While the staff have always been exceptionally helpful, professional and polite I was dismayed when I opened my storage unit and discovered tons of mouse and rat poop all over my boxes and tubs. I had to throw out a lot of my belongings due to the damage caused by the rodents. To make things worse there were dead mice all over and a dead rat. I also found a chunk of rat poison someone had placed in the unit.
When I asked the owner why I was never notified of a rodent problem I was told that they never opened my unit and they never put poison in any units. I was also told that rodents can travel from unit to unit and that "many customers place food in their units" and that the poison was probably carried from another unit to mine.
My husband and I then examined the unit and, sure enough, along the sliding door on each end at the bottom there is a space where rodents can indeed move from one unit to another.
Bottom line is don't use these units if at all possible and, if you do, use only plastic or metal containers that seal and check the unit periodically to make sure a rat hasn't chewed through any containers. Obviously don't put any furniture or items that a rodent can get to and destroy. read more
