Great customer service. Quick and timely service. Great explanation and quick airport pick up.

Lack of transparency in the rental process. Limited hours of operation, no after hours key drop option. EZ Pass can not be disabled or bypassed. $13 'Expedia booking fee' added to reservation automatically that is waived if you ask about it. read more

If I could give zero stars, I would. This place is a total fly by night rental place. We booked through Expedia and no specific time was set, only the day. When we got here, they said that our reservation was for 2 pm and tried to upsell us to over twice as much. They did the same thing to two other people here. I would never come here again. Plus, it was off airport and we had to wait about half an hour for the shuttle to take us here, which was a long drive. I feel sorry for the girls who work here. read more

only gets a one bc car was decent. Rented through Booking.com which iv used for hotels. I will never use again for car rentals. Nextcar is a SCAM!!! I had a decent reservation but when I'm told I have HAVE! to pay for there insurance bc they won't take mine which is good full coverage that has told me they will cover everything I got triggered. at 12:30 in the morning after being there over an hour and half tired I've never had the worst experience at a rental agency. I usua use Enterpise, or budget even Hertz and never a concern. this is wha I get for trying to save money it cost me more$$, more stress, a headache at the beginning of my trip Lesson learned I don't recommend read more

If I can leave no stars I would. This business is just out to take your money, LITERALLY . I paid to Reserve a car for my son in law to pickup after the airport. The worker gave so much trouble regarding the insurance card that didn't have name on it , we gave policy number for him to run so he can see the policy holders . He wouldn't even bother to look it up, then said we're better off getting a Uber or lift. Also when they took my deposit money I was quoted about $50 a day for a rental, once we showed up they wanted $400 to have the rental.They kept my money for the reserved car that I didn't receive . If they really rely on other info to get the rental they should make this clear while they are taking your money in the first place, as well as correctly pricing their vehicles to customers instead of giving false information.I guess they need the money more than I do. This business is out for the money without giving any proper business or for me any business at all. Misleading Company!!!! read more

Do not use next rental car company. Over an hour wait for the shuttle at the airport. Shuttle van, not clearly marked. Shutter van had markings for five other companies. Over a two hour evolution at the car office next requested a great deal of information above what was requested when the reservation was made consuming a great deal of time. Required a $500 deposit not mentioned at the time of reservation. By all indications next is not a reputable company. Terrible experience. read more

Service was so incredibly slow despite there not being many people there. This rental place was unfortunately booked for me by my employer for a work trip. There were so many additional fees and charges and took us over an hour and a half to even get they keys to the rental car. We did NOT get a full sized SUV like we had booked. Once we got the car. The parking lot was so full of other rentals it took so long to even get out of the parking lot. This is an absolute nightmare of a company and made travel exponentially harder. Pay more and go somewhere else. It would be worth it. read more

This is the greater bait and switch scam I have ever seen. The don't tell u the prices or the insurance requirements up from after about seven or 8 clicks into their website you find their requirements. They don't accept American Express anything they don't accept passport insurance you have to have a certain insurance company and comp and collision or may more than the total price of the rental will never rent from this place again. read more

ZERO STARS. NEGATIVE!! Read all of the negative reviews... and heed them. They are ALL LEGIT. Priceline listed a Nissan Sentra for $8 a day. Rental for 5 days was $463.45 on my bill!!! I have stellar insurance with Liberty Mutual, one that they accept... never an accident, and much more insurance than I need, and they still told me they would not rent to me. I bitched. I was standing at the counter at midnight, 4 hours late, after a hellacious delayed and diverted flight with an insane level of turbulence. So they finally rented, but then They charged all of these fees that I was told nothing about! Then they give you the paperwork with the fees hidden. I've got this car for another 2 days.... we'll see what happens when I return it. I think there needs to be a CLASS ACTION SUIT AGAINST NEXTCAR. read more

Its a shame I cant give 0 stars. If a car rental place is hot garbage, its this one. Absolutely terrible exerience. Steer clear and read up on reviews before renting a car in Orlando. read more

Terrible experience. the shuttle took 45 minutes to arrive. In all it took an hour and a half to get in my rental car and be on my way. I travel for work all of the time. I've never been asked to show every insurance document because I declined coverage. I've used Next Car in different cities as well. the vehicles are sub par. I would never use them again. read more

Don't rent here. They try and take every last dollar from you. There's a $20.00 a day fee to use a debit card, They don't tell you to bring your insurance information and then make you provide it if you don't want to purchase insurance from them. Their staff was rude, and the shuttle was few and far between. When we finally got everything sorted out they kept causing issues and we ended up canceling our reservation. Paul is a horrible to deal with, and the other group that was renting at the same time as us canceled their reservation as well. If the owner of this business would like to get a hold of me to resolve and of these issues it would be much appreciated. I would recommend walking before renting from this place. read more

NextCar - Bugs. Blood, and poor service - Truck Rental Near Me - Orlando, Florida

Just don't! The discount isn't worth it! One person working at counter! When I called the number it went to voice mail and the mailbox was full. It took for ever to get a shuttle from airport it's an offsite lot not good customer service at all! Pay a little more and go with reputable!! And you have to pay 13.99 to rent a sun pass per day and if you decline and accidentally use it, it becomes $15.99 per day plus tolls! You almost have to use it.. as soon as we pullled out and got on freeway to resort it was a toll road! Shady and slow read more

Laura was wonderful and very nice she help me a lot with my reservation, she made everything easy and comfortable, thank you so much

BEWARE: This company is a shell company for "One Switch" rental car. See their Yelp reviews at https://www.yelp.com/biz/one-switch-rent-a-car-miami-3 I had to work with my credit card company, lawyers and CarRentals.com (the company that arranged the pre-paid rental) to get my money back from their illegal cash grab for "insurance" charges, which I should NOT have been charged for in the first place. I am doing my best to get these places shut down, or at least removed from third-party "wholesaleer sites" like priceline, carrentals, rentalcars, kayak and others because they are committing fraud and ripping off consumers. I spoke with a lawyer about filing a lawsuit, perhaps a class action lawsuit against them, but the fact is, they will just open another LLC corporation and carry on... the Attorney General of Florida does not care, as I am not a resident of Florida. BUYER BEWARE: One Switch/NextCar (and who knows how many fly-by-night operations such as this exist!) Before you commit to a rental: STOP and look at Yelp reviews! read more

I have the fraud department from Mastercard investigating this company!!! I had to cancel my other reservation because my flight was getting in too late and I rebooked with Nextcar. We followed the instructions that was entered to me by text to bring "ANY" insurance that proved coverage. I actually had my insurance company send me updated proof specific to the rental plus I have insurance on my Mastercard. When we arrived at the Orlando Airport we waited an hour even though they said 20 minutes. We arrived to find 4 customers a head of us. The 1st fellow was an hour late and they said they gave away his car. He tried to explain to them that the Plane was late and not his fault. They told him that they don't work with the airlines even though they take your flight info when you book!! Poor guy argued for an hour. After watching 3 other people go through similar experiences then came my turn. It was now 3 in the morning and after hearing all this crap I showed them the text they send me and that I have been renting cars in Orlando for 12 years and my insurance has always been accepted. They argues back as per all other reviews hear that I needed the extra insurance (amd btw they trick you because no where do they mention this on their booing polices) as they do what ever they can to get every single cent out of you. They also don't care and will throw you out for trying to prove your point. They did not care that it was 3am amd we had no ride. I was so upset that I told them I was going to call the police. I decided to leave and luckily saw the nice shuttle man who took us back to the airport. I met another lady with a child who had tire issues with her rental there and it was a safety issue. They made her pay amd fix it herself and she had no choice. This is crazy! I gave her my contact information and told her to report to Mastercard too. This company needs to be shut down! It is a SCAM. How can so many reviews say the same thing iver and over and they still stay in business. It doesn't make sense!!!! Poor people waiting to start their holidays and have to go through this with tired kids with them....JUST AWEFUL AND SHOCKING. BTW this is not the norm at other rental car places in Orlando. This is just one bad seed that I have ever come across here. Anyone that has had this experience we must go after them also so that they get taken care of by all the different charge card companies. You work hard for your vacation and this is no way to start a holiday. THEY DON'T CARE ONE BIT AMD JUST WANT TO SCAM YOU OUT OF YOUR MONEY BEFORE YOUR HOLIDAY STARTS. I was a big thorn in their side because they knew I was fighting back and that is why they wanted to get rid of me. Sorry for the few type O's because it doesn't let me go back to correct spelling here for some reason. ZERO STARS FOR THIS COMPANY!! One more thing when I did end up at another car rental place the fellow said that they get people all the time coming from there for all the same reason you read in these negative reviews here and that the police go often to Nextcar on McCoy Road in Orlando. We all also need to report to the Florida State about their fraudulent and unsavory business tactics. read more

Worst car rental experience I've ever had. The shuttle didn't show up at B11. Waited 30 minutes on hold and were told to go to Terminal A instead. Waited forever in line in a scary part of town. They don't take American Express or Apple Card which is a Mastercard. You're required to show your insurance policy declaration page (who travels with that?). Pay more for on airport, reputable companies like Budget or Avis read more

Terrible, added over $250 in fees, made me get insurance even though I got my own through hopper. Takes 100 pictures to try and nickel and dime you. Requires $250 deposite they try not to give back. Just rent from a well known place. It may say more but with the fees it will be the same and scam less. read more

Would give 0 if I could. Renting a car from them requires a ton of hidden charges. My family and I arrived 6 hours late due to our flight. They took advantage of my parents' English deficiencies. We ended up paying an extra $800 more than the initial $250 for the reservation. Paid more than $1000 for a car we didn't want... This place is terrible and they scam literally EVERY family coming through. Their customer service is god awful and all they do is give you attitude with ZERO compensation for things out of your control. Save yourself time and go to Enterprise or a rental car service near the airport instead. The car we received had some deficiencies, too: the right seat in the middle row of our minivan would always get stuck and wouldn't scoot back completely after reclining it. The left door for the passengers in the back would always get jammed if the driver's door wasn't opened. The car smelled of charred cigarettes and wasn't completely clean. Totally worth the extra $800 we had to pay... TLDR: lots of hidden charges (paid over $1000 total), terrible customer service, car wasn't completely clean & had deficiencies. Never use this service. read more

Waited over an hour for shuttle to pick us up at terminal. Made three calls to customer service and each time they lied to us and said the shuttle was a few minutes away. When the shuttle finally showed up they only had space for 6 people and there were at least 20 people waiting. Then when you finally get to the counter they have the nerve to give you attitude. read more

I prepaid for my rental a week in advance but had to pay $71 at the desk. I arrive at the front desk when they informed me I owe an additional $320 plus $250 deposit after my initial payment I prepaid. The front desk ppl were not professional at all, didn't have any courtesy for anyone or their needs. I was forced to buy their toll package for $100, if I opted out they will charge me $25 for EVERY toll I pad even if I paid them myself or got a sun pass. The car had damage, and was dirty on the inside, I had to take pics and videos of the whole car as we all should but this car was absolutely ridiculous. I watched a customer drop the car off, their valet guy put a floor mat in, then give the keys to the next customer not cleaning the car at all. I will NEVER rent from this place again and I DO NOT recommend this place. read more

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What a terrible experience. I wish I had looked up the reviews prior, I could have saved myself such upset. A ton of extra charges, spiders living in the vehicle, RUDE customer service reps. Don't get your rental from here. But I will day I did learn my lesson, always check reviews. read more

Worst car rental company ever. If i could give a zero, I would. For starters, 5 of us waited for 2 HOURS for a shuttle from the Orlando Airport. Then they called us liars. As we finally arrived at the agency, two groups were leaving to rent elsewhere and warned us..... alas, I didn't listen. Another hour later, l left and took an Uber to a nearby rental agency. They wanted to charge me an extra $460 on an $80 dollar car rental. Then they just canceled my reservation. You could tell that even some of the employees were embarrassed and felt bad working there. Dishonest unethical and just the worst! Rent from anywhere but here. read more

Been waiting for the shuttle and now I'm waiting for over an hour plus at the office! Not good.

This was the worst experience ever. We rented through Expedia and thought we got a great price. Well I was wrong. They charge you for things you didn't expected upon booking. The wait for the shuttle and then for your car is very long. So factor in at least 2 hours to get your car and that's after you get there by the shuttle. I rent cars often and this has been the worst experience. read more

Crap service! Renter beware. I would strongly suggest finding another service. Before you accept any bud on Expedia make sure it is not this rental company read more

ZERO STAR RATING!!!!! Only gave 1 star because its the minimum allowed to post reveiw. DO NOT RENT FROM THIS COMPANY. THEY WILL SCAM YOU ONCE YOU GET TO THE RENTAL DESK AT PICKUP LOCATION! They would not accept my personal insurance carrier. They have a specific list of Insurance companies that they will accept. Charged me $ 181.00 extra to waive their insurance coverage . Used my own EZ Pass in car and still charged for tolls at their $ 14 per day rate after my trip. You need to self inspect the rental car with no help from staff that does not speak english. Rented mid size SUV and wound up with a Hyundi clown car. Returned car a day early and rented a mid size from a reputable rental company so we would have room for 4 with luggage to return to airport next day. Pissed off CUSTOMER!!!!!!!!!!!!!!!!!!!! read more

I rarely leave negative reviews because I deal with Karens on a daily basis, but this place is the WORST rental car place EVER! Negative ten thousand stars. Waited in line for 2 hours then they said my reservation is cancelled because my reservation was two hours ago. AVOID at all costs. Definitely sticking to the more mainstream budget rental brands next time. The front desk dude in the glasses on 11/4/23 @ 12:55am said there was nothing he could do and didn't even offer any solutions like helping with a shuttle to go back to the airport for a different rental car company. TRASH. read more

WARNING! They have the WORST customer service ever! First of all be ready to wait 30-50 Minutes for a Pickup at MCO airport. We waited 45 minutes and had to call twice for the shuttle! completely unacceptable specially when they promote 15-20 minutes wait on their answering messages. Second of all, if you arrive delayed from your original Reservation Time, they will absolutely cancel your whole reservation. They canceled my reservation and didn't want to honor the rate I had originally booked and PAID! YES PAID!!!!! So they canceled a paid reservation and didn't want to give us the car or our money back! They claimed that they don't take AMEX even though they definitely charged my card online upon booking! Last but not least, they have the audacity to tell me that all they can do for me is make me a NEW reservation at the current rate (triple the amount we had)! Mind you this is new year's eve holiday and every car rental is sold out! We weren't even the only family struggling with their horrible service. There was another family that had to uber out of there just like us. NEVER recommending or booking with them again! PS: Don't say we never warned you read more

The process to pick-up the car needs improving. Once we arrived, I called the customer service number to request a shuttle. I was assured that the shuttle would be there in 10-15 minutes. We waited for 40+ minutes (in the middle of the night) and ended up taking an Uber to the off-campus rental car location. The person at the front desk then essentially told me that I was duped into buying rental car insurance when I booked the car; I could have just used my own car insurance. The car ran well enough and the interior was very clean. Unfortunately the rental pick-up experience left such a sour taste. read more

Rented a car for the first time from this place and it's the worst experience my husband and I had ever experienced!! We got picked up from the airport via their shuttle to the car rental place (10-15 minutes) so by the time my husband was in line to check in (1 hour) and then waited to get the car (about 50 minutes) it was a total of almost 2 hours wait time! Not to mention we had to walk around the whole car to inspect for scratches and dents and the girl working there taking a picture of the vehicle inspection checkout form before getting the car key so that took another 5-10 minutes longer. We've never had to wait this long EVER just to rent a car! We were just in Orlando a week ago and rented a car from Advantage Rent a Car and only took us about 30-35 minutes from start to finish and didn't have to do a vehicle inspection whatsoever. Advantage car rental place was nicer and cleaner and didn't smell like weed outside the building like this place did! Also, we paid $5 per day (not including taxes/fees) for Advantage at the time and paid $25 per day at Nextcar (a few days before Christmas). Overall, the whole experience at this place is terrible! read more

If I could give them negative numbers I would. Be forewarned they are off the airport grounds and they are rip off artists. They want you to pay extra for everything. Extra insurance because you don't bring proof of insurance but they don't tell you ahead of time you need to provide. Tell you they don't have the car you already paid to rent so you have to pay more. Everything. Rip off and scammers. DONT RENT from these ........! read more

Terrible!!!! So many hidden fees and a $250 deposit which wasn't disclosed upon booking... and if you use a debit card for that deposit they charge you a fee. If you don't use their insurance you need a declaration of insurance from your insurance company emailed to them. They also want to charge you toll road fees. $15 a day. The credit card we wanted to use was in my name not hubby's so they had to add me as an additional driver and that was an extra $10 a day. NONE of this was revealed until we get here for our car and were blindsided. The staff was nice but their policies are RIDICULOUS. If we hadn't been traveling all day and arrived to get the car with 3 hungry kids we would not have rented from here. But after we waited for a shuttle to the rental car place we felt stuck and had no choice. This is definitely a scam!!!! read more

terrible experience with next car. I got there at my designated pickup time and called for a shuttle. they said they would be there in 5-10 minutes. They didn't show up for 40 minute. When I mentioned this at the desk, they said that that was their normal wait time and was to be expected. so the pickup time is useless. Plus they throw in a bunch of random fees once they know they have you. read more

Horrible place! Totally scam! Expedia should cancel the business with them. They really overcharge you. Don't book any rental car there.

BEWARE!! RED FLAGS!! SCAM OPERATION!! We had to wait at the airport for over an hour for a pickup to the rental lot as apparently they wait until they have at least 10 customers lined up and then they send out the van to save on gas. Then they make you wait at least 25 minutes at the counter to check in as there are only 3 booths with their employees more busy chatting within themselves rather than helping customers. Lastly they scam you on the administrative fees of $14.99 per day plus the tolls even though you have your own transponder pass and they happily tell you to go ahead and use your pass and you will not be charged a penny until a week later after you have returned the car, you get a charge on your credit card for $150 like I did and then if you contact them, they will do a runaround and talk to you about everything under the sun except for the $150 charge. When I complained they said I had paid with Pesos from a Mexican bank without even bothering to check my drivers license which clearly showed that I was an US citizen from IL They are very discriminatory, racist and try to profile you as per their limited thinking. They even had the audacity to promise me a refund then turned around the next day and deny the whole thing. I am filing complaints with The Better Business Bureau, The Federal Trade Commission, The Florida State Attorney and also sending a copy of all this to the Governor of Florida Ron DeSantis to let him know how tourists to his Sunshine State are being ripped off and scammed and this is what is considered as fraudulent advertising, backroom charges, scamming of innocent tourists, being discriminated against and lastly being profiled by their staff who are so lazy and incompetent that they don't even bother to open the file before answering a complaint and just go ahead issue a verdict that the customer was from Mexico, paid in Pesos etc. etc. Horrible and awful service and they lure you in with their cheap prices and then you find out their cheap tactics and even cheaper employees. Please stay away from this scamming operation unless you want to get caught up in their spider web. Date of experience: March 02, 2024 read more

if I could do no stars I would Horrible car rental place. stay away this is all the complaints from people in front of me in line They require a 2500 deposit you book online for an SUV and they say they only have a small economy car. no refund for differenice someone said their credit card covered them on insurance. they said they didn't care and charged them 400 for insurance by the time we got up to the counter they said we. we're late and have our car away and said NO refunds this place is a total rip off stay away!! read more

UPDATE: After over a month since the rental I checked my bank account again and NextCar STILL had not refunded my $150 security deposit. There is no way to contact them via phone to discuss this (of course) but they do provide an email address. After an email to them I received a response a day later telling me they were sorry for the delay and I could expect the refund to post to my account within 2 days. I have no doubt I would have never received the money back if I didn't keep checking to make sure it was in my account. Think about it, if people never check their account they get to keep all of that money, there's no doubt in my mind that this is how they operate. Moral of this story.....Stay away from this company, do not rent from them! https://www.bbb.org/us/fl/orlando/profile/auto-renting-and-leasing/nextcar-0733-90575746 read more

NextCar - Their waiver form - Truck Rental Near Me - Orlando, Florida

3 hours waiting for car. Each step is 5x longer than it needs to be. Pay extra to get car from airport.

Can I give 0 Stars?!?!? This place was absolutely terrible!!! 2 ladies at the front desk....1 of which decided to do random things instead of helping the customers in line. The other, while professional, kept sighing and rolling her eyes at me because I was extremely frustrated by ALL of the hidden fees and BS that they put me thru. I booked thru Expedia....a third party app which I have used many times before and NEVER had issues with.....between the $216 for insurance they were trying to charge me extra even tho my car insurance covers me in ANY rental I drive...they tried telling me the deposit would be anywhere between $250 (only if I used their insurance) or up to $2,000 if I didn't. So my $150 for the week car rental went up to between $500-$2500!!!!! HELL NO! NEEDLESS TO SAY I CANCELLED AND WALKED TF OUT! TERRIBLE SERVICE, TERRIBLE PRICING AND THE CARS DIDNT EVEN LOOK THAT GREAT! Neither lady tried to be reasonable, explain things or get the manager that I asked for. They just gave attitude and sighed.....in the hour and a half we were there....7 other people either renting or trying to rent walked out and cancelled and/or warned me about this SHEISTY car rental place!!! read more

NextCar - Truck Rental Near Me - Orlando, Florida

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