I have purchased a suit; sports jacket and several shirts from R. Coffee and been very happy with…read morethe quality and the customer service. The staff gives excellent recommendations for the brands they have and of course the style and the fit. When I have a special occasion or need a new piece, they are the first place I visit.

After shopping with Rick for thirty five (35) years, the service that I have received since since…read moreRick and Will are no longer there has been less than satisfactory. I went in last week looking for a shirt for my husband to be told that "True Grit" no longer made this shirt and was directed to another shirt which I bought. I did ask if I could return and was told yes. I later looked up True Grit and found that they indeed still made the shirt and I was able to order which I did. When I went to return the shirt I had purchased, I was told that their system did not allow them to put the amount back on my card and I would have to take a store credit. This is not told to me when I asked is I could return and it is nowhere on the receipt that this is their practice. Now I have $300 on a charge card for a $150 shirt. If this is what there policy is, they need to tell you upfront or at the list print on the receipt. They could have offered a cash return knowing I was upset or at least get a new system that will allow them to credit your credit card.

Couldn't ask for better service. Walked in needed some pants sooner rather than later and Charlie…read morewas able to get me squared away with a great deal and some great pants. Definitely my new go-to in Blacksburg, VA.

Cute little store. I was here a few weeks ago shopping with my niece. The staff was really lively…read moreand helpful. I believe this is maybe an extension of AE stores. I can't be certain. I browsed a bit but nothing stuck out for me. My niece found a few pieces so she was happy. The prices didn't seem that reasonable to me. I guess it doesn't matter it's not your money being used. Smh. These kids..

the manager Jill is INCREDIBLY RUDE. My friend and I were trying to get some underwear and she was…read morefollowing behind us reorganizing the display. She kept mumbling under her breath each time we would mess up the display by grabbing some underwear (which we BOUGHT). As we walked away to check out, she loudly said "they are doing this on purpose." keep in mind, we were simply trying to find and grab our size, barely disturbing the display. The rest of the store employees are WONDERFUL.

Alvin Dennis is a standard small-town high-end store. Serving the formal needs of residents, as…read morewell as the school spirit of both local universities. These stores are a veritable staple in the communities they inhabit. While I do admire them for playing that role, they fail to deliver on the needs of the customer. That is disappointing. Alvin Dennis charges high sticker prices for low quality goods. I have been unhappy with the quality to price ratio of every item I have purchased from the store. In a small community like Lexington, you are often backed into the corner of merchant scarcity. Regardless, I would advise spending your Saturday with a trip to Richmond or Charlottesville. Most of their factory goods wouldn't pass the $25.00 mark in a major metro. The fact that these items often cost $70.00+ is quite disappointing. Finally, they have a strict policy of 'no returns for refund'. It is well documented and posted. I certainly agree that this choice belongs to the merchant. That being said, a high end store will often differentiate itself with great customer service. 'No returns for refund' is a good first step to mediocre customer service and experience. Given their prices, they certainly feel like a high end store. Given their policies, they certainly fail to service their customers in the same manner.

My husband and I came in 7 months before our wedding to get his measurements and rental info. We…read morewere told to pick up the bridal party tuxes ASAP the day before our wedding due to a sale going on; my mom and I opted to pick up his, my dad's, and my brother's 2 days before. The woman at the register told us to let them know first thing the next morning if they didn't fit. We get to the place we're staying at, my husband tries his on... the sleeves look like a kid trying to fit into their old jacket. Keep in mind, THEY personally measured him. No big deal, the woman said to let them know. Right? Wrong. He went the next day with my brother (whose also didn't fit) and was more or less told to suck it and deal with it. If you tell us to let you know if they don't work, but then refuse a solution - you lied. They made a big deal that the seamstress was out of town and nothing could be done. So my mom went in and had to convince them to at least fix my husband's - these are pictures and video we'll have for life and he'd look ridiculous with such a poorly fitting tux jacket. Somehow after this, a seamstress magically was available to fix it. I bet we would have been treated differently if we were locals. Horrible, biased customer service.

I was at Graves Mill Shopping Center wasting time and I came across this fabulous store. I bought a…read morepair of Alpaca socks because my feet hurt from neuropathy. They are absolutely wonderful!! I need to go back and get another pair. They have items for children, t-shirts, jackets, etc. The owners are very pleasant and professional.

From the owner: We specialize in offering all natural fiber clothing: Alpaca, Bamboo, Cotton and Silk. Our alpaca…read moreclothing includes sweaters, jackets, coats, ponchos, ruanas, socks, hats, gloves, scarves, and slippers. We also have stuffed animals with baby alpaca fur, and finger puppets for children. Our cotton clothing includes, tops, cover-ups, dresses, leggings, jeggings, t-shirts, tank tops, and summer hats. And our bamboo clothing includes men's and women's t-shirts, and women's tops, dresses, jackets, cardigans, and socks. We also carry bamboo bedding including: sheets,, pillow cases, mattress toppers, and duvets. We have a variety of jewelry items, rings, bracelets, earrings and necklaces. And we carry purses and totes.l

AMAZING EMPLOYEES I…read morewas visiting spencers earlier this week, and there was a group of college students that came in and causing problems. They began using the s-x toys on each other in store leading to being kicked out. The store employees were wonderful in handling this and making sure that these idiots left other customers alone, and when they began to get physical the employees kept them from doing anything more than yelling. (Mall security kicked them out shortly after). Props to everyone involved, and props for professionalism

This address is for J. Crew's and J. Crew Factory's distribution center that transports and…read moredistributes merchandise. For many years, I have been a customer of J. Crew and J. Crew Factory. A decade ago, I loved their clothing designs, and in recent years, the styles have changed and have not fit my personal tastes so much. I wish that they would bring back their classy, timeless styles from the past. Nonetheless, I still occasionally shop here for clothes. This month, J. Crew Factory had a promotion for an extra discount on sale items. I bought a pair of jeans for only $12 plus $7 for shipping and handling! Three days, later this distribution center mailed my jeans. Two days later, the UPS through the USPS delivered the package to my home. I like the jeans, the price, and the delivery.

J crew has a great facility , the staff and managers are really good there. I look forward to…read morecoming back and checking them out.

Husband and I stopped by this store to find a suit for our wedding and the customer service was…read moreabsolutely horrendous. The older lady was extremely rude and almost seemed as if she was looking down her nose at us. Anytime was asked her a question she rolled her eyes and at one point she walked away shaking her head as if she was making fun of us to the other workers. Don't even get me started on her reactions when asked pricing questions. We felt absolutely humiliated and had to drop everything and leave. If they want to improve I highly suggest taking a look at making changes to the staff. I mean the store is in a mall. She acted as if she was running an expensive boutique in Beverly Hills.... She's in need of a major reality check.

Ethan, whom helped us with our suit fitting, was a phenomenal associate. He knew his stuff very…read morewell and was efficient at getting me fitted for my groomsman suit.

The place is well stocked with size Medium and up size women clothing. It is organized and the…read moreowner is nice and welcoming. The price is great. Enjoy looming thru the store for great finds.

Clothing for women! Of course shoes, bags, dresses and more! Perfect place for Mom to shop!read more