Always on time and price is great. Drivers are always helpful as I am handicapped and need some assistance.

Be aware of the scam being run by a Flashcab driver in the theater district in Chicago's Loop, which we have experienced twice in the last year. When approached by a theater patron for a ride after a show, the driver will ask for the destination and then will quote a flat, exorbitant price, which is illegal. When asked to use the meter, suddenly the driver says he has another customer to pick up. DO NOT FALL FOR THIS SCAM. DRIVERS MUST TURN ON THE METER ! Note the taxi number of this cab, the time and place and file a complaint with the city. They will follow up and administer a fine. (This company really doesn't deserve any review stars) read more

I'm a cashier helping a customer get a cab to get home. My manager and I are on hold for 15 minutes waiting for a drive. I get someone, had to track down the lady for 30 seconds to get her address. THEY HANG UP! Now this lady is waiting in the store for another cab. 15 minute wait=30 second talk time read more

Curteous service,quality drivers,clean cabs,I recommend people use this service when people need an alternative to public transit use and if their either unable to drive or their car is being repaired.One of the few cabs services that is well run in the Uber-Lift era read more

They lied about sending a cab and the cab never showed up had me late for work ...showed No Compassion about my situation.... straight waste of time Use Uber/ Lyft or Public transportation before u call this terrible company .....I will tell Everyone I know on Social Media Not to Use them at All ..Scam Alert ....U Been Warned !!!! read more

Love the flash cab they are so fast and excellent down load curb app and you cd an save 10$

They were on time, arrived to pick us up the exact minute that they had said. Our driver was so nice and funny - seriously felt like an old friend. read more

Great and driver was early. Was a very early flight. We were nervous that he wouldn't be there on times. He was terrific and professional. Good experience. read more

Overcharged. It cost $40 (plus tip) for 2 people to travel 7 miles- from Norwood Park to O'Hare. It's never been more than $25- the exact price we paid for our return trip home a few days later. Never again! read more

Called for a pick up & received a confirmation number. The morning of, got a text saying driver was on his way. Arrived 5 minutes early. Everything was nice and easy. Nice taxi too. read more

Niles Flash Cab I Ordered a Van 24 hrs in advance to Ohare, there were 3 of us and luggage. No problem the dispatch said instead of $15 flat rate + $ for each passenger it would be $30 plus the extra per passenger. 1/2 hr before pickup dispatch calls no van available but we could send 2 cars, I declined only if they could send a Full Size sedan. No problem dispatch said. Instead a SMALL car came 20 minutes late and I had to settle for it with 1 passenger packed into the front seat. We got to the airport and had to pay the upcharge for a non existent van, with my intent to cut my losses just to get on our flight out I paid. I called from the airport to Niles Flash Cab to ask for a refund. I left a message as prompted. It is now about 3 weeks with NO RESPONSE. I'll be calling again but do not anticipate any resolution. read more

After waiting 20 minutes the guy hung up as soon as I started to complain. I have never had a problem with a driver being on time.

I have used Niles cab twice with a reservation in the last month. Both times the drivers were on time and cars were clean and the ride was reasonably priced. Thank you. read more

Needed a ride from O'hare to Niles, tried calling multiple times,no one answered the phone.

Great customer service great drivers always on time great value the best.

Was told wait time of 25 mins and wasn't picked up until an hr 10 mins later.Dispatcher told me driver had to get a ticket i order for him to be able to pick me up from mdw then he said traffic was bad but upon finally picking me up driver told me they were short on drivers and was called on his day off just to pick me up.. Just all around horrible customer service read more

Niles flash cab driver got into accident and ran away No insurance

I used to use them all the time for the airport. My ride to the airport for this trip was fine. However today I called from the airport on my return and they said 20 mins. After hour, a second call to the company and finally calling a family member to pick me up, I get a call from the driver telling me he doesn't know how to get into the airport. What a joke. read more

On time, professional, friendly!!! Well priced our driver was waiting outside our door a bit before the agreed time and this made us feel reassured that we would make our very early morning plane . read more

waited 3 hours never showed up kept calling and they kept saying they are on the way, had to call another company and they sh up in 10 minutes! read more

Very affordable cab company! They don't rip you off. It's just as affordable as uber. The drivers all have been really nice and down to earth people too. My only complaint is that this one time we called and the man on the phone said the cab will be there in 15 minutes and they will call us back once they arrive. Almost 30 minutes past so we called the cab company and the man was being a complete jerk ( the most appropriate word I will call him ) and he said that he never said that they would call us and that the cab has been waiting their for 10 minutes. Gave me this attitude as if it was my fault and was yelling at me. This man is a complete moron and needs to be fired. However the others have been totally fine with us. I do recommend this company, but if you guys get that some idiot that we called then just simply brush it off. Other cab companies charge way too much and rip you off but not this company. read more

Had the unfortunate experience getting in to a flash cab from Chicago ohare airport at around 830 on Saturday 22 Asked driver to take me to Hilton o hare. On arrival he became quite aggressive and said as I was in America I had to leave a tip. I said that if he was angry he's not going to get a tip but gave him $5 for a $15 fare reluctantly. When I got to reception he'd taken me to the Hilton rose and not the o hare. Had to then get another cab to my correct hotel. Not great. I'm sure this is likely to be a driver conduct behaviour rather than the values of flash. He was an older gentleman with a beard and a hat read more

I needed a cab to take me to work today, so I called Niles Flash Cab. The dispatcher was a bit snippy with me and even acted like I was the biggest high-maintenance princess ever when I asked how long it would be for the cab to arrive. "(long sigh here) - well, due to the WEATHER - 30 minutes!" weather? give me a break, its lightly snowing out! Hardly a major storm! ugh, whatever. Anyway, I wait and the cab arrives in 35 minutes. The car is absolutely filthy, like it hadnt been cleaned since it came off the production line. When I gave the destination, the driver had no idea where it was, or how to get there. What is that about cabbies lately? Its seems like everytime I take a cab anymore, unless it is to some tourist attraction, airport or landmark, you have to tell them how to get there. Must be a delight if you are from out of town and are relying on them to take you where you want to go! Well, cabs are sort of a necessary evil, so I put up with a lot. That doesnt mean I have to like it though! read more

Took a cab from Park Ridge to union station for the first time . The driver arrived on time and was very helpful when we arrived . I was traveling with a wheel chair ,a walker, and a suitcase and he helped me put them altogether and get to the door. The trip was a flat rate so I knew exactly what it would cost. I will definitely use them again. read more

I came back from Mexico two weeks ago and at 1am and a 5 hr. flight delay due to bad weather, the worker at the airport got us (family of 4) a van. Once in, the guy was on the phone and kept driving without even asking where we were going. We were a bit concerned right there. Once out of the airport, we told him we were in Des Plaines (just few miles away from airport). The guy started yelling at us for having to pay 4$ for some airport tax ticket and not make any money off of us!!! Our two kids (4 and 9) were scared, because he kept going at it like a maniac. We kept quiet, but looking at each other thinking "WTF?" Once by the house, 10 minutes later, we decided that that kind of manner should not get much tip. He was given a lousy dollar! He told us to get the suitcases ourselves (he was visibly pissed at the fact that he made no money and no tip). At 1:30 in the morning, one sick child, one tired and cranky kid, and overall two pissed adults, we were standing in rain, pulling out four suitcases out of the van. The minute my husband closed the door, he sped off splashing us with water. This was our second bad experience with Flash cab. They are very unprofessional, rude and have no manners. I even wrote down the van # 9640....just in case you happened to run into this moron, step back and remember this post! read more

We live in Chicago, near Peterson and Cicero, and anytime we need to go to ORD and don't have a ride, we call Niles Flash Cab the day before and schedule a pick up. Their service is OK, although some of their vehicles need to go to the junk yard instead of the airport. Also, watch out for a fare scam: they have three rates, depending on where they pick you up and drop you off. Some drivers like to use one of the higher rates even when they should not. When you make your rez, ask the dispatcher what rate area you are in. Make sure the meter reflects that when the driver picks you up. read more

Always call Niles Flash Cab when heading out to airport. Always on time. Friendly drivers

After waiting over 45 minutes for a cab from NorShore Cab Association, I decided to give Niles Flash Cab a call and test my luck. I was ready for anything as this was 2 days after the Great Snowpocalypse of 2011. I needed to get from Niles to the CTA Blue Line Station (4.4 miles). My call was placed (at 6:29am) to a rather apathetic representative for a pick-up as soon as possible. I could hear the dispatch radio station in the background louder than the representative taking my call. The call rep stated it would take around 10 minutes to get a cab. At 6:41am (12 minutes after call - I consider this great timing for a cab service), I get a call from the driver stating he was outside. The driver (Cab #24, can't recall his name) was extremely friendly. He also had great conversational skills. However, the fan in the car was on high setting but the heat setting wasn't well adjusted. It was slightly cold in the car, but nothing too upsetting. Overall, I enjoyed my 15 minute encounter with this humbled fellow. Although I'm a little weary of placing my call to the dispatcher and a 4 is a little generous, I would definitely use this service again because they were there when I needed them most. read more

I called for a cab just before 8:30 Friday morning because I missed my last bus. I was in Niles and figured they'd get there fast--oh, and was I wrong! I had 45 minutes to get there and it usually doesn't take more than 30. But I ended up waiting for 35 minutes. I called after 20 minutes to ask for an ETA and was told about 5 more minutes. Nope. Not a cab to be seen. I ended up taking the bus after all since the next one arrived before the cab, and was really late for work as a consequence. When I called to cancel they were rather snippy about it, since apparently the cab had arrived after I got on the bus. Don't mind taking them if one's on-site, but will not be calling them any time soon. read more

When you get a nice driver it's because they are independent operators just doing their best to turn a buck. However they scam the drivers. Unethical company. read more

I used to take this cab company every week when I worked at Woodfield in Schaumburg and I still call when going to O'hare but boy do there have a lot to improve on... The dispatcher can be extremely rude. Try calling the number just to hear his voice and have him basically scold you with the words "Niles Cab." Sometimes it's a lady that picks up and she's actually really helpful (helped me with a rude driver once). The cars that I've reluctantly gotten in have been old and messy. I've also encountered a lot of drivers that got really mad when I try to pay with my card. I mean, I understand if my fare is below $5, $10 even, but each time this has happened it's been at least 15-20. One even drove me to an ATM away from my destination so I can take cash out! I hope none of y'all ever experience that and when you do just call the dispatcher to settle things. They're not allowed to turn down card and especially to force you to take money out. I've had a pleasant experience with other drivers (those mentioned above excluded) and they're generally very good with their timeliness. read more

Cars could be nicer, but they pick you up when they say they will. If you live in the Chicago, near Park Ridge, Skokie or Niles, this is THE way to get to and from ORD. Chicago cabbies can be real jerks about going to these areas. Ask for Z. read more

Would not use Niles Flash Cab ever again. Second time we tried to get a cab from O'Hare to Park Ridge in the last few months and had an extremely difficult time. First time we waited 1-1/2 in an empty airport. Thought we would give them one more try. Last week we tried calling and was continually put on hold with no response. We had to get an UBER which we got immediately. I mean not even to answer the phone is ridiculous. read more

If I could leave a zero star rating I would!! This is the worst experience I have ever had with a cab company. The receptionist " William", who stated he was the owner, took my order and told me it would be 20 minutes. 40 minutes later I called and he said "oops, its going to be another 20 minutes". I asked to speak to his supervisor about this issue but since "he is the owner " I will let the real bosses, his customers, know how he handles his business. read more

So far every time I've used niles flash I never had an issue. Always on time if not earlier and drivers are nice. Didn't catch my drivers name this evening that picked me up from Lutheran general. Very nice guy. Thank you. Hope they read this. read more

Do not use this company!! I reserved a cab for the airport ahead of time. At the time assigned for pickup, no cab arrived. I waited and finally called them. The rude woman who answered put me on hold and then informed me that the driver had a flat and there were no other cabs available!! When I asked way nobody informed me (since they confirmed my phone number when I called) she got angry at me!! She told me to call Park Ridge and asked what she was supposed to do about it! I called UBER, it was half the price and no hassle. No wonder cab companies are going out of business read more

Used them on a Saturday night a couple weeks ago (Dec 20) when we had that big blizzard. The driver showed up about 10 mins after I called, was friendly, and got us home safe. (Niles to West Loop). read more

Very bad experience. My girlfriend needed a ride home from work. I called her a cab and was going to pay for it. 5 minutes into the drive and driver asks my girlfriend where's she's going. She says Evanston. He says I need to see some money up front. She only had ten dollars on her. I was going to pay the rest. He kicked her out of the cab when it was 20 degrees outside. She called me crying saying the driver kicked me out. My girlfriend Is African AMerican. I don't know if race had anything to do with it. We use this company all the time until tonight. Very bad experience I feel like race was the issue he didn't want to believe her because she was black. Fuck miles flash cab! read more

There is nothing flashy about Niles Flash Cab. I called for a cab to take me from my apartment to O'Hare. (I live right on the border of Niles and Des Plaines.) After waiting outside for 30 minutes I called the dispatcher and she told me it would be there in 5 minutes. 15 minutes later I called back and she seemed annoyed that I would dare call back and again told me 5 more minutes. After over an hour the cab finally came and the driver didn't even bother to get out of the cab and help me with my luggage - he just popped the trunk from the driver's seat. I just barely made my flight in time. I probably could have walked to the airport faster. Needless to say, I will never use this company again. read more

This place offers, by far, the best service on the North West side of the city. They taxis always arrive quickly, are clean, and often operated by friendly and skilled drivers. I've used this cab company for the last several years and do not have a single complaint. I've had Flash drivers pull over and pick me up even after their shift has ended, just because it was raining. Good people. read more