I've been a patient for several years. This clinic makes you feel like FAMILY! It's the happiest…read morework place you'll ever experience! Extremely tight-knit, caring, compassionate staff & dentist! I've had a fear of dentistry since I was a child & for the first time in my life I've been treated with respect & received the most compassionate care I didn't think existed!! I'm incredibly medically complex & this dentist handles me with ease! I will forever be a loyal patient here. I'd be terrified to have to go anywhere else ever again because no one else could possibly compare!

The practice's response has gone from what felt like professional gaslighting to just plain…read moreimmaturity. And on top of the dentist's own actions, the behavior of their staff is honestly mind boggling. Their dental hygienist, Rachel Nicole, left a laughing reaction on my Facebook review discussing concerns about falsified medical records, missing allergy documentation, and serious patient safety issues. What makes this even harder to understand is that she presents herself publicly as someone whose role is "prevention and education," yet she has also made posts that come across as blaming and shaming patients for their struggles. Referring to people's oral health issues as simply "neglect" and suggesting they need to "break generational neglect and trauma" ignores the many real reasons people may struggle with their health, including circumstances outside of their control. To then respond to a patient raising serious concerns with a laughing reaction is incredibly hard to reconcile with the compassion and professionalism expected from a healthcare provider. When a dental practice suddenly receives a wave of five star reviews, disables Facebook reviews, and has staff publicly dismissing patient concerns, it says a lot about the culture of that office. The fish rots from the head down. They can turn off reviews and leave petty emojis, but they cannot erase a permanent public record.

As a mother who neglected her dental care for far longer than I'd like to admit, I recently found…read moremyself in the middle of a dental emergency--and honestly, I was absolutely embarrassed. Reaching out for help felt overwhelming. I found Aspen Dental through my insurance provider, and from the very first phone call, I was met with warmth, compassion, and reassurance. The woman who helped schedule my appointment not only fit me in that very day but gently reminded me that I'm not alone. She shared that many parents, especially mothers, often put their own needs aside for their children--and that Aspen Dental is not here to judge, but to help bring smiles back. I was already starting to feel seen and supported. Shortly after, I received another call from the office I'd be visiting, asking if I could come in even sooner so they could help me right away. Again, I was met with kindness and genuine concern for my well-being. From the moment I walked in the door, I felt like a priority. Every single person I encountered over the course of the past three days was incredibly kind, respectful, and patient. They didn't just care about fixing my teeth--they cared about how I felt, physically and emotionally. I needed some pretty extensive work, and I was ashamed of how bad things had gotten. But at no point did anyone make me feel worse. Instead, they took the time to explain every step of the process, ensured I was comfortable, and always asked if I had questions or needed anything. I've seen some negative reviews, and I simply can't relate to them. My experience has been the exact opposite. I'm walking away not just with a healthier mouth, but with a renewed sense of confidence--and for that, I am so grateful. Aspen Dental didn't just treat my dental issues; they treated me like a person. They made sure I felt informed and in control of my treatment plan, never pushing unnecessary services, but explaining why each step mattered for my long-term health. I never once felt "sold" to--I felt supported. Thank you, Aspen Dental team, for your kindness, professionalism, and for helping me find my smile again. I truly look forward to continuing my care with you.

Called them to get an appointment and made one, then got a text that they cancelled my appointment…read moreand they don't answer the phone, say to leave a message and they will get back to me within one or two day.

If any one is looking for dentist Powers Dental is a very good clinic. I'm having implants The…read moreprocess started with Dr Cole at AMOS Associates in Maxillary surgery Then next door Powers So both clinics have wonderful staff kind courteous knowledgeable Your care is very important to them So! 5 stars D Hiatt

Front staff never bothers to actually answer phone. Always lets it go to voicemail…read more Have desirable hours, but you can't use if nobody answers!

Dr. Johnson has my raving review, here's why:…read more To say I was very apprehensive about having a root canal would be an understatement. It was not a procedure I wanted to "endure". I voiced all of my concerns with Dr. Johnson at my first appointment. Dr. Johnson was very honest, understanding and patient as I interrogated him about success rate, and my concerns. He answered all of my questions and made me feel very comfortable. He explained everything thoroughly. The day of the root canal went splendidly. No pain at all during, or even after! What I appreciated most about this was the customer service he, himself, Dr. Johnson put forth - to follow up with me a day later! I also want to say that my mom recommended him to me, so he comes highly referred and regarded!

I've been coming for years and though I never have any changes to insurances or medical history I…read morehave to fill out basically what feels like a new patient form every time even if 3-6months have passed (or two weeks) The receptionist I saw today (cause they are always changing) is so soft spoken I had to ask her to repeat nearly everything she said multiple times (3+) I had an appt at 3:30, and it's 45 minutes past my appointment time and I'm told it's going to be another 10 minutes (hopefully) for a room to be available. Last time I was seen I had my braces still on and needed a cleaning and they had given away my appointment because they sent a text message to the wrong number and so I never confirmed my appt. They were able to squeeze me in for my cleaning and missed literally everything spot but managed to nick my gums pretty good. I understand braces can be weird to clean around but they took 5 minutes, called it a day and sent me on my way. This is probably the last time I will be seeing this office in particular and I will be finding a different comfort dental or another clinic/practice that values the patients time.

Got a bill for 85.00 yesterday, just got a phone call saying I owe them 85.00 ... WTF, dont I get a…read moreweek to pay it ? ... very unprofessional ... the service itself was good though ...

Go to a Dentist that is individual and not part of a group. These people tell you that you need…read morethings that you don't. Get a second opinion as they can't be trusted. They claimed my son has periodontal disease and wanted $900 on top of insurance for a cleaning. He got a second opinion and they said he was lied to and needed nothing besides a standard cleaning. From their reviews, this seems like a common practice there. Avoid.

The staff and dentist here are all wonderful and kind…read more I first came in for a routine cleaning in September, but I've had awful pain in one of my molars for three years. So bad I haven't been able to chew with my left side since Nov 2019. They did the cold test, referred me for root canal, then I came back for the few visits to get a crown on. The pain is completely gone and for the first time tonight in three years I was able to chew with both sides of my mouth and no pain. Thank you for fixing me!!

I had a great time chatting with Dash; he made the dental visit an absolute pleasure.read more

I chose Alliance Family Dentistry because of the fabulous reviews online. I saw Dr. Royal and his…read morestaff today (7 May 2019) for a routine check-up and cleaning. They did not disappoint. Everyone was very kind and helpful. Carmen did my check-up and cleaning. She made me feel comfortable and was fast, but thorough with the process. I appreciate the information and guidance she provided me. Dr. Royal was just as kind as all of his staff members. It was easy talking to him. Could it be that we were both in the Army and shared the same duty stations years apart? I think so! I like his Preventive Maintenance Checks and Services (PMCS) and Army Physical Fitness Test (APFT) analogy. Want to know what they're about? Make an appointment and find out! :) Dr. Royal explained everything very thoroughly and made sure I understood what was going on. He was patient, soft-spoken, and just easy to talk to. I appreciate the fact that he helped out at the front office training a new employee. You don't see that too often at a regular dental office. I also appreciate that they called in a referral to another office for me. That's what I call excellent customer service! I was very impressed during my first visit to Alliance Family Dentistry and I would recommend this place to anyone! Keep up the SPECTACULAR work, Team AFD: Dr. Royal, Carmen, Celia, Lexia, Nesa, et. al.!

I've been coming here for 10 years. Since before they were Alliance Family Dentistry. I would say…read morethat Alliance Family Dentistry is even better than my prior dentist at this office. Over the years, I have met at least three of the dentists and several hygienists, ALL I've met have been excellent. They are kind friendly people, and they do not use high pressure sales tactics trying to get you to do work you don't need. I don't believe I've ever had a delayed appointment and I've never had a negative experience. Recently, I learned that they are not going to carry my current insurance in the future, but instead of dropping me, they gave me a nine month heads up AND they are continuing the existing coverage for the balance of the year. I looked into going to another dentist once I learned of the insurance change and that experience was a nightmare. I was reminded that not all dentist offices are as well run! They also offer their own insurance plan outside of Delta dental, if needed. Better to stick with an excellent, well run office than switch to an office that has horrific customer service.

Dr. Suter is the best out there!…read more I had gone to several orthodontic locations here in the Springs, and Suter Orthodontics was the place that stood out above all the others. I feel comfortable every time I walk in, as I'm greeted by the lovely Mrs.Elena. The other orthos were either pricier for braces/Invisalign and even said I'd have to get teeth taken out. Ridiculous right! But I'm so glad I went with my gut feeling and began my braces journey with Dr. Suter and his team! I definitely recommend

Dr. Suter retired and the office failed to disclose the information when I booked my appointment…read morewith a deposit for treatment. Although the office staff was nice, the new provider assigned to the office seemed hesitant to confidently give both my daughters a plan with a timeline. One treatment plan ranged in pulling teeth and jaw surgery with a 3 year treatment plan. Again uncertain of any information. After reaching out within 2 weeks of our consultation we were being charged for recording fees when my daughter did not receive braces. Although the staff was very nice, the hesitancy of the provider left me feeling unsettled. I was supposed to receive a reimbursement and no one has responded or given information after being transparent about why we are transferring our services. Get a second opinion, avoid signing anything and do not pay anything.

Had a fantastic first appointment for both of my kiddos with autism and dr settler, assistants and…read morefront desk staff were all great! We were in and out in 30 minutes and they made my kids feel at ease instantly!

Military families, be aware of potential issues with insurance and billing follow-up at this…read moreoffice. My child was seen regularly every six months, and for more than a year, no one informed me that a claim through United Concordia had allegedly not been paid. During multiple visits, checkouts, and appointment scheduling conversations, the outstanding balance was never mentioned. Over a year later, I was finally notified of the issue. By that time, United Concordia was unable to reissue payment because the claim was too old and a new contract period had begun. As a result, I was left responsible for the balance. What is most frustrating is that other visits during the same timeframe were processed and paid without issue. Had the office's billing department identified and communicated the problem in a timely manner, this situation likely could have been resolved directly with the insurance company. I understand that billing issues can happen, but timely communication and proper account management are essential. Unfortunately, the lack of organization and follow-up created an unnecessary financial burden for my family. Broadmoor location