In September, I gifted our daughter a very special and rare gel nail manicure at Nirvana. Things were fine regarding the booking, the friendliness during our treatment, and we were advised of their 7 day guarantee. Three days after the gel nail treatment, the nails began to fall off. Five days after the treatment, most of the nails were off. We phoned on day 6 to report our dissatisfaction. The person we spoke to at the time was extremely dismissive and told us that they have a 5 day guarantee. When we told her that we had been repeatedly informed of a 7 day guarantee, she told us we were out of luck. She also revisited my daughter's chart and told us of the note on her file stating that our daughter's nails were short and in this case, it was unlikely gel nails would adhere. This was the first mention to us regarding the probability of success. I asked to speak to a Manager, and the staff member to whom I was speaking, rudely stated that she would have her Manager contact us. She hastily confirmed our phone number with an impatient tone and quickly ended the call. It has been two months since that interaction, and there has been no follow-up. $60 for three days of nice nails is not what we were hoping for. Conflicting reports of "days of guarantee" were not what we were hoping for. Being treated dismissively was not what we were hoping for. Being ignored is not what we were hoping for. read more