I want to preface this review with I have been a customer for over 20 years at Noble Dry Cleaners, however, last week the wife ( its a husband and wife that run and own the store) was so incredibly rude and disrespectful. I was shocked. I had a blazer that needed dry cleaning, I use the jacket daily and there was beginning to have an body odor on the jacket. I dropped it off with no problem. I picked up and went home. I was running late and just pulled the plastic off and went to work. Once at the subway, I looked down at the cuff and there was a stain on the cuff and the body odor scent was still apparent.
I got to work and removed the jacket for the rest of the day. I returned the next day and told the woman about the stain and the smell. She rolled her eyes and says why don't you have it on the hanger and plastic? I explained the situation and said, I'd like you to clean it again, free of charge, as the smell and stain was never cleaned. I get a " tisk tisk and a few words in Korean to the husband. I said what difference does it make if it was still on the hanger and plastic, the jacket wasn't cleaned? She reluctantly grabs the jacket and hands me the ticket. No apology. I walked out and then back in and told her, how I have been coming her for years with no issue and always paid their prices ( which once the value of the homes went up, so did the prices) Carroll Gardens was not always a rich enclave. I said the least you could have done, was say , Oh, I'm sorry, we will take care of it. I could see if I came back a week later and said, oh, this is not clean. But it was less than 24 hours. She and the husband just ignored me, no words. just walked away, Wow. Really. 20 years of going to your shop and this is the way you treat someone. Please do not give your business to this store, they don't want it and it's clear they do not care. STAY AWAY! Visit the other dry cleaners in the neighborhood.
NOTHING NOBLE ABOUT THIS BUSINESS. read more