Nurse Jackie is awesome too; they both make me feel super comfortable and at ease. Easy place to find, kitty corner from Fred Meyer, near Petco. Large waiting area; they have magazines and a TV to watch while you wait. Friendly receptionists. They are very good about keeping in contact with scheduling changes and whatnot. Will definitley continue to come back here as long as Dr. Lewing is here.

I was admitted for a heart attack; they literally saved my life. All the staff from housekeeping…read moreto the heart team were amazing. The nurses were running their whole shifts and never got cranky or inefficient. Saw multiple doctors that explained everything very well and patiently. The team that installed the stent calmed me with their lowkey caring behavior. Thank you to everyone that touched my life those three days. You saved my life. Very professional and caring.

The staff accused me of drug use and kept bringing it up. When told I came from a company function…read morethey kept just referring back to marijuana and alcohol. I was extremely dehydrated and dry heaving and shaking in The waiting room at every turn they dissmissed not only my friend when he told them I was becoming extremely delirious but other clients who approached as well. I was there from 4 hours they poked and proded at my stomach told me it would make the pain worse and still didn't give me medicine for pain until 2 hours later. I felt humiliated and treated like less than of a person they tried to have security approach us. fortunately security had a conscience and upon seeing me feeble shaking confused they walked away because they knew we weren't a threat. I feel like I was discriminated against because I have long hair. One of the worst experiences of my life I felt like I might die while hospital staff just didn't care at all. Would give negative stars if possible.

I am submitting a review regarding my hospitalization at Covington Hospital and ongoing concerns…read moreabout pain management and communication during the sickle cell crisis in which I was admitted for. Dr. David Siebert's made very frustrating and neglectful statements about my medication adherence and his refusal to initiate around-the-clock IV opioid management despite my documented history, I would like to document further inconsistencies and communication failures affecting my care. During my first night at Covington, Dr. Michael Joyce informed my father and me that PCA pumps were not used at this facility and suggested that I would have better luck receiving sickle cell pain management at Fred Hutch. This recommendation was confusing and distressing. I reside in Lakewood, and Fred Hutch is located in Seattle. Additionally, Fred Hutch is a specialty cancer and hematology center and not an emergency hospital capable of managing acute vaso-occlusive crises. The suggestion conveyed a lack of viable local care options and contributed to my distress. Over the course of four days in severe sickle cell pain, I was later told that more effective pain management could have been initiated earlier in my stay, which was extremely frustrating to learn given the severity of my symptoms. Following comments made by Dr. Siebert regarding my pain management plan, I experienced an intense panic attack triggered by distress and perceived lack of appropriate care. A Code Grey was called in response to my emotional distress. Shortly afterward, Dr. Siebert returned and asked whether I had ever been on a PCA pump before. This raised several concerns: * We had previously informed care staff that PCA therapy has historically been the primary method used to control my severe vaso-occlusive crisis pain. * This information is documented in my medical record. * The question suggested that my documented care history may not have been reviewed. * It also appeared to contradict the earlier statement that PCA therapy was not available at this facility. These inconsistencies in communication, lack of continuity, and apparent failure to review documented treatment history have contributed to unmanaged pain, heightened anxiety, and significant emotional distress during an already vulnerable medical crisis. I am requesting review of: * continuity and coordination of communication between providers * review and utilization of documented pain management protocols * clarification of PCA availability and alternative pain control strategies * patient-centered communication practices during high-distress situations * care escalation protocols for patients with severe sickle cell pain My goal is to ensure that care is coordinated, evidence-based, and communicated clearly so that future patients do not experience similar distress during crisis treatment.

I have been a MultiCare patient for 5 years, always bringing my children here too. I have never…read moreonce complained or requested controlled medications--until this appointment, my very first with Dr. Show (my regular PCP was unavailable). I disclosed a traumatic experience for the first time and, while crying and extremely vulnerable, asked for short-term help with severe anxiety. Dr. Show responded by sighing audibly with an "ugh", as if my distress and request were a burden or annoyance. She shrugged off my concerns, dismissed why my current medication wasn't helping, and then bizarrely pivoted to complaining about how difficult it is to find a psychiatrist for her own daughter--turning my traumatic disclosure into a comment about her personal frustrations. I felt blatantly treated like a drug seeker despite my long, clean history. She offered zero empathy, zero alternatives, and zero support beyond suggesting I "take an extra pill" of the medication I am currently taking (which I'd already said wasn't sufficient). The entire visit left me re-traumatized and far worse than when I arrived. No one from the clinic even bothered to check on me afterward. This was not poor bedside manner--this was a complete failure of compassion and professional boundaries. I have filed formal complaints with MultiCare leadership, the Joint Commission, and the Washington Medical Commission. If you need genuine, trauma-informed care for anxiety or mental health, avoid Dr. Michelle Show at all costs.

Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

The patient portal makes it very easy to contact my doctors and ask questions. I have been with VM…read morefor 30 years, and highly recommend the coordinated care, and how all my doctors can access all my records. I have never had a scheduling problem or unreasonable wait. My lab results and visit results are available in my portal, and my doctors or their associates always respond quickly. Agree that phone waits are long but where are there not long phone waits? if you have appointments there, just use the portal. If you are thinking about a medical provider, VM Federal Way is multi-faceted, and all your records will be in one place.

I have been to this facility a few times and I have found it to be very easy to navigate, with…read moreprofessional staff and doctors. I have been here for a surgery and for a pre-surgery and post-surgery visit. There is ample parking out front and the space inside is clean and bright.

This Place cares only about money. Just left the building and ZERO help from them. My kid is in…read morepain. Not for an emergency visit but still really serious. They didn't even bother to take a look at him the only thing I heard was that they don't have appointments and don't take without appointment.Let me mention that in the Waiting room was just 1 person , that's how booked they were. I asked and begged to take a look at him but they didn't care at all. And i Know for a Fact that they take patients without appointments, One of the staff told me to just come in long time ago. Hate this place. now I have to go to emergency room to wait 5 hours because some doctors don't want to do their job.Zero care Quality. Hate this Place.Hate the medical system in America.

Came here for the urgent care. I have a love hate for their hours. I hate that urgent care is only…read morein the evenings but love that they have late hours. We came in when my daughter hurt her arm. They were able to do X-rays and confirm she did indeed break her arm. Staff was nice and were able to put a splint and then directed us to Seattle Childrens in Seattle. We have since been in for after care and once again, the staff has been fantastic. The clinic is clean and new. They def know how to work with littles!