First, this was a PAINLESS root canal. Through the whole procedure I felt well taken care of…read more He or his staff talked to me the whole time telling me what was going on, answering any questions and making sure I was comfortable. I have a bit of a dentist phobia and was very nervous but there was no need to be. Even called me in the evening to see how I was doing. What doctor does that in this day and age. I wish he took my insurance but really, that doesn't even matter! Highly recommend. If I could give 10 stars, I would.

Dr Doyle was great with my daughter. She was very nervous and he and his staff was great with her.read more

Are you looking for a dentists' office with terrible communication skills? Koch and Crossley is the…read moreoffice for you if you'd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Here's a taste of what could happen to you, should you choose to let them be responsible for your dental care. I've had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughter's cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my family's standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didn't hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don't take my insurance anymore, I didn't want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadn't been contacted previously and notified of this change to an already agreed upon price/procedure and they didn't really have an answer. My time taken off work isn't valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didn't get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasn't communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldn't have bothered keeping the appointment or going in and wasting my time.

Being new the area, Koch and Crossley Dentistry was recommended by a co-worker and have been very…read morepleased with the service. The whole staff is always courteous and professional, they explain the process before starting the procedure. Both initial and follow on appointments have been no problem scheduling. Dennis H.

I highly recommend Dr Murray. I had some serious work on a tooth and Dr Murray and Sheila…read moreassisted and they took the best care of me.. I absolutely had no pain. Dr Murray takes the time to listen and helps address concerns she sees are going to be future concerns. Crystal is an awesome hygienist. So personable. Dr Murray, Sheila and Crystal genuinely care! Highly recommend Dr Murray Sheila and Crystal!

The office at Lake Joy Dental is very nice--clean, modern, and welcoming. The associates are…read morefriendly, professional, and the overall atmosphere feels polished. I originally switched to this dentistry because they accepted my insurance (unlike the dentist near my house). I figured it would save me money to go somewhere in-network. What raised a red flag for me was that as soon as I switched, I was suddenly told I needed a crown and had a cavity--despite being told everything looked great just six months earlier at my previous dentist. I'm not a dentist, so I trusted their x-rays and advice, and went ahead with the work. Here's the problem: my mouth felt perfectly fine before the procedures. Afterward, I experienced pain and sensitivity that lasted an entire year. I couldn't eat on one side of my mouth--hot, cold, spicy, it didn't matter. When I brought this up at my 6-month checkup, I was told it was "normal" to have sensitivity after that type of work. But after a full year with no relief, they attempted to file down the tooth. The assistant even mentioned I might eventually need a root canal (which they outsource). Sure enough, I woke up one day in extreme pain and had to go back to my old dentist. They were able to get me in immediately, did the root canal in-house, and since then I've been pain-free. I won't be back to Lake Joy Dental. I'm not claiming they push unnecessary treatments, but in my experience, the work I received here caused more harm than good. Even with insurance, the out-of-pocket cost was high, and I would rather pay more with my old dentist for excellent work than save a little and deal with long-term discomfort.

I called to schedule a zoom whitening treatment in the office. This is not my normal dentist so…read morethey required a consult visit. I went to my consult everyone was very nice. There was some confusion as far as cost for the consult. I was under the impression I was getting the treatment after my consult and the total cost included my consult. The tech was very very nice and gave me a lot of useful information about the treatment. As well as the Dr. she explained the procedure, expectations and possible "complications" or side effects. I left my appt very informed and feeling very taken care of. Due to the confusion regarding cost I wasn't charged for my consultation. I only paid for my toothpaste that I bought that day. This office is wonderful. If you are looking for a new dentist try this place you won't be disappointed. Not only are they professional but it's an opportunity to support a minority business. Win Win in my opinion!

In April of 2025 I broke one of a three tooth bridge in the front of my mouth.The teck took me and…read moreput me in the chair and said the Dr Lewis would be right in .She attempted to put it back in ,then said it was porcelain and the cement that she had would not hold.It fell out and when she left the room the teck said, I will fix this for you if you go over to Publix and get this kind of Super Glue it wont hurt you .I did and she charged me $4o.00.She called the girl at the desk in to look at it .When . I asked the girl at the desk if I owed anything she said no.The tooth fell out before I got to the car.This was on Friday,on Monday I went to Perry Dental had a partial made and in June I got a bill for $129.00.Today I was turned into collections.I will never pay this bill.I have begged them to take me to court.This place is the cesspool of dentistry in Houston County STAY AWAY

This has been the most pleasant Dentist I've been to. After a long time away they welcomed me back…read morelike I never left. Dr. Braswell's office is truly a great experience and would recommend to anyone seeking proper dental care.

OMGOSH!! Very professional! Super friendly & thorough! Being military you always have to find new…read moredentists, beauticians, etc & it's frustrating, but when you find someone it makes the transition all the easier! I highly recommend Dr. Braswell & staff!