Performed annual maintenance and repairs to my lawn mower and snowblower. Impressed with their…read morecommunication and efficiency! Picked up both units at my house and returned them without any drama.

I had a very disappointing experience with Rotti's…read more I called ahead to ask about a tune-up for my snow blower, which is only four years old and hadn't been used for the past two seasons. I was quoted around $200. I specifically asked about carburetor work and was told that if anything additional work was needed, I would be called for approval before any work was done. I dropped the snow blower off on 1/21, knowing a storm was coming and that it might not be ready right away. When I called to check the status, I was told it was done and just needed a manager's sign-off. When I called back to ask about the total cost, I was shocked to be told the bill was $365. I was then informed that the carburetor had been rebuilt--without my approval. When I questioned why no one called me first, I was told they "assumed" I would want it running. While of course I want it running, I should've been called first to go over pricing. The person I spoke with showed little concern and initially brushed me off, saying they were too busy. I was disconnected while waiting, had to call back, and explain everything again. Eventually they took $50 off, which I appreciate, but this should never have happened in the first place. This is poor business practice. Just like with a car, if additional work is needed beyond the original estimate, you call the customer for approval, you don't just do the work and send a much higher bill. I will not be returning, and I will make sure others I know are aware of this experience.

My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!

Swift, and highly competent. Long story short: Go there…read morefirst. The long of it: I showed up at the end of his workday on a Saturday. There were 3 in front of me. The first was knee deep in conversation, as he answered all his questions, next was a pickup of something he'd finished, and one was a spontaneous "Can you fix this, I was right in the middle of ...", which he fixed in about 5 minutes with a part salvaged from another he kept for salvage purpose. Then there was me at the end of the line, it was 5 minutes past closing, with a mower someone else had deemed in need of major overhaul advising I buy a new one. In under 2 minutes, he'd tightened a cable, and the machine was running good as new. As someone else put it, "he saved me hundreds of dollars", and more importantly to me, hours upon hours of shopping for replacement, for no good reason.

Quick response and excellent, FAST service. Pickup/delivery was helpful as well. Thanks!read more

Completely shady business. Never hit committed dates, failed to fix what they were contracted for,…read morebasically stole our money. Absolute dumpster fire of a business.

Patrick is very unprofessional and did not show up on the agreed-upon dates for performing the…read moreagreed-upon service. When I texted him to ask him if he was arriving on the schedule today, he said he would either arrive today or the next day. I had to travel from an hour away to ensure that he had access to the mower so I had to stick around for another day, but Patrick never showed up and never contacted me again. Extremely unprofessional do not use this service.

Had my snow blower completely serviced a little over 2 months ago. I called to let him know that…read morethe forward gear kept slipping out of gear when using the machine, and he said that he couldn't look at for several weeks. In the meantime, I have to push the machine most of the time. I'm an elderly person, and I paid over $300 for this service.

Paul is the best in the area for small engine repair. Would highly recommend, will pick up and…read moredrop off. Great service.

Extremely helpful and knowledgeable staff. They've been my go-to for hard-to-find parts for years.read more

We purchased a lawnmower and very unhappy with it. The mower is under 2 years old and the engine…read moreis constantly hesitating like it has bad gas, engaging the wheels is difficult overall very unhappy with the lawnmower we paid over $1,000. In the past we have purchased other equipment and have been happy and for the first time we approached management with this issue with the lawnmower, and they said they could do nothing. Very unhappy with no support. Brenda Hagen

I had two push behind lawnmowers that weren't working very well & was tired of trying to fool with…read morethem myself. Nick fixed both for a decent price (especially if you value your time) and I used them both the day I got them back; They ran better than they had in years. I will use B&R again.

I've used B & R Lawn Repair since 2024 to repair my John Deere, my generic self-powered mower and…read morenow my Arens snow blower. Their quality is superb, the pricing is very, very good and the customer support is excellent. They get my highest recommendation!

If you see all / any 5 star reviews about Schofield's, they're all true. These folks do NOT forget…read morewho their Customers are and they can fix anything you got. I've been going there for over 20 years. They are a FAMILY business, not a big box store with big employee turnover........ I also get my racing fuel from them for my lawnmower and snow blower which keeps my machines purring right along, because the quality of gas today SUCKS. And having your snow blower or lawnmower not running right because of the crap gas...........So I pay the big bucks and get the "good stuff" so I don't break down. Yes, expensive for the fuel but worth every cent vs. having a faltering fuel system when you need it most and having to drain the whole fuel system whether you are DIY'ers or having to haul it to the shop if not!! These small engines NEED at least high test (91 octane) to run well but when you're pumping 91 into your container at the gas stations, you're probably getting 1 1/2 gallons of 87 octane before the blended fuel lines actually give you 91, so you're not getting "good" gas. I'm grateful that I have a power equipment shop like this for my Honda machines........ BEST

After a horrific experience at a snowblower repair location in Worcester, I drove out to…read moreSchofield's and I have to say, it is almost unheard of to have every single person I met go SO FAR out of their way to help me as they all did! From the moment I walked in, they put me completely at ease with their super friendly approach and extensive knowledge. They gave me their complete attention and made me feel like a truly valued customer. My issue was solved right then and there! They are 100% top notch!

Had a problem with one of my rider mowers Wasn't keeping a…read morecharge. Travis checked it out and tested stuff. Determined that the motor needed replacing. Checked into purchasing a new motor but they are basically obsolete Asked him to junk it for me. Wasn't worth the hassle. He didn't charge me much for what he did. I would definitely use him again if I ever needed something on one of my other machines. Very nice and honest guy. Highly recommended

I had a Honda generator which was hard starting. Travis is very knowledgeable on small engines and…read morediagnosed and fixed it . Pricing was excellent. Would highly recommend him.