I had a very disappointing experience with Rotti's…read more I called ahead to ask about a tune-up for my snow blower, which is only four years old and hadn't been used for the past two seasons. I was quoted around $200. I specifically asked about carburetor work and was told that if anything additional work was needed, I would be called for approval before any work was done. I dropped the snow blower off on 1/21, knowing a storm was coming and that it might not be ready right away. When I called to check the status, I was told it was done and just needed a manager's sign-off. When I called back to ask about the total cost, I was shocked to be told the bill was $365. I was then informed that the carburetor had been rebuilt--without my approval. When I questioned why no one called me first, I was told they "assumed" I would want it running. While of course I want it running, I should've been called first to go over pricing. The person I spoke with showed little concern and initially brushed me off, saying they were too busy. I was disconnected while waiting, had to call back, and explain everything again. Eventually they took $50 off, which I appreciate, but this should never have happened in the first place. This is poor business practice. Just like with a car, if additional work is needed beyond the original estimate, you call the customer for approval, you don't just do the work and send a much higher bill. I will not be returning, and I will make sure others I know are aware of this experience.

I called on February 21st, 2026 looking for a friction disc drive part for my 13-year old Ariens…read moreDeluxe 28 snow blower just before a huge blizzard was forecast to hit on February22nd through the 23rd. They asked for my model # and serial # and said they had the part but closed at 2:00PM and it was 1:53 PM. They had the part but they were closing in 7 minutes and I was 15 minutes away. The gentleman asked if it was okay if he left the part outside in a certain location so I could pick it up after paying for it over the phone and of course I said absolutely. He even took a picture of it so I could easily find it. I paid for it, drove down and picked it up. This small business saved my back and butt and allowed me to get my machine repaired and ready for this storm just in time. I actually drove to their Lancaster location by accident first not realizing they have two locations and I saw tons of Ariens snow blowers there. If anyone needs parts locally or needs new or used equipment then I would check this place out first before going to the big box store. Thank you Rotti's Equipment for saving my back. That was a close one!

My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!

Swift, and highly competent. Long story short: Go there…read morefirst. The long of it: I showed up at the end of his workday on a Saturday. There were 3 in front of me. The first was knee deep in conversation, as he answered all his questions, next was a pickup of something he'd finished, and one was a spontaneous "Can you fix this, I was right in the middle of ...", which he fixed in about 5 minutes with a part salvaged from another he kept for salvage purpose. Then there was me at the end of the line, it was 5 minutes past closing, with a mower someone else had deemed in need of major overhaul advising I buy a new one. In under 2 minutes, he'd tightened a cable, and the machine was running good as new. As someone else put it, "he saved me hundreds of dollars", and more importantly to me, hours upon hours of shopping for replacement, for no good reason.

Quick response and excellent, FAST service. Pickup/delivery was helpful as well. Thanks!read more

If I could give them 0 stars I would! I reached out to see if I can have my snowblower serviced and…read morethat I believed it needed a carburetor. I was told they offer free pickup/drop off. They picked up my snowblower within a few days. I then received a phone call stating I needed a new belt and carburetor. The quote came to 600 for the total repair. I decided to not go ahead with the service due to the price being too high. Even still I got a payment request for 294.99! I was quite shocked because I said I didn't want to do the repair. I was told they automatically do a routine service prior to any repairs, the price was on their website, and I should have asked first! The 294.99 wasn't even for them to repair what I wanted done (carburetor)! So basically they charge 294 to even look at your snowblower. No wonder why they were offering free pickup/drop off. My snowblower was still broken! I checked their website and service prices were NOT listed. I made it very clear that I did not authorize any service and was unhappy. I went back and forth via text and they told me that's how they do business and I should have asked for prices prior to. I am not used to doing buisness like that. When you bring a car to a mechanic they don't just do services without getting authorization first. After some back and forth they gave me 50.00 off. I paid because they refused to return my snowblower without payment. They returned it about a week later. I bought the oem carburetor for 35.99 and installed it. This company is a complete disgrace and I can only imagine how many people they have scammed !

Same issues as everyone else with shady HD truck used for pick up, Venmo the driver and comes up as…read morea scam, etc. Tried to give me my snow blower back with augers engaged as soon as its fired up. The reason " the belt need to stretch after 2-3 storms." I had him put the old belts on and took the machine to a reputable place that verified the belts were not Ariens belts but cheap Amazon ones and the drive belt part number on it was for a Toro, not Ariens belts like he said. every answer Patrick had was he has been in business for 10 years. Lesson learned ... read reviews before giving equipment to strangers.

Had my snow blower completely serviced a little over 2 months ago. I called to let him know that…read morethe forward gear kept slipping out of gear when using the machine, and he said that he couldn't look at for several weeks. In the meantime, I have to push the machine most of the time. I'm an elderly person, and I paid over $300 for this service.

Paul is the best in the area for small engine repair. Would highly recommend, will pick up and…read moredrop off. Great service.

Today with all snow on the ground I called Boston Lawnmower. I spoke to Jason. He set me up over…read morethe phone with a brand new snowblower. I went there. He helped me load it in my truck and I was home clearing my driveway in no time. Great experience.

Whenever I have had to have my leaf blower serviced, they ALWAYS get it right the first time…read more Sometimes, the repair takes under a minute, and they charge me nothing. If I have to leave it there for service, they always have it fixed on time, and for a decent price. These people here do great work, and my money is well spent there for the service that I require.

I've used B & R Lawn Repair since 2024 to repair my John Deere, my generic self-powered mower and…read morenow my Arens snow blower. Their quality is superb, the pricing is very, very good and the customer support is excellent. They get my highest recommendation!

Used B &R Lawn mower since 2020, needed local shop for regular maintenance and tune ups for 2 very…read moregood Toro 30 inch Lawnmaster mowers. NOT CHEAP! And in spite of twice a year cleaning, tune up, check up and needed repairs or replacement parts, I have 2 lawnmowers that don't work! Spent almost 400. 00 last month for replacement of expensive engine head part, used it for one hour, and now will not work. The second machine was also in shop for tune up, and when we went to use it, discovered the gas we had just put in all leaked out. Shop worker was defensive, took NO responsibility for either problem, and in addition, was rather rude and insulting to me when I called to discuss. I would NEVER recommend them to anyone.

If you see all / any 5 star reviews about Schofield's, they're all true. These folks do NOT forget…read morewho their Customers are and they can fix anything you got. I've been going there for over 20 years. They are a FAMILY business, not a big box store with big employee turnover........ I also get my racing fuel from them for my lawnmower and snow blower which keeps my machines purring right along, because the quality of gas today SUCKS. And having your snow blower or lawnmower not running right because of the crap gas...........So I pay the big bucks and get the "good stuff" so I don't break down. Yes, expensive for the fuel but worth every cent vs. having a faltering fuel system when you need it most and having to drain the whole fuel system whether you are DIY'ers or having to haul it to the shop if not!! These small engines NEED at least high test (91 octane) to run well but when you're pumping 91 into your container at the gas stations, you're probably getting 1 1/2 gallons of 87 octane before the blended fuel lines actually give you 91, so you're not getting "good" gas. I'm grateful that I have a power equipment shop like this for my Honda machines........ BEST

After a horrific experience at a snowblower repair location in Worcester, I drove out to…read moreSchofield's and I have to say, it is almost unheard of to have every single person I met go SO FAR out of their way to help me as they all did! From the moment I walked in, they put me completely at ease with their super friendly approach and extensive knowledge. They gave me their complete attention and made me feel like a truly valued customer. My issue was solved right then and there! They are 100% top notch!

The first visit went well. Was on time and was very friendly. Sharpened blades, changed spark…read moreplug. Offered to return in the fall to winterize mower. He said to call/text if had any problems. I have a problem with replacing a chute, which he recommended. He said to call if I needed any help. Have tried and am not getting an answer.

Travis did a tremendous job! He answered questions promptly! Did a great job with pickup and drop…read moreoff! If you have snowblower issues or need the yearly tuneup! Give him a try you want be disappointed!