Always great customer service . Good brands of dog food …read more Wonderful grooming available by appointment .

After coming here for about 2 years, I am in shock what they did to my sweet doggie. They…read moreliterally butchered her. In November 2024 was the last time, we had a great experience. Today, the groomer Keri tells the cashier/manager that a dog she was grooming did not like her. This concerned me as my dog has been dreading walking in their door and wanting to run out. She use to walk in tail wagging and happy. I said please talk nice to my baby and be gentle. She is a sweet sensitive lover. Because they were so busy with bunches of dogs last time, I just had her get a bath instead of a cut. So, her hair was longer, but brushes out super easy with a Wet brand brush. Later I get a call from the groomer, saying the comb she uses was not getting her knots out easy and proceeded to tell me that she gave her a short skirt, but that "hair grows". I get there and she is butchered with her privates shaved where I have never seen anything like it and she has skin showing at her eye area with the aggressive action. I feel terrible for leaving her in the hands of this abuse and torture chamber. Before I knew the extent of her bad cut, I asked for a bow and was told by the owner that only comes with VIP service. I said, I thought I had VIP service. She looked at my card, and said November was the last time. I paid 90.00 for my 25lb dog and had no idea they took that off my service. I gave a 15% tip too which is lower then I normally do, and regret any tip. -- Meanwhile, the owner reluctantly gave me a .20 cent bow for Oriental Trading Company. And, I was in shock as I left and vowed to never go back or buy any of their food, snacks, toys or grooming again. Cape Coral seems to have better options then Punta Gorda on everything. I am heartbroken what they did to my sweet furbabyzz

Great job on our little Yorkie, Lexi!!! Groomed, cleaned, and looking pretty…read more Very clean business & great staff!

We had taken our friends little dog Kira, and small Pomerania for a much needed grooming. The staff…read morewas great and did a remarkable job! Best of all Kira was not upset after grooming, I give Renee 5 stars!

Nice that she does not keep other pets in a waiting area. Did a nice groom on our Scottish Terrier.read more

Great with the dogs / they came in looking like stray mutts.,Out like Royality. Awesomeread more

very nice. and accommodating. friendly. works well with the dog…read more only complaint from my mother was that the dog did not smell fresh. after his wash. also found a small blood spot on his front paw. but overall good. will use Mr. Rogers again.

Fantastic groomer. My dog loves Mr. Rogers. Very reasonable…read more You will be pleased with the overall experience

This is a place we know our dog is well taken care of when we need to be away. We appreciate the…read moresafe and clean environment they provide. Our boxer is always happy and healthy when we pick him up. The staff is friendly and attentive in person and on the phone. We give them two thumbs up!

Not one single complaint I boarded my 2 1/2 month old mini dachshund he was treated like a king…read more The place was awesome clean I got to watch him on camera will definitely be using that place again Kathy the reception girl was too amazing for words.

They did an amazing job grooming my dogs, they have never looked cuter! Our other groomer was great…read moretoo but we moved and I'm so glad we found them because they do an even better job for a better price. This place doesn't look like much, but trust me they are great! The only problem is they are so popular it's hard to get an appointment !

The Dog House is an excellent groomer to take your pets. I have been taking my Winston for over a…read moreyear. They always do a great job. The best part is that they don't make you bring your dog in the morning then they sit in a cage all day while they wait for their turn. The Dog House takes one dog at a time with an appointment. I highly recommend them. Their prices are also the best in town.

What is the sense of hiring such awful employees? They stand there doing nothing. They look at…read moreyou funny as you walk in. They are rude. It is 5 O clock on February 3. Management needs to take this opp to get rid of these two fools. Hire a robot instead. I left without buying anything. You are losing business. Get rid of them. Let

I have been coming to this store for 8 years (only one in area) and each time the manager there…read morewill transcend a rude and negative remark or frown. Today she yelled at me for letting my dog get too close to the bird cage. Well for one-this is a "pet-friendly" establishment, and 2- don't put your bird cages on the floor ! She never welcomes you, asks if you need help,or says thank you. I only go there in hopes she is not around. But...never again. I have spent hundreds of $ there. Nope not ever again ( and you with the grey hair and glasses) know who you are! Corporate would be ashamed!

I've been taking my Shichon puppy to Christel since I adopted him, he always comes home looking so…read moreadorable! He's a very energetic puppy & is not fond of either bathing or brushing when I do it at home so I don't know how she does it, but he's always so cute & happy when I go pick him up. I love the online scheduling, she communicates via text message when he's ready to come home & all of my experiences with this groomer have been very positive! I definitely recommend them.

Our Joey is a rescue from the streets of Detroit. He is a toy poodle who is basically blind and…read morehard of hearing. He absolutely hates grooming, not even to wipe an eye. It is a fight to the end to get him groomed. And to top off the fight comes a very loud screaming fit. Very exhausting! They did it, they may want us to give him a calming medication next time but, he looked great!! And the gal was so nice. I really appreciate this groomer and will be returning as long as they can do our poor little Joey.

Tasha was so gentle and took extra time to be sure our havanese was at ease. Highly recommend…read more Since our life long groomer retired, our pup no longer enjoyed getting groomed. I believe the search is over. Thanks Tasha

Extremely disappointing experience -- poor grooming, terrible customer service, and completely…read moreunprofessional behavior. I would not recommend this business to anyone who values their time, expects professional customer service, or wants their dog to receive a quality grooming experience. My dog deserved better, and so did I. Both of my experiences were absolutely unacceptable from beginning to end. The owner repeatedly failed to honor the time frames she gave me for my dog's grooming appointments. On two separate occasions, I left my dog for three hours, as specifically requested by the owner, only for the grooming to take over four hours. This is not just a minor inconvenience. It caused me to be late for work and interfered with picking up my child from school. Customers have jobs, families, and responsibilities. If you cannot honor the time frames YOU give your customers, at the very least, communicate honestly and professionally. The business also appears incredibly disorganized. Appointments are double-booked, bookings are forgotten, and rather than taking accountability, the owner blamed the delays on being a slow groomer. That is not an excuse for poor scheduling or a lack of consideration for customers' time. What made this experience even worse was the owner's behavior when I attempted to provide reasonable feedback about the repeated delays. Instead of listening, communicating professionally, or acknowledging the inconvenience she had caused, she became verbally aggressive and belligerent. She was screaming, using the F-word, and demanding that I leave. Absolutely appalling behavior from someone running a customer-facing business. Providing feedback about a service you have paid for should not result in being screamed at or verbally attacked. And then there is the grooming itself. My dog's haircut was horrendous. She looks like she was hacked at rather than professionally groomed. The cut is uneven and so poorly done that I genuinely feel I could have done a better job myself. I left my dog in the care of a professional expecting a reasonable level of skill and care, and the result was beyond disappointing. Customers should not have to sacrifice their time, deal with repeated scheduling failures, endure verbal aggression, and then receive a terrible grooming job on top of it all. Based on my experience, this business needs to seriously reevaluate its scheduling practices, grooming quality, customer service, and the owner's ability to handle criticism professionally. A customer's reasonable concerns should never be met with screaming, profanity, and hostility. I would not recommend this business to anyone who values their time, expects professional customer service, or wants their dog to receive a quality grooming experience. My dog deserved better, and so did I. Save yourself the frustration and find a groomer who respects your time, treats you with basic courtesy, and can actually deliver the quality of service you are paying for.