While I can't say I'm in love with this place, I was recently extremely satisfied with the help I…read morereceived from the Medical Records department. Maybe since Tri State took over they are getting themselves together (much needed)! Anyway Renee and Kailin really helped me out by breaking down some things when looking through our medical records and truly went out of their way to make sure I got the answers I needed! Now if only the rest of the clinic would do the same!!! Now, for Teresa Smith's team.. You have to keep up with your own health because you can't rely on these people. There was a concerning reading on a lab and the office did not even care to try and get us in for a follow up on such an important issue, in fact it was the major issue we were even being seen for! You guys need to step up on the follow ups. You are dealing with peoples lives that are potential life and death situations!! We had to request lab results 3-4 times for one test to rule out some things and the lab didn't even use the blood to do the specific test tht was requested by the Provider.. every other flipping thing in the book was tested except the one major request!!! I had to call several weeks in a row to even get a result once the CORRECT LAB was even done..shame on you guys. However, I will say good things about Kody Harris and Dr. Chavez as they were always willing to answer extra questions and concerns and were thorough and willing to get things done efficiently. So for Renee and Kailin in the Records Dept and the providers I mentioned, you guys are the only reason this review is not a 1 STAR! So for that thanks guys!

Do not use their aesthetics department for laser hair removal. They incorrectly bill and the…read moretreatments really don't work that well. I've been at this for two years with minimal change. The people who work there are fantastic, very nice & professional but billing is a hassle and the product/service itself is not worth your money. If you do go through them, pay individually not as a package & DO NOT buy a gift certificate - especially with the transition to Tri-State.

This review is specifically about my experience with the St. Joseph Regional Medical Center Family…read moreBeginnings unit. When we chose to deliver our firstborn at St. Joe's we went in for our pre-admission and tour of the facility which was conducted by Rene - one of the most hospitable and kind people we interacted with! She took the time to answer each of our questions as well as show us around the labor and delivery unit and all of its features. We were being induced, and arrived in the evening after shift change. Each nurse we interacted with throughout the entire four days we were in the hospital was nothing short of amazing! I felt cared for, taken seriously, and knew my baby boy was in good hands in the nursery. My birth plan was honored, and I was able to birth and recover the way I wanted to. I cannot express how grateful we are for the compassion and kindness and care each nurse and staff member showed us throughout our time in the hospital. To be honest, it was difficult to leave! After leaving the hospital with a variety of postpartum care items for myself and plenty of baby care items we were advised to call labor and delivery if we had any questions. That gave us so much comfort as first-time parents knowing there was someone on the other end of the line 24/7 to help us. We have also had a few lactation consultation appointments to get breastfeeding down, which have been an excellent resource as well. A few of the nurses and staff who took care of us were; Janice, Karen, Abby, Kaylee, Kaylee, Tina, Lauren, Jo-Jo, Teri, and Kayla. They took such good care of us! We are grateful for our experience at St. Joe's. Thank you nurses and staff!

Since the consolidation of SJRMC and Catalyst earlier this year, I have had difficulties getting…read moremessages and service requests through to providers both for myself and for my daughter. The providers were excellent in the past. Currently they seem to have less time available at appointments and they are less reachable when needed.

I absolutely love all of the staff at tristate! My primary care and surgeons I have seen are all…read moreamazing! I actually travel 6 hours just to continue my health care with this hospital/clinic.

NO STAR, but there is no way to do that. I have now had 3 wholly unsatisfactory experiences with a…read moreNP and two different PAs at this facility. My take away is that they are dismissive of information patients give them and will treat patients for whatever they decide to treat them for even if their diagnosis is incorrect. Save yourself a mountain of grief, wasted time, and a lot of money--GO SOMEWHERE ELSE.

3 1/2 stars. Pros:…read more-friendly front desk -electronic check in system & Echart avail -Drs we're kind & patient Cons: -not that friendly nurses -electronic check in devices not cleaned & Echart app wouldn't accept me -lab lost a sample -rooms were freezing & no offer of warm blanket (& this with 104 degrees outside...) I would use again, but I'd be cautious & bring all your own sanitizing wipes/face masks etc... as cleaning protocols & basic modern equipment protocols seemed to be lacking (there was a gal in the lobby incessantly coughing- no one asked her to put a mask on... which is basic hygiene long before Covid-19... & of course she was coughing into her hands instead of her elbow... thankfully (as I'm immune compromised) I come as prepared everywhere as I can... but still very uncomfortable & unnecessary experience.)

Carmen Stolte always takes great care of me and watches my health almost as close as I do!read more

I was going to the behavioral health clinic and had a random urine drug screen, and it did not show…read moremy Klonopin in it and so basically I was accused of selling my pills and then I was put on five days of no Klonopin while they waited for a specialized test to come in which put me into withdrawals which I warned them about and that I had seizures in the past and I was given tegretol in case I had a seizure. There was no reason to take me off my benzodiazepine, and I have given them information regarding being taken off of a benzo abruptly, and I filed a grievance and was basically ignored and told that I would be put on a taper, which I am not in agreement with I was talk to condescendingly I would not recommend to anyone as my therapist who was supposed to be my safe place to fall became my worst nightmare and put me through protracted withdrawal syndrome. The lab test did come back and show the Klonopin in my system however, they should've known initially that it would not show up on their first urine drug screen. A person should never have to live in fear of their doctor cutting them off abruptly from their benzodiazepine as you can die from withdrawals they need to be more educated on that tapers are individualized and not on what they wanna do to get rid of you. I'm very disappointed in this company. They caused me a lot of trauma and emergency room visit and treated me like dirt. I'm still waiting to hear back from the grievance department after I sent them numerous articles about the proper way to taper a patient, even though I did not agree with it.

Quality of service has went way down . I had a referral…read moregoing out to a specialist . There was no answer when they called me do they closed the referral and didnt send . I found out months later . Also my primary caregiver was supposed to fill out paperwork for medical leave on a surgery so I could get paid . He couldnt fill it out . Quality of service has gone downhill .

Double and triple charging for services. After first bill is payed they "adjust" the bill and…read moreresend it as if never payed. Nearly impossible to get a hold of and the representatives do not understand what a double bill is. Even after insurance got involved Gritman representatives were unable to understand the accusations. Talked with coworkers and friends found out after the fact they do this regularly. Absolutely fraud.

Absolutely the best of care, kindness, & the Doctors are great. From when you walk in to when you…read moreleave, you are always being helped by staff. At this place the the Patient & how you feel are of the upmost importance.

Super easy to schedule and LOVED my dental assistant, Kayla I think was her name. Super friendly…read morestaff. 4 stars because the Dentist came off harsh and not friendly but it was busy that day.

THE RACISM!! So while booking an appointment, I mentioned I…read morehave a few cavities and a possible gum infection. They scheduled me for a 15-minute session. Getting to the clinic, I find a nurse who seemed like she was just over it. She made me feel like such an inconvenience being there. It's like I had forced her to take my vitals. She then mentions that we won't have time to do the cavities plus the gum infection and I have to schedule yet another appointment because they had scheduled me for a lesser time. Why did they do that? I have no Idea. Then came the condescending doctor. The only medicine prescribed was a toothbrush and Colgate. Almost made me cry! I WILL NEVER RECOMMEND THIS CLINIC. WORST EXPERIENCE EVER. (Unless you're white)

Doctor's bedside manner is poor. Some staff is less than attentive with patient. Doctors comments…read morewere rude, inappropriate, would not listen to some of my input on patients condition .

The nurses are the best in same day surgery. They do a fantastic job. Care was exceptional! I was…read moreadmitted to the hospital for a week and in ICU part of the time again care was exceptional. But the way they made my family feel during this time was amazing. 5 star and would recommend this hospital to anyone!