My family has bought 5 cars from Bob's Fine Cars and we aren't done yet. These folks treat you…read moreright without the pressure one might find at other purveyors of transportation in our community. In my experience they offer good quality used cars at fair prices. Their service after purchase is wonderful. As one who has always avoided dealership service centers I am always satisfied with the work of their service department and the reasonable and personal attention I receive from the entire crew.

Always the best customer service from amazing people. I bought my car there in 2016 and it's the…read moreonly place I take it. Service is fast, affordable, honest, reliable and the staff is awesome. -thank you, Althea

Amazing!!! Mike and Jessica were both absolutely amazing!!…read more We were visiting Mendocino from out of town when we had a mishap that lead us to having our Jeep towed to them in Fort Bragg. This occurred on a Saturday and we were stranded with no Uber or public transportation . The only rental car facility was also closed. Mike out of his generous heart went way above and beyond with small town hospitality to help 2 stranded strangers. Without going into details he arranged everything we needed , without even being asked, to get us a way back to our hotel in Mendocino. And we never even purchased a thing from them!! That is how amazing they are!! The next vehicle purchase we make will be from them, even though it is a 4 hour drive for us. It will be well worth it to us to support this great business! Thanks Mike and Jessica! We made it home!

Home of Mikes AutoHOUND. This location has all you need when it comes to your vehicle needs, if you…read moreare looking for a car they can point you in the right direction, if a car rental is what you need Enterprise has a location at this business. Located right off of HWY 1 at Chestnut and Franklin Street intersection.

I am sharing the facts about my experience with this business: I bought this car two days ago. I…read morewas excited about it, at first. There are two open recalls on it. When I looked into the recalls on Kelly Blue Book I found out that one recall is very serious. One recall report from 2023 for my exact year and model, stated that the engine could suddenly seize and catch fire causing an unexpected crash and/ or injury. I was very shocked upon finding out this information about my new car, so I went down to Roy's to inform them. At first, they did not take me seriously and tried to down play the situation. Together we called an Acura dealership down south, who confirmed exactly what I had found on KBB. Roy's knew of the recall, but I was told that because there wasn't a local dealership who could fix it, thet decided not to get it taken care of. They did the their own inspection, regular maintenance and test drives on the car and that's it. BUT, what they didn't know is that the engine needs repairs or even possible replacement! They said because there was no stop sale on it, they thought it was ok to sell. It took me maybe 5 mins to do what they could have done right in the first place. Even though they let me return the car, canceled our contract and gave me a full refund of my down payment, this is a moral issue. They did not do their due diligence in making sure that this vehicle was safe to sell. I have four kids whom I dearly love. At any given time my family and others on the road, could have gotten seriously hurt or killed in a car accident fire, and that is not ok! All because it was inconvenient for Roy's to do their job correctly. This is very disappointing and now makes it hard for me to trust other used car dealerships! DO BETTER ROYS! Update: upon further investigating my situation with Roy's family business, I have discovered that my car actually does have a stop sale on it. Which Roy's was unaware of. I know this because their one claim that they had done nothing wrong because there wasn't a stop sale, which is incorrect, afterall! Obviously they do not do their homework on the used vehicles that they buy to resell to the innocent victims of our community. Please see photos . Please save yourself and your family the headache, hassle, disrespectful treatment and possible life threatening accident, that you can get when you buy a car from Roy's in Humboldt County, CA.

I have now submitted this information to both BBB and the Bureau of Automatic Repair because I'm…read morebeing officially harassed by this company. Be very careful, price gouges. Had vehicle on here for almost 5k over what KBB values it. Make sure to kbb things first, out in the MILEAGE, because that counts a lot towers the value. Look up how many miles the vehicle should last that you want and really think about the life that's left in it. Just tips to be safe when purchasing from anywhere, but esp. here. I notified them of what I found and they know they're gouging. This vehicle on its last legs, already gone past how much it should last, and they're asking that much over KBB value. Beware. Update: they're now also harassing me even though I looked up the KBB value with everything included myself. 01/15/2022 still messaging me. Price gouging and harassment. They haven't left me alone for a month and are sending extremely volatile emails when I've sent them the information I found in a car they're charging 5k more for what Kbb values it as. They sent me a weird document but I did the KBB value itself and the miles at 360k brings the value down significantly. This is his email to me as of this morning- and keep in mind I'm doing a legal name change because of my abuser, not going by an alias/have not reached out to them, etc. for a MONTH........ michaelsmith707@gmail.com wrote: Hey --, (or Victoria) The KBB we sent you literally has the VIN number, exact features, date, and miles on it. If you look at the bottom, you will see the Kelly Blue Book endorsement as well. So implying that the information is "false" is just wrong. All your assumptions based on what you did or didn't see on carfax are ignorant as well because a lot of shops don't even report to Carfax. Information not being on the carfax is not proof that it wasn't performed. If you were civil and just asked for it, we would have happily sent you our extensive shop report. As far as you not understanding the "POINT" of me messaging you back, let me explain. An online shopper made a mistake when estimating a KBB on one of our vehicles. She then took the extra step to erroneously put out a bad review based on this information. If you ever took the time to come down and look at the vehicle or talk to any of our reps in person, instead of just being an online troll, you would have seen how wrong you are about Roy's and our vehicles. Our small business has about 20 employees and every single one of them bust their butts to maintain an excellent reputation and while doing so uses that reputation to feed their families. So when someone makes a mistake and feels the need to slander us based on that mistake, it's worth it to go out of my way to try and correct the error. At this point, based on your initial response, I don't expect you to be reasonable or fix the erroneous review. It's a sad truth that there are people in the world that cannot be reasoned with. I find solace in the fact that Roy's will be fine with or without your review correction. Based on your very toxic response with your review and to my reasonable first message, you aren't a very happy person anyways. The universe seems to always find a way to even things out in this way. Happy New Year Victoria (or --- your cowardly internet troll alias). It comforts me to know that you will get exactly what you deserve from this life.

I visited Strohmeier's Auto Center in Ukiah recently while looking for a vehicle. I was hesitant to…read morego because I can't stand the hard sell that you often get at used car dealers. I was greeted by a young man, Phoenix (I hope I'm spelling his name right) in a very pleasant and non aggressive way. He was very helpful and informative without making me feel pressured at all. I test drove a beautiful car and when we got back to the shop he told me that I could take it to my mechanic while he pulled up the Carfax on it. I was still unsure about the car when I left the dealership, but I was sure about one thing: this is my kind of used car dealer. Helpful, honest, accommodating, and absolutely no pressure. Phoenix even told me a story about Guy (the owner) that made it clear to me that people are more important to him than money. I didn't make the purchase that day, but Phoenix did not pester me with phone calls or emails like a lot of dealers would. He called me one time a couple of weeks later and was again very polite and respectful. I located a car privately, but I have a high regard for the way they do business. Next time I'm in the market for a pre-owned vehicle, I will definitely go here first. I highly recommend them to anyone seeking an honest, no pressure dealership with integrity. Thank you Phoenix!

From the owner: Buy, Sell, Consign and Trade-ins welcomed.read more

I took my car into Leon's because of the good reviews and it being close to my work... I'll be…read morereturning to Leon's due to how amazing their team is in providing customer service! I was hopeful from the reviews but was shocked with how amazing the customer service was. Thomas, Ricky and Kevin all went above and beyond today taking care of my car and answering the 100 questions I tossed at them. Even after I paid and received my keys they took extra time to give me advice on maintenance and provided much needed education. These guys were so awesome and I will be coming here whenever I need any work done on my car!

I was impressed with this business when I first arrived, they did well with the standard…read moremaintenance and they had good customer service. However, when I went in with something less common, they basically either could not do it or did not want to do it. I was smelling gas, and their response was "We could not find anything". I took it to another shop, they dropped the gas tank and found a hole in the tank.

I'm from San Diego but found a great deal at Thurston. Honest, no bs, the made it easy. Would buy…read morefrom them again.

I had an experience with a salesman at Ukiah Dodge Chrysler jeep . Which he knew what kind of car I…read morehad. Got me to come all the way from Santa Rosa. When he knew almost exactly what they were going to offer. Total waste of time Keena Fiola was the salesman. Very depressing Horrible person. Really didn't have that kind of money to waste. My car is very nice. And I was only offered $3250

Fast and reliable service center with a comfortable waiting space. I now take all my vehicles here…read morefor routine maintenance or repairs.

Had such a wonderful experience today purchasing a car. Salesman Austin Navarro knows his stuff, he…read moreis quick and right on top of it. I highly recommend Austin. I will def work with him again

We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

If you are looking for a classic or custom retro mod car, this is the place to start. Really…read morenice folks there, not pushy and welcome people to look around. This place is for automotive sales, not service that I am aware of. Take a look next time you are in Kelseyville.

We stopped in on Memorial Day weekend and they were so welcoming. We had a great time admiring the…read morebeautiful cars and we even met Lady Luck herself!