The food was so yummy! Chicken tenders were perfectly juicy and the fries/sweet potato fries were some of the best we have had! Crispy crunchy goodness! The portion size is generous and the handcrafted coffees are made to order and delicious. Location is in a beautiful historic building- well worth the visit! read more

Niles Coffee Company - Chicken tender basket - Coffee & Tea Near Me - Alturas, California

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We've been coming to the Niles for years, and the Friday fish & chips special has always been one of our favorites - good food at a great value, traditionally priced at under $12. We stopped in for lunch Friday and were surprised to see the price is now $23. When we asked about the increase, we were told the portion is now the same as the dinner portion and includes a side salad. However, when our meals arrived, the fish & chips appeared to be the same portion we've received in the past, with the only noticeable addition being a small side salad. The food was still good and our service was great. Our server was friendly and attentive and even mentioned that business has been slow and encouraged us to leave a review, which is why I wanted to share our experience honestly. I understand that costs increase and businesses sometimes need to adjust prices, particularly with a change in ownership. But nearly doubling the price of a longtime lunch special without a noticeable increase in the main portion really changes the value. At $23, it no longer feels like the great small-town lunch special that kept us coming back. We've always enjoyed the Niles and would love to continue supporting it. I hope the new ownership takes another look at the pricing, because good food and good service are definitely still there - the value, unfortunately, is not read more

I spent three days on business in Alturas and stayed at the wonderful Niles Hotel. Niles Coffee Company, which is in the hotel, was my go to place for breakfast, coffee, and a spot to hang out while I worked. It was great. One morning I had a huge omelet, with bacon, and hash browns. It was delicious and big enough to last me through to dinner. I also had the best mocha frappucino ever. Ever. Ever. I order those things a lot, so it was the best out of the hundred or so I have had. I saw some Yelp-Gripes about the service. No gripes here. The two young women who worked there could not have been nicer. My work in Alturas is not finished. When I go back I know where I'll stay, and I know where I'll go for coffee, breakfast, and a Killer Mocha Frapp. read more

Great little coffee shop in Alturas! I was highly pleased to find a coffee shop that offered Starbucks coffee and that was open at 6 AM. This is located in the historic Niles Hotel building and faces the main highway through town. Inside is well done with plenty of seating for quite a few people. read more

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Wow. Rude employees, talking to friends, ignoring what I ordered and then they gave me the wrong drink and it was Nasty!!! When i paid she proceeded to look between me and their tip jar. No i did not tip due to rudeness. I waited in line again and they told me I ordered it wrong. Bullshit and then proceeded to charge me 1.50 extra after already paying 5.30 for the wrong coffee. So I paid and when tasted it was still awful. Rude beyond. I figured they screwed it up on purpose because I didn't tip. read more

Niles Coffee Company - a hand holding a cup of coffee - Coffee & Tea Near Me - Alturas, California

A little dissapointed that this isn't an actual Starbucks. Prices were a bit elevated. Come on its NOT even name brand!!!! I ordered a Caramel Machiatto with oat milk and the barista proceeded to tell me that they didn't carry oat milk... WHAT IS THIS???? Anyway I decided to order my coffee with almond milk instead and the barista put in 2%. EXCUSE ME?? Some of us are lactose intolerant. After politely complaining to the barista, (I think her name was Aubree) I was not refunded. Seriously dissapointed with the lack of respect in this place. Not to mention I was waiting in line for 45 minutes!! read more

If you want to stand at the counter and be ignored while the employees carry on their personal conversation, than you'll love this place!!! We decided to wait & see how long it would take for a simple smile or hello, but after (what felt like an excruciatingly long) 5 minutes, we opted to leave. Even then, no one acknowledged us. read more

There has been a steady decline in the food and drinks here for the last few years, I hate spending $10 on a B.L.A.S.T. Sandwich with ONE piece of Bacon. As a local, I try to support small businesses, but this one is just a rip off. read more

Good service and good drinks. The matcha frappuccino is super good. It has a great ambience and atmosphere.

Do stop in here for coffee or tea! This is the only Starbucks for, literally, HUNDREDS of miles. OK, maybe you don't like the idea of a franchised solution to your caffeine addiction. But, please, take a few cleansing breaths and stop here for your fix. This cafe is a small part of the Niles Hotel which, in my view, may be the only reason to slow your progress north or southward on US395 between Lakeview and Reno. The hotel was built by a western pioneer who evidently made his fortune in the extreme northeast corner of California by milling flour. I mean, in that century where did the wheat even come from? Northeastern California is not exactly Kansas.... But the coffee shop is legit: someone kept the pioneer theme, and the baristas brew a good cuppa. They deserve your trade, and you'll love the Niles Hotel and their pride of place. read more

Love the coffee, definitely 5 stars!! The service is amazing as well. Friendly staff, wonderful ambiance.

Update! I had the Philly cheese steak sandwich again and the amount of meat was HALF of what they used to put on it!

I do agree with the other reviews where they mention that the two females who work at the cashier are very rude. Came here from SF for work and yelped a place for coffee. Decided to come here before work and when I walked up to place my order, there was no "Hi welcome, how may I help you.." Etc. After I placed and got my order, I even said "thank you" and "have a nice day." Neither of the girls who helped me (one who took my order and the other who made my drink) said "thank you." I guess they aren't trained in customer service. However, I do give this place an extra star because they serve Starbucks... And my options in this area were limited. read more

A welcome sight in Alturas. A local coffee shop serving Starbucks coffee. Located in a historic building being renovated. The hotel is now open and a good looking sports bar is also on the building. This gets high rating for having good coffee well beyond the latte line. read more

Niles Coffee Company - Inside the coffee shop. Looks great and inviting. - Coffee & Tea Near Me - Alturas, California

The coffee is OK, never tastes like the drinks we get at a "real Starbucks". I wish they offered cream based drinks that don't have coffee but they are not available. If you want something without coffee you have to settle for a smoothie. They also don't take starbucks gift cards and your drinks don't count if you have a gold card. We wait and drive to klamath falls, or susanville to get our drinks because of the gold card stars. read more

Okay, first off, it's not quite a full five star. I gave it one extra for just being there. In this area, you ain't gonna find very many places (read, "none") where you can get a latte. We spent the night at a house just outside of town, and got up to hit the road. Went into Alturas figuring that if we could rustle up a cup of coffee we'd be doing well. When I saw the Starbuck's sign, I was overjoyed. As most reviewers have pointed out, the place is spacious and clean. Service we received from the on person behind the counter was average to above average. She certainly wasn't rude. All in all, I was damn glad to find them. read more

The coffee shop in the Niles Hotel was a great and accidental find for a breakfast spot. The cheese, ham and vegetable omelets and fried potatoes were very fresh and tasty. And it's always nice to find a place that does a good latte! The crew members who were working the morning I was there were very friendly and efficient and the food arrived in a short time.The shop features in-store Wi-Fi and has retained the charming architectural decor and finishes of the hotel that was built in 1904. read more

Nice little coffee place if you're desperate for your morning fix- decent Starbucks coffee and lots of pastries. Also has a book exchange and cool feel as its in a historic building- and a nice mural that looked distinctly as though it had come from Pawnee, Indiana:) read more

Stopped here on a road trip. I got chicken tenders and my brother ordered the turkey melt. The service was pleasant and the food was delicious. The portions were quite large, probably could have split something. I would recommend stopping here for food. read more

Politeness of staff varies as does the Coffey. They do not accept any Starbucks cards or gift certificates.

Went on a Sunday morning. The clerk at the coffee shop was nice, friendly, and answered questions. Not hot food on Sunday (hence 4 stars instead of 5) but lots of pastries to try. Recommend the scones. Fast, friendly, and clean. read more

My drinks most of the time are good, however the staff lately are not friendly by any means. Since I am the customer, I feel as if I should be treated as one. I feel more like a nuisance. However, the drinks that I order turn out good. read more

I enjoy having coffee every now and again but the people are so unfriendly that I don't come often. I wished they would wash their hands more often especially after touching money. Every time I order a drink it's always a different price, I tend to order the same thing a lot so it's very confusing. They don't have a lot of speciality drinks and specials. I really wished they would try to be more like the other Starbucks even though they are a franchise. The place however is very clean and can be relaxing. They have wifi and plenty of seating. The restroom is very nice as well. read more

Stopped here twice this past week. Once on the way north from Reno to Bend and again on the way back. Had coffee (Starbucks), a homemade cherry filled pastry, and a home made cookie on the first stop. And a salad, soup (clam chowder and damn tasty for not being on the coast) and coffee on the way back. All items were very good. The employees were pleasant and the service was fast. (Important when you are on a long drive.) This is an authentic restored "old west" hotel. It fits right in with the cowboy landscape which you drive through on this route. I will make this my regular stop on this trip from now on. read more

I live in this small town and frequently visit the Niles Coffee Company. Great coffee, but if you order food, you may be waiting quite a while or have your order completely forgotten about. Out of the handful of times I've been there, about half the time, my order is forgotten or takes over 10 minutes to get to me. The girls that work there are often rude, never smile or seem to just hate working there. While I was waiting one day for my breakfast, the girl behind the counter asked very rudely, "Are you waiting for something?" She was the one who took my order in the first place! Once I finally got my order, they forgot it was "to-go" and dumped all the fruit on my french toast, making the french toast incredibly soggy. There is one girl that works there, Ashley, who is genuinely sweet, works hard to get everyone's orders in a timely fashion and is really friendly. Overall, I'm SO SO disappointed... I live here and probably will choose any other restaurant over this place any time. read more

Came in around 2 pm on 4-28-20 for some drinks, nothing complicated, i was cheerful and very kind, however, the young lady "barista" was extremely rude. Taking the order she was short with us, took no pride in her job or serving us whatsoever, and could care less that we were supporting the business she is being paid by, thus paying her bills. Upon receiving our drinks, regardless of the poor attitude she had given us, I still thanked and tipped her, she didn't so much as look me in the eye, say "you're welcome" or "have a good day," and completely brushed me off. I've worked in direct customer service for 20 years and never treated a patron in this manner! I've supported Starbucks for many many years, but this one horrible experience could very well change that. This girl needs to either have her attitude corrected by her subordinates, or perhaps maybe she should move along to a field that doesn't involve direct contact with customers. read more

We stopped in on our way north. Had the soup and salad with some lettuce on our salad that had gone bad. One small tomato and one cucumber were placed on lettuce for each salad. The celery soup was less than mediocre. The help was less than friendly. We would never stop here again. read more