Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!

Amazing service would definitely alway shop here very helpful Sergio also was very helpful…read moreexplaining me what I needed to know

Website to order these vapes is garbage first they took my money then declined my card now won't…read moregive money back not to mention after looking further into other vapes this company is the most expensive. NEVER going back.

Really cool store!, with a lot of great options to choose from when it comes to products…read more 5 ! -Blake

just now New I've…read morebeen coming here for years and never had an issue with vapes but today I went home and after buying 2 vapes and only 1 worked. I called to see what they could do but they said they can't do anything because I walked out of store already. They did ask me to try it before I leave but I've never had issues with vapes ever until now. I spend a lot of money here so I feel that they should do something about it. It's very upsetting because vapes are not cheap and after spending that money and they don't work and the store is not going to do anything about it. If they will not do anything then I'll just take my business elsewhere

Best shop ever. Need more photos…read more Photos and vids will bring more business here Very clean and good pricing

Poor customer service and sold me faulty products that they recommended. They would let me exchange…read moreor return and had horrible attitude.

This is my new go to place in San Antonio to relax & smoke hookah…read more Employees are super fun, they will amaze you with some impressive smoke tricks. Their house flavor strawberry blowjob is one of my Fav. This place also has great selection of juices, flavors and equipment for your Vaping needs. Customer Service is awesome !!! Definitely recommend this place.

Never crowded--chill spot! Great staff, friendly and courteous! Great for small or large groups…read more Many hookah options and flavors.

TL;DR Review - This is a good vape shop with knowledgeable…read moreand friendly employees; the juice and products they sell are high quality and reasonably priced. They had a 1 year birthday bash which was a lot of fun; they really take care of their customers. I recommend this vape shop! The Long Review - My wife is a frequent shopper at The Vapor Room, she bought her vape there to replace her old one. I had not yet replaced mine, so we went Friday night and I described what I wanted out of a vape to the employees. They explained everything to me and allowed me to try out their personal vapes (with a disposable mouthpiece of course) so I could get a feel for the different wattages and voltages and all that other scienc-y stuff. Based on their recommendations, I bought a 30w Eleaf iStick with a Nautilus tank. It is perfect for me, the vape generates a nice cloud without being overwhelming, it is not harsh *AT ALL* (my wife's vape makes me cough something fierce) and the smaller box is perfect and easy to hold on to. I bought SicBoy Sicker than Most juice and as we were cashing out they let us know they were having a 1 year anniversary party the following day with food, drinks, music and raffle prizes. We went back and had a great time! We had several drinks and some plate of bbq (all on the house) and even won something from the raffle! We had been considering just staying in but were glad we went, and the employees were all very nice and thanked us for coming out.

This place is awesome, we are regular customers and I'm surprised I haven't given a review. The…read moreservice here is beyond perfection, the employees know their stuff. They try out most everything that comes in to give first hand reviews, their happy hours and point cards are great ways to showcase their knowledge and give back to the customers. Just made this purchase yesterday, and it's beyond awesome. Was using an aegis, and wanted something to upgrade. The guy that sold me this made a great sale, I had to come in today and tell him just how good of a job he did. If you like vaping and supporting local businesses, come here these people will do you right.

Love this place ! Have been to two locations and both never…read moredisappoint. Staff are very helpful and knowledgeable of their products. You can't go wrong with this establishment! Visited this place again today ! Mark ! Great employee, helped me with some products and gave me info and suggestions. Thank you Mark

Pretty cool smoke shop. After calling around 6 or more smoke shops looking for a specific brand in…read morethe area 2 being other Hazel Sky locations this one had exactly what I needed. They are alright with me. Pretty cool vibe welcoming atmosphere, and Always smiling faces. They also carry exotic pops and juices which is pretty cool.

best smoke shop in the san pedro area hands down! they got every flavor of foger pods along with…read moregeekbars! multiple geek bar device options from the older ones to the newest mate kit and pod ones! lots of inventory to choose from! also cherry on top is the whole crew here is very kind and knowledgeable! 10000/10!

First Joren & Tom are the ABSOLUTE BEST! These guys know their products and offered awesome…read morerecommendations; can't wait to try our treats. Their selection of products was nice, lots to choose from. The prices for their "top tier" products were reasonable, and they had a cool BOGO on snacks. Thanks guys, we'll definitely be back on our next visit to the city!

We've come here several times and always get the basic. Today we tried something new and we were…read moreboth happy! I tried the Triple Chocolate Concrete - chocolate custard, chocolate chips and cookie dough bits. My husband got the Snowmonster Concrete - vanilla custard, chocolate chips and strawberries. They were both scrumptious and we can wait to go back and try some more new items!

This was my first visit, and I had a great experience! The staff was incredibly friendly,…read morewelcoming, and provided excellent customer service. I ordered the caramel iced latte, and it was delicious. My family enjoyed the chocolate ice cream by the quart, a vanilla ice cream cone, and several other menu items. Everything was fresh, and everyone left happy. The atmosphere was relaxing, with plenty of outdoor seating and a nice play area for children, making it a great spot for families to gather and enjoy some time together. Just a heads-up: This is outdoor seating only--there is no indoor seating. I wouldn't mind coming back! Thank you!