I was able to schedule an appt over the phone with a real person, the paperwork was easy 5o fill out on my phone before arriving. The provider Ryan temple is highly recommended in my book along with front & back staff Shelby, Megan and Elizabeth. The manager of this facility has the right staff. If I need urgent care, this is where I will always go. -Aaron Wheeler- read more

This place is a joke. Waited 2 hours then they couldn't give me anything for congestion. They told me to go to the ER but they couldn't do anything for me. read more

Waiting 1.5 hours on a Tuesday afternoon, still haven't been seen. Urgent care my ass

Appointment was scheduled for 3pm. I waited over 2 hours to be seen. They were moving very slow. There was not even a huge crowd of patients. Do NOT come here. This is not urgent care!!! read more

I am here at the urgent care at 3pm 8/26 and the lady at the front told a patient that the visit would cost her $280 and that she would need to go to the ER. She never told her about the option to sign up for the Next Care plan that would make her visit only $110. A second girl came in and she told her the exact same thing. I used to be an employee here and that's the only reason I knew about it. When I came in a few months ago, she didn't offer it to me either, I had to ask. Sitting in the waiting room for a few minutes and she already turned 2 patients away. read more

The receptionist Shelby was welcoming and made our check-in process easy and quick. The wait was not long, Nayeli was quick, very kind and caring in the triage room. The provider Shelby was so sweet and listened to our concerns and she took the time to explain the care we needed. Thank you all for your being there when we needed y'all the most. read more

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My nephew got a fishhook in his hand. The folks there took very good care of us! And for a decent price. Thank you guys! I hope to never be back, but if the need arises, we know where to go! read more

Came in for a Worker's Comp claim for an ankle injury. I was wearing compression socks and my ankle was swollen to the size of a softbal. The doctor didn't bother to even have me take my sock off and look at my ankle. Rolled it around said it wasn't broken only sprained gave me a brace to wear and sent me back to work with no restrictions other than no climbing on ladders. read more

Brought my son in for a finger injury on 5/18/24. Receptionist served us quickly and was polite. However, after waiting for almost 2 hours and seeing no one that had been called, come back out, I asked for a refund. A patient that did come out while we were leaving said the Dr. had been very rude to her. We also learned that the Dr. had been giving an interview and closed up in his office for 30 minutes while the waiting room was full of people. We will never go here again. read more

Trying to fill out paperwork is a very trying to do. And they don't help with it. The receptionist at the desk really are not friendly to you. They are nice but not really friendly. read more

NextCare Urgent Care - The inside of the URGENT CARE. - Urgent Care Near Me - Waco, Texas

I went to this urgent care after an accidental eye injury. I was told that I could not be seen without an appointment. I'm not sure how they expect you to make an appointment for an unexpected injury. There was only one person in the waiting area, so I find it hard to believe that there were so many cases to handle that I couldn't be worked in. I would have been willing to wait, but this wasn't even offered. I ended up going to the urgent care across the street (Ascension Providence Urgent Care). Was seen with no problem and received excellent service. Would highly recommend you go there instead. read more

Do Not Go Here! They turn away people like it's nothing. While waiting I saw 4 different people not including myself turned away after waiting 30+ minutes. They say they take insurance, then after you wait they will try to charge you a flat fee. They also do not keep track of who got signed in first, so you will end up skipped. Receptionist Becky is beyond rude to everyone who comes through the door. read more

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I was told that my bank card was declined, so I paid cash. Come to find out, my bank card was charged the fee and it cleared my bank. I notified them and I still have not been reimbursed my over payment. I need my money! read more

If I could have gone to my primary care physician for a COVID test, I would have. I scheduled online. The appointment was rescheduled for the next day. I show up for my appointment for the next day, I had to wait an hour with a mild fever and a headache for my scheduled appointment at 2:00. I went to the front desk after 24 minutes to remind them of my appointment and they told me it was a busy day, which I can understand with COVID on the rise they have a lot of people showing up for testing but I think some people are using Urgent Care instead of going to their primary care physician or the emergency room. I also believe whoever is their scheduler is overbooking the clinic. The person at the front desk was rude when I went up a second time to express that I had been there an hour and had been sitting there the whole time with 4 little children running, screaming, banging chairs and being unmanaged by their mother who sat the whole time on her phone. This comment was made to the receptionist only to express my urgency to be seen. My head was pounding. An hour of listening to screaming children running amok was trying my patience. Well, this irritated the mother who then tried to start a fight with me. My response was to ask her to get off her phone and manage her children. The receptionist told me to cut it out at which point I reminded her that I had only spoken to the mother about her children when she started yelling at me. I had to tell the nurse who gave me the COVID test that I had another appointment that I was going to be late for if I didn't leave soon. They did not find COVID so they took chest xrays and told me they would call me with results as I had to leave for my other appointment. I missed my other appointment and they didn't call me so I called their main number only to be on hold for a long time. I finally spoke to a person who told me she would call the clinic and ask them to call me and I told her they had already told me they would call and I wanted to speak to them because I was certain they would not call me back, which they did not. I had to go back up to the clinic to get the results of my chest xray and I mentioned to the woman at the front desk, it would be helpful if they put a sign up asking parents to keep their children from running and screaming in the clinic. The receptionist said "NO! We will NOT!" Which didn't make any sense since they had a sign up banning people from using their phones so it wouldn't bother the other patients. I'm sorry but screaming children banging chairs against the wall is a lot more distracting and irritating than someone talking on the phone, especially when you are feeling like crap. I've already put a call in to complaint and no one has returned my phone call. I had absolutely no problem with the doctor or the nurses. The receptionists are rude and whoever schedules their appointments are inept. read more

This place is a joke. We call and someone tells us that we can be seen for $66.00 to walk in the door. You get there and a nasty horrid woman tells you that the price is $305.00 and you can make a payment plan. They certainly don't care about any patients obviously they just want the money or don't want to do their job. NO HEROS WORK HERE!!!!! read more

This place is clean, prompt, and helpful. They are somewhat limited when it comes to what they can see you for, but as long as it's not life threatening, this place has got you. It could be on the pricier side, but the wait has never been long, everyone is friendly, and they get your prescriptions/diagnosis done quickly and accurately. read more

IF YOU HAVE LITTLE ONES, DO NOT GO TO THIS PLACE for "urgent care". It's not urgent, even when scheduled online and filled out the paperwork ONLINE. They tell you they got it and will see you in a moment. Nope! Had my 11 year old test positive for Covid and my 19 month old had a high fever. Covid, flu and strep came back negative according to the NP. She then said it could be RSV and there is nothing for it, since he was under the age of 3. He was biting up and can feel his fever on top of his clothes. ( which I told the NP) she simply continues to say it may be RSV and since he was coughing and wheezing, she was going to send a prescription for a breathing machine. I rush to the pharmacy and NOTHING! They never sent it. I called, the pharmacist called and both times they give the run around. Now I have to take my baby to the ER. Mind you, the NP told me there was nothing to worry about and he was fine, just to give him fever reducer. The whole place from management to staff is a joke, they do not care. THIS IS NOT AN URGENT CARE! Do not go for yourself let alone for your little ones. There was no option for ZERO stars, because that is what they deserve! Never again! read more

I stopped in searching for help with a severe hand injury. They took my temperature and said they could not help me with my injury. They suggested a more professional service like Baylor Medical in Waco. I spent a total of 6 minutes in their facility and still got billed $125.00 to be assured my temp was 96.7. Avoid these clowns like the Virus! read more

I called and was put on hold for more than 30 minutes. When I arrived at 6:30 the receptionist was rude and unprofessional, dismissive, and needs a new job. I was told they were closed and not taking anymore patients even though they didn't close for 30 minutes. I'm infuriated and never recommend this place if you want to be treated with respect and concern. read more

this is absolutely the worst place to EVER go to. Monday I called in and they said that they do walk ins when I get there they stated 2-3 hours and appointments only. Today I booked an appointment for my 5 month old granddaughter and I arrived just for them to say they don't take babies under 6 months. WOW I would rather die than have to go to that place! -Lakeythia R Gates read more

I have been coming here for a little over a year now and have always been in and out quickly. We'll today I am not having the same service. I came in today with chest pains and I've been sitting in the waiting room for a good 45 minutes. People that came in after me have already been called back. I am not happy with them today read more

My daughter arrived at this clinic with her daughter, who is three. The child was diagnosed with R.S.V, an often deadly disease that is highly contagious. The clinic did not send her to a hospital, no respiratory treatments, but "sent some prescriptions to the pharmacy. Except the prescriptions never arrived. I am quite livid over this negligence and it is my goal to have this place shut down! read more

Horrible service, I went in with an injured knee and ankle, the dr. Examined my ankle and knee and said I needed x rays done he sent me to Providence hospital for that and told me to come back the next day, because they close at 8pm. I got the x rays done and came back to urgent care for results and treatment,the people there working had no idea who I was and that the Dr. I saw was not working that day,so I paid for office visit and x rays and was never treated for injuries, they said they would call me and never did. Very in professional. read more

Place was clean, the people were nice and service was quick. I broke my ankle and in 30 minutes filled out all paperwork, was seen by doctor, took X-rays, was diagnosed, fitted for crutches and boot and out the door. The 3 ladies there were as nice as could be and doctor was friendly. There was an atmosphere that was not an up tight doctors office but comfortable relaxed place. Hopefully never have to go there again but if needed would choose them again. read more

Central Texas Urgent Care staff were friendly, compassionate, and thorough. Michael Nye and Andi Everett were wonderful care providers. Thank you! read more

RUN!!!!! If you are trying to get a DOT physical go someplace else they were trying to give me a 6 mo card just because I take high blood pressure medication. My blood pressure was normal on the day of the physical after showing them the law I got a 1 year. Only reason I gave 2 stars is the staff was very friendly the nurse sat down and explained what was going on. The lady at the desk was very friendly. I might go there if I was sick but will NEVER return for a DOT physical. read more

I could not have received any more prompt, attentive or extensive care at any hospital ER! The office and medical staff were friendly and efficient and the care I received was excellent! read more

I had to stop here on my way to Austin with an ear infection. I was impressed from start to finish. Great online check in, friendly staff and a PA that understood my sense of urgency to get back on the road. Best place I hope to never need again! I wasn't there more than 15 minutes total. Great work, y'all. read more

I was miss diagnosed three times and was over charged for service and still ended up in the hospital with something that should have been treated the first time. The employees are rude and the doctors are incompetent. Worst urgent care facility I've ever been to. read more

saturday visit to central texas urgent care bad. had sore throat, just looked at it and said strep, no testing at all. had to see my primary physician on monday since it was getting worse. over charged me by $130. over a month later still trying to get my refund. can't even get them to answer their phone they just hang up on you read more

Was quoted one price then charged 4x that amount after services were performed. Radiologist was extremely unprofessional.