Very poor experience from start to finish. We placed an order on 9th March for three catering units that were to be installed for a client on one of their ships. When the units turned up a week later, one of them was not only the wrong size but also arrived damaged. Since then, we've spent the last month trying to get the issue resolved--either by exchanging the unit or receiving a full refund. Unfortunately, customer service has been virtually non-existent: Calls go unanswered Emails are ignored The online chatbot can't even locate the order We've had to chase constantly with no meaningful progress or communication. Mistakes can happen, but the complete lack of aftersales support is unacceptable. What should have been a straightforward fix has turned into a prolonged and frustrating process. Would not recommend. read more

UK's biggest SCAMMER. Nextday Catering Equipment LTD. SCAMMER SCAMMER SCAMMER MINUS -100 stars. The issue that I have experienced was: After payment Company did not sent me any confirmation notifications about payment and order. Plus They don't have the product which I ordered. Impossible to contact by phone or email to ask my payment and product confirmation This meant that After payment Company did not sent me any confirmation notifications about payment and order. Plus They don't have the product which I ordered. Impossible to contact by phone or email to ask my payment and product confirmation I asked refund but I have not received my confirmation about refund. read more

SCAM ALERT. This company knowingly sells products they do not have in stock, takes customers' money, and then holds it without delivering the goods or issuing timely refunds. This is dishonest, deceptive, and completely unacceptable business practice. Save yourself the stress and stay away. Next day catering!!! In your dreams maybe read more

I returned my order and they d even respond or give me a refund, they are awful service, and bad quality as well

Absolute Scam - Avoid at All Costs I placed an order on 28.08.25 for a £2,500 Jura coffee machine. Since then, I've received no updates whatsoever--my online account just shows "payment accepted." I've called countless times with no answer, and sent multiple emails. The only response I ever got was from someone calling themselves "Pamela" (almost certainly a fake name). She promised an update over two weeks ago, and I've heard nothing since. As of today, further calls and emails have been completely ignored. This company will take your money and never deliver your goods. Do not risk it. read more

Ordered a fridge in June it was definitely not next day. Arrived damaged. After sales care is non existent. Nobody ever answers the phone, you can't leave a message. Many emails bounce back or go without reply. I had to go through Trading Standards and my bank to get my refund, which l have only just received. My advice would be stay well away from this company, avoid it like the plague. Try and ring them 02070969516 see for yourself. read more

AVOID THIS BUSINESS - THEY ARE SCAMMERS Another customer to add to the list, small business spent hundreds on stock on a 'Next day delivery' paid extra for the speedy delivery, received nothing. David emailed me about 3 weeks later to say 'Leave it with me, ill make sure its sorted', then he vanished again. Another internet search also just bought up a which investigation that they bought their 5 star google reviews https://www.cateringinsight.com/distributor-suspected-in-whichs-google-review-probe/ read more

Review put on before delivery:13th June 25... Easy to navigate website and cost of the machine is within our budget. Awaiting delivery to confirm the machine is as good as the description. Haha, now amending review dated 3rd July...no delivery of machine, no refund, no communication from this company!!! DO NOT USE at all costs! Now going to claim back our lost costs via my bank. Next Day Catering are scammers!! read more

TERRIBLE COMPANY - BEWARE!! Placed an order yesterday within the timeframe for next day delivery and paid £25 plus VAT extra for next day and it hasn't been delivered. We have tried many many times during the day to contact the company by phone which no one answers and by email where no one has responded. I am not sure if this is a scam company but I would never order from them again. Beware. My order number for verification is 3119386386493. read more

Rated 1 out of 5 stars Avoid this company Again, nothing next day about this company. I can't believe how I've been treated. I'm a small business and £800 is a lot of money to me! Long and short of it .... Ordered a freezer on the 1st of November 2024 asked for it not to be delivered on a Monday got delivered on Monday, the 18th of November 2024 Broken. Sent emails nobody responding to me. I think I sent over 50 emails and two recorded letters. Somebody actually got back to me a fortnight ago and apologise for the inconvenience. It's been 4 months!!! Picked up the freezer via courier that was delivered to them the next day!! So now they have the broken freezer and my money not responding to my emails again!!! and still no refund. I'm losing the will to live. read more

Oh my God, I just fall a victim. Wished i had read this review before ordering from them. Bought goods over £3,000 which never arrived and its been over a month now can't get me refund. Not picking call/ answering email, live chat useless and cant help. It's a scam company read more

Ignorant rude and needs to be shut down asap paid for a new dishwasher 40 days ago and still haven't had a refund despite promises (lies) and absolute crap read more

Ordered stainless steel sink but it arrived after two weeks later. Even wrong product arrived but the company did not want to replace it

I have used this company a number of times with no large issues before.. But, we bought a relatively expensive 3 door fridge from them in July with labour & parts warranty, this has already broken. It happens, i get it.... however the problem is, ive been trying for well over 3 weeks to get Nextday to answer/acknowledge any email, or phone call to trigger the warranty. Without Nextday sending the warranty query to the manufacturer the warranty is completely pointless. If i had known that Nextday would "disappear" then i wouldnt have bought through them. The Nextday answer machines often note that they are full and i get constant bounce backs to their email adresses (not sure if the company are in trouble or they really just dont care Please be very careful about using this company, and dont do it if you care about the warranty. I really wish i had looked at reviews before read more

Absolutely disgusted Been trying to get hold of them since August we are now end of September. Nobody ever answers the call nor they reply to emails. I ordered 1 waffle maker and received it rusty. The second item was an oven and the first time we used it the outer glass just cracked and shattered. Email send without any reply. Numerous Calls made still no answer. Please stay away from this company. read more

AVOID! Told after two and a half weeks of chasing, product is out of stock, do I want something else? Now not processing a refund and talking about restocking fees. AVOID the company and do not use. read more

Do not order from this terrible company. I purchased an oven. The on/off switch failed within 6 weeks. When I contacted them for a replacement switch (4 months ago), they sent me a detailed list of requirements, including the need for a commercial electrical report on the failed component. Everything was completed and returned. Nothing more was heard from them. They generally don't answer the phone, and when they do, they make excuses and state they will look into it; they never phone back. Worst company I have dealt with in thirty years. read more

Dodgy one..the worst catering equipment suppliers ever existed..one's taking your money would be nearly impossible to talk to them anymore..

Do not buy from this company!!!!!!! Item gets delivered damaged and they do not give a shit! Take your money and then ignore all attempts you make to communicate with them. Rogue company!!!!!!! read more

Please avoid this company. I've ordered 2 weeks ago and still waiting for the items. I ordered 6 items but last 2 weeks in different days only received 3 items rest of the items never know when will arrive. In their website they said next working day delivery,which is absolutely lie. read more

Absolutely shocking customer service! I wish I read the reviews before ordering from this supplier. I ordered coffee machine and was fooled by their name and also the fact that they say they would deliver within 3-5 days in their website. I had to wait for 2.5 weeks to get 1 coffee machine to be delivered. Had to email their customer service multiple times and they are unhelpful and didn't do anything to speed up the delivery and incorrectly blamed the courier service (courier service did not get the order and the delay was caused by Nextday Catering and they blamed the courier service). I will never order from this supplier! read more

Same experience as other users. Anything but Next Day and refuses to refund. Very poor service and still waiting for refund for undelivered order - for four months now. I ordered five sample sets of cutlery so we could choose one (thank goodness we did as several we very poor quality). Originally they said returns weren't possible but then said they would accept returns but would deduct 20%. That was four months ago - posted bsck the cutlery, which wasn't cheap to do, and STILL NO REFUND. Also ordered crockery which was delayed for weeks and weeks. Eventually gave up and asked for money back. Also still waiting for that refund, since October. I see many others have the same experience. They are just a bit cheaper than Nisbets - bit Nisbets actually deliver the goods! read more

AVOID AVOID AVOID AT ALL COST!!! This company is an absolute scammer. they will take your money for goods they don't have in stock. Then when you cancel because they taken more than 2 weeks to deliver to you they don't even refund the correct amount of money. I haven't even been give 50% of my money back. Absolute con artisists and fraudsters. Broke their own terms and conditions and UK law. AVOID AVOID AVOID read more

Terrible company. Bought 1 freezer and 2 fridges from them and all have broken down over the past year. Products were under warranty but ive been waiting for 2 weeks for their service engineer!! I have called them at least 20 times and have sent them at least 10 emails but I am getting no response from them. Terrible customer service!! DO NOT BUY ANYTHING FROM THEM!!! read more

Sneaky tactic to get 5 star reviews, asking to leave a review on how easy the order process was with a chance to win your order for free. The only thing this company does well is take your money. Ordered a fridge on 19th Feb. The website said was in stock with 2-3 day delivery. Called them after 5 days to be told they will call me back.. they never did. Called them back and they never answered. My partner persistently called them the following week spending up to an hour at a time recalling immediately after being cut off. Finally spoke to someone and was promised it would be delivered the next day by 6pm. Nothing. Day 11 it unexpectedly finally turned up at 8:20 in a Crowfoots Luton van. Fortunately for myself it wasn't damaged as after reading a lot of other reviews, that's another problem entirely. Not to self.. Always check reviews before online purchasing. read more

If i could give 0 stars I would. Useless customer service. Accounts department don't reply to emails. Joke of a business! We have returned an order we placed on the 14th of November with standard delivery which says 1-3 on the website, and it never arrived so I phoned and cancelled to order, then funnily enough it was being dispatched the next day and turned up 10 days later. It's now 20th of Feb, all my emails chasing a refund and refusing to accept the 25% restocking fee have been completely ignored. We sent this item back to them end of Nov, and it's now 20th of Feb and they still have our money. DO NOT spend your money here under any circumstances. Should be reported as a fraudulent company. read more

Not quite next day catering!!! more next month with ZERO customer service but more than happy to take your money.

we ordered a new oven 2 weeks ago for an event this week, after placing emails and repeated calls we have just been informed the item wont be in the UK until the 27th !! AVOID AT ALL COSTS read more

DO NOT USE THIS COMPANY I bought and paid for a lincat frier on the monday and paid £50 extra for next day delivery it arived Friday the followING week also it was damaged tried to contact them many times but failed to get anywhere with them. Totally lieing scumbags rip off just please Google the company for review's before you order.. the company is run from a room in a house in Scotland no warehouse no stock all goods come direct from there suppliers . Please read reviews or use Nisbet's they with price match any item read more

A very poor company - failed promises, unreachable at times, unwilling managers to speak to you to make a complaint, unable to deliver an item within 16 days, nevermind 2-3, as promised on the website - never using them again! Despite phoning to give explicit instructions as to where our building was, they were unable to find it! Then when I asked for them to ask the delivery driver to call me when they were on their way, or was having difficulty finding the place, no phone call was received. Ultimately, UK Mail (who also has terrible service, as agreed by Lynne from Next Day) who they use as their couriers, returned the item to Next Day after 3 failed attempts to deliver! When speaking to Stephen, a Supervisor, from Next Day who was helpful he arranged for UPS to deliver. Again, I asked if the driver to call of there was any problems and also to hold off delivering the machines until Thursday, as there would definitely be someone in the building. However, just received an email from UPS at 6:52pm tonight (Wednesday) to say package had been refused by recipient and returned to sender! There was no one in at that time and that's why I asked to hold off till Thursday!!! Finally, Stephen said a Manager would call me back on Monday afternoon to speak to me regarding the complaint. It's now 20:08 on Wednesday and have heard nothing...surprise, surprise! I've had to make about a dozen calls to them/UK Mail all of which is premium phone numbers and has cost me yet more money! Please save your time, energy and money and don't buy from this unreliable company! read more

TERRIBLE COMPANY! Our item didn't turn up for almost 2 weeks. We called and eventually got through to someone and was told it would get delivered the following day. When that didn't happen we called again and advised by management "it was lost" (we ordered a BBQ - not entirely sure how this happens). It was then reordered but still without a definitive delivery date/time, and ended up being too late by the time it arrived. We were then issued with a returns fee and a 30% restocking fee! It has been a nightmare from start to finish and shocked how this company is still running. The company is simply a nightmare to deal with, mainly as its almost impossible to get hold of anyone. The online chat does not work, phone calls go unanswered or on hold for over 15mins a time and emails simply get ignored. However, with a vast amount of patience and persistence you will eventually find someone to speak with BUT you will be met with a short, abrupt and basically incorrect answer. DO NOT USE THIS COMPANY. read more

Absolutely useless customer service NO ONE EVER answers the phones. You have to wait at least 20 minutes The other person is correct They promise delivery times and nothing turns up but they have your money No communication Avoid at all costs I spent 1700 with them and am still waiting for commercial freezer to arrive nobody to ask when?? How am i supposed to be at cafe the day it arrives between a window of 8am and 6-30pm when i have no date? beware kerbside delivery access for huge delivery truck I dont know who to complain to Ive waited over 20 minutes on phone on numerous occasions and NOBODY ANSWERS!!!! read more

please please avoid this company... disgusting customer service, honestly the worst company i've ever ever dealt with. they should be absolutely ashamed read more

Ordered a bar bottle fridge with 2-3 days delivery. Received initial invoice via email and no other communication. After 8 days called the company on both numbers 13 times - got through twice. Once put on hold and the line went dead, next time got assured I'd have a call back within the hour. Surprisingly heard nothing. Called the next day, after another 6 phone calls was told my credit card company had declined the transaction - surprised as it's a company credit card with a decent limit. Phoned our bank to be told it had been processed and the money had reached their account 2 days after I placed the order.... Currently waiting for a call back to try and claim a refund, either way I'll be requesting one via my bank on Monday morning. Terrible customer service, staff are rude and put you on hold only to hang up. Will be looking in to who else to complain too (trading standards etc) as they've wasted so much of my time. DON'T RISK YOUR TIME AND MONEY, AVOID AT ALL COSTS. read more

Shockingly bad company. I've been charged for items i have not received. 3 months and waiting and not one response from anybody from the company. Never using this company again. Customer service appalling. Would give it a minus star if i could. read more

I Agree with Charles G. Appalling customer service. Avoid if you want urgent or next day, or even anything within a week. Never received call backs. Continually promised daily that goods will be with me tomorrow. I would rate ZERO if I could. read more

I would give this company zero stars if I could worst service I have ever experienced. I purchased a hand wash basin off this company they happily took my money immediately and I never received it. I tried to contact them via email provided on their website but these guys think its ok to take your money and not provide goods and then when you contact them they totally ignore you. Im looking forward to they reply as they have done on other post on here. I tried contacting them via their Facebook and twitter but the blocked me from posting my concerns on their page and still ignored me they deleted all my comments and posts off their Facebook. So then I started post via a friends account and told them this will carry on until I get my money back only then did David email me telling me to stop posting on thier Facebook page and sent me a screenshot of my refund being processed yesterday. I have all the emails I sent and screenshots of all the comments I posted on their Facebook page which will be posted on twitter if the try and defend their self and try to blame their customers for they poor services. I got a result via Facebook so if you face the same problem then try it out or alternatively contact trading standards, watchdog. If you paid by a visa debit contact your bank with in 120 days and they can recover your money back however this will take some time as the two banks investigate it. read more