12 months later and my love affair with this little shop stands…read more Last week, I was walking the Make It Festival when the infamous Karen jumped into the aisle in front of me. Not only did she remember me (i've bumped into her a few times at the shop, but not more then a handful) but she was still the incredibly energetic, totally genuine ball of sunshine that made me RUN home to pen that first review back in January. And so, as a tip of the hat to my top service ninja of the year, I thought it be best to share some new findings at Two of Hearts: 1. Karen has a jewellery line that she sells at the shop! Go buy it and support local crafters and an all around rad person! ...I don't remember the name, because I took a business card and had her write down the specifics on a few pieces. Such organization obviously means I will lose said card within 24 hours. I do however have a note that says: "Sounds like the muppets song Mahna Mahna." Because i'm an adult. So I will take that to the Twitterverse for further investigation. Stay tuned. 2. Hats!! If you are looking for the most fabulous fall hat, go check out the Andre felt hats from Montreal. I debated over mine last January and it is singlehandedly my second favourite purchase of the year (it's tough to compete with the Fiat...) They are an excellent price (under $100), made in Canada and just classic, beautiful pieces. But if you buy the red one in the window before, I will get mad at you. Bonus points: you can't even find this line online for a better price. Tip of the hat 2ofH. 3. Bags! I have beat the s%&t out of my bag over the year - every day, dual laptop wielding and it has survived. Definitely looking a bit worse for wear, but it's held up far better then I expected, considering the price point is so reasonable. Right now, they have super awesome colours like hot pink mailbags & bright red clutches. It's a rainbow money suck! 4. Still with the awesome people. Karen isn't an anomaly here. Honest to gosh, i've had nothing but the most fabulous service every time i've gone in. Everyone who works here is all sugar & spice. ...I still have yet to find any actual clothing that fits me properly here... but I don't care. Great accessories & fab people will keep this place as a go to. *** Meiku Designs!!! ... not even close.

I can appreciate that their items are made from sustainable fabrics, but the prices are a little on…read morethe high side. Maybe if I loved the styles more, I can justify it and perhaps if they had a sale. Then again, everyone has different styles since my friend just loved this store. The sales person never once greeted me as well, but they seemed nice and could have been really busy. She worked with a smile on her face, I like that.

I guess it's true that the higher the merchandise prices the snobbier the staff. Went in there to…read moresee if I could find something nice for my granddaughter. Even though there were two sales people in the tiny shop neither of them so much as acknowledged my presence the whole time I was there. They manoeuvred around me, passed me, stood near me, all while completely ignoring me. I waited by the till while a staff member wrote up something, hoping for at least "I'll be with you in a moment," but no. She finished what she was doing, turned and walked away. There WERE other customers in the store that they were assisting, but does that preclude a quick smile or hello to a new customer? I had questions about a couple of items and waited patiently. To no avail. I may as well not have been there. I gave up, left and won't return. If you like browsing $200 T-shirts and $400 sweaters while being ignored by staff, Twist is the place for you.

It is easy to forget the feeling you great from great customer service and really being cared for…read more Walking into Twist, always reminds us! It's great to still find a shop where someone is willing to work with you to find an outfit rather than just show you to a fitting room. This type of customer care is rare and you can't find it in the mall. You do get what you pay for when you buy from Twist but it's more than just clothing, Kelly sells kindness.

If you're shopping on Fourth and are having little success, Plum is a good spot to shake the bad…read moreluck. There's an equal balance of trendy items (why, sequined argyle, why?) and more versatile pieces. When I was shopping for a very specific suit two years ago Plum was the only spot to deliver fit and meet the criteria. Plus it was on sale. The changing rooms at this location are clean and spacious: plenty of hooks and bench space. As an added bonus is that the mirrors are well-lit and flattering. I've always appreciated the friendliness of the staff here. They'll happily check for sizes at other locations, etc. and generally try to help.

I see this store every morning on my way to work. I always spot something cool, work appropriate…read moreand trendy that I would like to try out, but then I go into the store and what I thought was a great piece, totally doesn't look as good as Ithought. this has happened to me a couple of times at Plum... weird! What I like about the store is that it's color coded and they also have some pretty nice patterns. They have work and fancy clothing ion one sie of the store and more casual wear on the other.

I am more than put out. I buy many pieces from Kit and Ace, but the customer service has become…read moreatrocious. I recently ordered a pair of pants and tshirts, and received shorts instead. I was then told to return the shorts (driving significantly out of my way), and would be offered a refund only when the shorts were in the warehouse. Keep in mind, these are products I did not order in the first place. I was then informed to reorder the products I had already purchased. I am dumbfounded. After many emails, the refuse to send my purchase.

I'm truly unimpressed with our experience with the store today. After receiving an email indicating…read moreCustomer Appreciation event, I had called at 1:50 pm today to their West 4th location in Vancouver about receiving a price adjustments on 2 pairs of pants we bought a couple of weeks ago. I spoke to Katrina who indicated to me that if we brought the pants with the receipt (but without the tabs) down to the store, we would receive the price adjustments. Base on what we were told, we headed promptly to the store. After 30 min of driving and finding parking, we made it to the store. To our annoyance, Rae at the store indicated to us we were misinformed and that he was unable to provide the price adjustments as agreed by this colleague. Even after showing my phone log and reiterating the conversation, he stood firm with his statement. We asked to speak to his manager, to which he indicated he was the only one there. My question is this event is for "Customer Appreciation". This experience alone does not make this customer appreciated at all. I'm was appalled your store did not honor what customer service representatives indicated resulting us wasting our time. I've since emailed them and am waiting to hear back as to whether or not they'll do the honourable thing and make this right ... Update: Since reaching out to their website and posting on Yelp, Lauren, the store's Shop Director contacted me to resolve the issue. I truly appreciate her doing that and it has regained my confidence in their store's customer service.

This shop kills me every time I go inside. I can't afford a thing on the racks, but I torture…read moremyself by window-shopping just the same. Prices rarely dip below the $200 mark but you'd almost swear it's worth the splurge and temptation to claim "fashion need" bankruptcy. The pieces in this boutique are exquisite and come from a splattering of designers - both known and emerging - who all have impeccable taste. Unique combinations of neutral tones and tactile materials mix with bohemian and eclectic to create the most stylish wardrobe a girl could hope for. Apart from the shell-shocking price tags, the shopping experience at Misch is very pleasurable. Hardwood floors and neatly arrange racks make for easy garment spotting and you'll also find a small assortment of very groovy shoes and bags to compliment your gorgeous look. I will definitely return to Misch to shop up a storm, once I've made my millions.

Very disappointed. I walked by and got excited about their products but walked in and my girl…read morefriend and I were completely ignored for the 20 mins in the store. She tried on a backpack that we loved and we literally had no one come up to offer help, give us the price (as there was no tag), or even offer a hello. There's absolutely no need for that. Extremely rude. My girlfriend is a gorgeous blonde, I'm a physician, and I was wearing $400 sneakers..so not really sure what you have to be to get any service in this store. So Vancouver of you. So I let them know we'll be buying the backpack elsewhere. I guess we should have been from a certain other country to get a hello, given this is Vancouver.

Lovely little shop in Kits! I have gotten endless compliments on the pieces that I have purchased…read morehere. There are really reasonably priced coats and jackets as well as dresses and cute tops...best of all, the clothes are unique and you won't be caught wearing the same outfit as someone else. I agree with Nicole B. that the owner is incredibly nice and the selection of clothing is obviously carefully chosen.

From a 'guy perspective', this has been my go-to store for gifts. Having a 'fashionista' mother and…read more2 sisters 'and' a budget, it always has the right amount of choices and products to cover all gifts throughout the year. Have to say, I bought all my scarves there too! The owner is well versed in all things fashion and 'nails it' when it comes to picking out what my lady relatives would love to wear, pin on, hold (purse) etc... It's a creative outlet with a variety of fun and useful options. Makes my life so much easier!! :)

This store has pretty interesting pieces. The prices range from 40$-100$ and what's cool is that…read morethey separate the pieces by colors ! The store is not overcrowed with clothing and there's 3-4 changing rooms and a BIG mirror :) the sales ladies are not on your case but they don't completely ignore you either.

During my Vancouver trip, I stopped by hoping to find a pair of straight‑leg jeans, but no luck…read morethis time. The shop itself is adorable, with a cozy ambiance and a wide range of inventory--from home goods and fashion jewelry to handbags and apparel. I didn't end up purchasing anything, but I genuinely enjoyed browsing through their merchandise.

Cute shop in Gas Town that won't break the bank and has a variety of styles and colors, however the…read morequality to price ratio is still unreasonable in my opinion. Most styles cost around ~50 CAD but are made of itchy polyester and literally hanging by a thread. All the styles are cut weird as well, sagging or tight in awkward places and it's one of those 'trendy' stores where all the clothes are more tight, revealing, or shear than I wanted. The store had strong Aritzia vibes where they don't put mirrors in the dressing room and force you to come out so the store attendants can compliment you. The store attendants came on pretty strong too, which made things a bit uncomfortable when I didn't like the clothes. They are very helpful though, which is always appreciated.

When I need to fill a spot in my wardrobe with some basics that are unique, impeccably tailored…read moreusing top quality fabrics but with enough of a fashion edge to never appear boring this is the place I look to. Every garment in the store seems to have arrived on the rack only after thoughtful consideration and more often than not I can flip through the rack coveting everything. This is not a store that chases trends and I suspect would not be the least bit appealing to the under 21 crowd. They carry a varied selection of local, Canadian and European designers, many of whom I think are unique in Vancouver to this store. There is a nice relaxed vibe and I have never felt uncomfortable even if I am only browsing. It is however not a store for the budget conscious unless you are buying yourself a quality investment piece.

I fially (finally!) had the opportunity to get back to the mainland recently, which of course meant…read morea visit to Tenth & Proper. As before, I was struck by the style and quality of the whole experience, but especially the clothes. It really is a light year above typical clothing fare. In a time when so many rely on the sweatshop disposability of stores like Old Navy, it's such a relief and a treat to find items of real quality. All you need to do is run your hand over the clothes - the fabric is high quality and extremely well made. The clothes are fit skillfully and thoughtfully, and fit well, to compliment the body. These are clothes made for bodies and figures, and wardrobe classic staples, some with genius flare and unusual style, to last and last. My favourite recent find was the bamboo leggings - being of a pretty generous body size (14-16), I was skeptical at the "one size" tag, which usually is my arch-nemesis, but they really are such a gorgeous, high-stretch but natural, durable fabric. I wear my two pairs constantly and hope to get more soon. If I had the money to be on the mainland more often, I would be here very frequently.