I will not bring my daughter back to this clinic…read more I rarely leave reviews, but I believe this experience needs to be addressed. Last year, our experience with this pediatric clinic was very positive. We were treated well by everyone, from the reception staff to the doctor. Unfortunately, this year's experience was completely different. The clinic initially contacted me and offered to schedule my daughter's annual examination. I appreciated the call because my schedule had made it difficult for me to arrange the appointment myself. The day before the appointment, after I had already confirmed it electronically, I received another call requesting insurance information. I was in a work meeting and explained twice that I could not speak at that time. I offered to call back after 5:30 p.m. or provide the information early the following morning before our 10:00 a.m. appointment. Instead of acknowledging these options, the staff member continued asking the same questions and then asked whether someone else could answer them. I explained that I was working and that no one else was available. She then stated, "If you do not answer my questions, your daughter's appointment will be cancelled." I found this unnecessarily disrespectful. I had clearly communicated that I was willing to provide the information at a different time. No one called me back later that day, and I did not receive any notice that the appointment had been cancelled. To prevent further problems, my teenage daughter and I arrived early the next morning so that I could provide all the necessary information in person. The receptionist asked for a physical insurance card. I explained that my insurance provides only an electronic card and asked how I could submit it. Rather than offering assistance, the receptionist told me to upload it through MyChart. I explained that I did not have an active MyChart login. I had previously received only a link that allowed me to confirm the appointment using my daughter's date of birth. It did not provide access to an account, and I had never received a username or password. When I tried to explain this, the receptionist gave me a scornful look and continued responding in a dismissive manner. She requested my name and date of birth but did not clearly explain how this would help me upload the insurance card. At that point, I felt that my questions and efforts to cooperate were being treated as an inconvenience. Because of the way we were treated, I asked to cancel my daughter's appointment. This situation could have been resolved easily through more respectful communication and basic cooperation, unfortunately this clinic is evidently in lack of such 'frivolities'.

Dr. Jasmine is truly one of the best pediatricians in the East Bay. She combines deep medical…read moreknowledge with genuine compassion, which is rare to find. What sets her apart is how well she understands not just her patients, but families as a whole--she takes the time to listen, connect, and make you feel completely comfortable and supported. She is incredibly caring, thoughtful, and always up to date on the latest science, which gives me so much confidence in the care she provides. You can tell she truly loves what she does, and it shows in every interaction. The entire team at tri Valley pediatrics is very helpful and truly care about their patients

Always great service and good care, couldn't ask anything more from my primary. Ease of scheduling…read moreappointments and in house lab work is awesome

I am incredibly grateful to have Dr. Ward as my PCP, she truly exemplifies what excellent…read morehealthcare should be. She is knowledgeable, attentive and genuinely cares for my health. What sets her apart is the strong focus on prevention--taking the time to educate, offering thoughtful guidance, and anticipate potential issues. She consistently goes above and beyond, never rushing and always making me feel heard and supported.

We honestly lucked out finding Dr. Leu. I started my search when I was 4-5 months pregnant, and…read morefrom our first appointment, I knew she was the perfect fit. She has a bubbly, warm personality and is incredibly informative. As a first-time parent, everything can feel overwhelming, but Dr. Leu often drew from her own experiences. Knowing she had 'been there' made her advice feel so much more reassuring and relatable at every developmental stage. She is also a master at making appointments stress-free. She explains every single step, whether checking ears or taking blood pressure, directly to our daughter in a way that is fun and easy to understand. Between her clear communication and the fun charms she wears on her equipment and jewelry, my daughter is always engaged rather than nervous. The administrative side is just as impressive. Her staff is highly responsive with messages and school forms. We are moving out of state and are genuinely sad to be leaving. We can only hope to find a pediatrician just like her in our new home!

Dr. Leu has been my son's doctor since he was born and he just turned five. She is amazing! She…read morealways listens to our concerns, answers our questions and just leads with empathy. She is a great communicator and calmly guides us whenever we need. My son does not have any negative associations with going to the doctor (even with the shots he gets) because the visits are so great. We always leave feeling great - my kiddo always gets to choose a sticker and is smiling as we head out the door.

We love love love dr. Shah!…read more We selected dr. Shah after hearing so many good reviews about him and none of them are wrong. He always goes beyond for his patients. I remember receiving call from him at 7pm when we were finalizing him for our son before he was born. He made sure he called me the same day even if it was post hours for him. Whenever I send an email to him for any query or health concerns, he always makes sure that he himself or his care team calls me to check on the symptoms in detail and then advise accordingly. We have moved to Fremont now but still visit him for our son and it's worth traveling. Thank you so much dr. Shah!

When we first had our son we went to Valleycare Pediatrics. Dr Shah was the one who diagnosed my…read moreson with GERD when the ER kept telling me it was colic (3 visits in one night...eek). We loved the fact we could get in touch with him and Dr Sharma at anytime and they were always so nice and very patient with me being a first time mom and calling for every hiccup. (You know how that is right?) My low rating comes from the circumcision procedure. The initial procedure went well and I felt like everything would be ok. Within a few weeks however I noticed it just didn't look right. I asked both doctors if it was supposed to look as it did and they both reassured me he would lose his "fat pocket" and it would look normal. We had to change insurance and our current pediatrician did a well check and low and behold, he was NOT circumcised correctly. We gave it 6 months to see if it would correct itself and it didn't. We were then referred to Oaklands Childrens Hospital to see a specialist (5 star btw for O.C.H. urology dept!!) and the specialist told us it was a botched circumcision and that if we didn't correct it, there could be loss of feeling and/or pain later in life. I hate that fact that I feel like it wasn't handled correctly and that my feelings about it were brushed off. Specially after I paid the $200 and the check was cashed the day of the procedure.... There is a possibility of us returning to him one day as we do want more children but circumcisions will be done by O.C.H. if I can swing it with my insurance/future insurance company.

We LOVE Bayside! I started coming here with my almost 14 year old son and he used to see Dr. Yu. 7…read moreyears ago I was introduced to Dr. West and she is AMAZING! My kids love her and so do me and dad! VERY informative, friendly, no question ever seems like too much and if she couldn't give me an answer there she would find out how! 10/10 recommend Dr. West! Care wise, all nurses and staff are amazing!

Everything amazing. I wish I would give 10 stars. Staff friendly and appointments were easy and…read morefast to make. Doctor was amazing.

For the past two years, our children have been under Dr. Ashley's care, and we couldn't be more…read moregrateful. She is kind, compassionate, incredibly responsive, and brings so much energy and warmth to every interaction. There have been multiple occasions when one of our children have shown signs of an ear infection late at night, and she responded promptly, saw them to make an accurate diagnosis, and made sure they received the treatment they needed as soon as possible. Whenever my kids feel anxious about an appointment, she is able to calm their fears, make them feel safe, and even turn the visit into a positive experience. I especially appreciate how thoroughly she explains medical concerns in a way that's easy to understand. She takes the time to answer questions and listens to my concerns. I always feel heard, respected, and confident in the care my children receive. We are so grateful to have found Dr. Ashley and highly recommend her!

Found Dr. Ashley when I was looking for a pediatrician to pierce my daughter's ears. We did a home…read morevisit and the process was extremely smooth. Dr. Ashley is very friendly and she took her time with the markings and made sure everyone was satisfied with it. The actual piercing itself was so quick and she got the position exactly as marked! The fact that we were at the comfort of our home was so important for us. Highly recommend Dr. Ashley!

We had another pediatrician that we chose before the delivery of our first child but fortunately…read moreNishant Goyal was the one to visit us during our hospital stay at Stanford Valley Care. After talking to him during those initial hospital visits we decided to move our son's care under him and switched right away. Glad we did because he is really good with parents like us who have many questions and always looking for detailed answers. His staff, especially Amanda is awesome. She is great with kids and knows her stuff well since she is been in this for a long time. BUT on Dec 11, 2020 for our second month check up there was another staff who helped us check in with weight, height and initial set of questions, she was rude and also sarcastic about questions such as "is this thermometer generally accurate" and she says "well it just recorded 98F it MUST be accurate" During that visit I just wished Amanda would come back for the shots and I am so glad she did.. otherwise we would have come back another day. I am hoping Amanda always takes care of our son's immunizations and not the other lady. That was really unacceptable and needs to be rectified by PAMF

Dr Nishant Goyal is an absolute gem! Can't get into details of kids medical issues, but I feel like…read morewe owe him a lot for taking such good care of kids. His care, concern his advice, and treatment/medication everything was great. Thank you Dr Goyal.

Dr. Jumig has been my daughter's pediatrician ever since she was born. Now, 10 years later, he is…read morestill her pediatrician who always has wonderful bedside manners and answers all our questions knowledgeably. If you're still debating whether or not to take your child here, all I can say is don't hesitate to have him as your child's pediatrician! Lately, he's pretty much been manning his office as both the doctor and as receptionist, but although he has a bit more duties than usual, he still has a smile on his face! Honestly, I don't even think I have ever seen him annoyed or angry every. Lol

I've been taking my child to Dr. Jumig for almost two years now. I found him after a couple of bad…read moreexperiences with other practitioners. Yes, it is a bit odd to have a doctor answer the phone all the time, but he is more than happy to set up an appointment, and he always is thorough on details pertaining to the patient. He has even come through last minute when we needed him. My recent experience, he requested a blood testing (which hasn't been done by my other two children from previous experience) for my youngest child (he asked me if my child had been taking in any iron) and they found my youngest has an anemic condition from that blood test. With a regular provider, I'm pretty certain (based on my other two children) that I may not have even known about his condition had I not come here. He's always been so patient and friendly whenever we come to his clinic to get our child checked. He always thinks of the patient and is always happy to help the parent navigate anything they need for their child. After assigning him as my child's PCP the process has always been so smooth. I don't have to wait on the phone for odd amount of minutes (I have been on hold for nearly an hour to set up appointments in the past), he's in a decent location, no waiting 2 to 3 weeks of appointment time to get my child's needs taken care of. He will take you in within the same week, if not the same day, if he has the availability. I highly recommend this doctor if you are looking for someone who is always more than happy to help, can take care of your child's needs first, and not having to navigate through a whole system to get an appointment.

I am very happy with the care Dr Sherer provides for our girls. She is very knowledgeable and…read moreattentive to our problems and is always there to help us!

Dr. Sherer is an amazing paediatrician that takes her time to listen to her patients. She is very…read moreknowledgeable and always has her patient's well being as a priority. I would highly recommend Dr. Sherer.

The best pediatrician one could ever have. Period. We got him by luck when our son was born. Now we…read moreare seeing him for 13 years and cannot even think of going to anybody else ever. He is now a big shot administrator, but still sees us in his limited times. One quick story to illustrate my point: one time, we were at the clinic for an emergency and were assigned to a different doctor randomly selected. Lo and behold we found Dr. Hu waiting for us in the physician's room. Apparently he had found out that we were there and made himself available to see my son. Nobody would do that.