Absolutely terrible experience. I booked a makeup appointment that was confirmed and approved 2 months in advance, completed all required forms, and received multiple confirmations through the booking system.
I contacted the makeup artist one week prior to my appointment and received no response. On the day of my appointment, she never showed up and made no attempt to communicate with me until 2 hours after the appointment started.
After the no-show, she offered me a refund, which I accepted, only to later refuse to provide it. She then claimed that I had never signed her terms and conditions, yet proceeded to try to hold me to those exact terms when it benefited her. You cannot claim a customer never agreed to your terms and then selectively enforce them after the fact.
She is also citing the $100 non-refundable deposit. A deposit is intended to protect the business from customer cancellations or no-shows--not to allow the business to keep someone's money after the business itself fails to show up.
I paid for a service I never received and was then forced to argue over a refund she had already offered.
Extremely unprofessional from start to finish. I would absolutely not recommend booking with her. read more