HORRIBLE DONT EVEN THINK ABOUT COMING! It seems nice at first with the cheep prices and little corner shop, but all it is a scam. We got off the shuttle and got our luggage and found out this business is spilt into 2. I guess isn't much of a red flag but just wait. We walk in and the wait is short and we start to check in. This lady is not in a good mood. I start to question why we were paying for already payed insurance and she gets irritated. It's one thing to scam but why be rude. Anyway to save you the hour we spent getting a damn car we walked out paying 750. It was for a gray Nissan with blood stains. read more

This rental company is a joke! I had reserved a car for $32 a day for 2 days. I was late cause flight was delayed and when I got to the counter the woman who decided to get up to do her job asked to help me. I showed her my info and she said oh I'm sorry we no longer have your vehicle. We only have a van and that's going to be $275. I asked to give any vehicle for the $32 a day. She said she can't do that! 2 customers behind me even said that's not right and they shouldn't do that to me... I asked to speak to the manager and she directed me to Paul. He said I was late and gave my car away. He said that was not a reservation to hold the car that was for insurance. That was total BS. I was also annoyed cause we were waiting 25-30 mins for the shuttle to pick us up. Anyway I walked away without renting from them. I walked across a few blocks to Action Rental and Sandy got me a car for 2 days. $211 still cheaper than $275 but were completely professional.. I can't stand this ghetto looking rental shop! Now I know why they call it Next car because they give your shot away and try to get you to pay more for the Next Car! Scumbags! read more

NextCar - Unprofessional Paul - Truck Rental Near Me - Orlando, Florida

***SCAM ALERT*** Is it possible to give someone ZERO stars? Or possibly a negative amount of stars? Because that is exactly what this company and these people deserve. This business is an utter scam. Mileage is NOT unlimited, even though it says so on the reservation. I had to pay $20/day, even though the reservation (attached) clearly states unlimited mileage. If you want to spend hours of your vacation in a disgusting rental car facility, then this is the place for you. They are understaffed, and their staff is rude. I suppose I would be, too, if I had to work here. The car I finally got smelled like smoke! It was NOT a new car, and the smell was unbearable. There was no apology, and I am fighting for a refund. It is a total nightmare. Do not subject yourself to their awful company and the disgraceful people that work there. read more

NextCar - Truck Rental Near Me - Orlando, Florida

I don't know where to even begin with this company. I booked off Expedia as I have in the past with other rental companies. Shuttle Service: we followed the directions outlined in our booking confirmation. When I called the phone number provided, I was told there was a 42 minute wait. That was after waiting 30 minutes with other people who had called before me. The ride Itself was fine. The property. This looked liked some kind of mafia operation. The shuttles couldn't even properly pull into the parking lot and had to back out. Cars were crammed everywhere and was not organized. This proved to be true after we got through the check in process. The checkin was nothing but painful. I brought a copy of my insurance card and they wanted to see the actual policy. I booked my trip on Expedia and was told that the only other fees would be $54 to cover the remaining balance. Nope, $700 later I was able to leave. I had to put down a surprise $500 deposit and then another $150 because they included additional taxes and I had to pay a $75 fee because I had to use by debit card for surprise $500 deposit. Then they wanted to charge me 12.99 day to I'm use their sunpass/ezpass. After almost 45 minutes, I finally got the payment and insurance squared away. I guess it could have been worse. The poor guy next to me was trying to figure out how he was going to come up with a $900 deposit because they weren't familiar with his insurance provider and acted like offering him a $900 deposit was a steal. Getting the car....this process was excruciating. At other places, once I signed the paperwork and paid getting the car was easy. Not the case at this establishment. We waited and waited, and waited. It wasn't clear where we were supposed to be waiting for the car but after 30 minutes the car appeared. When the "runner" pulled the car up, he disappeared for another 15 minutes as we were inspecting it for damage. There was damaged to the car but at this point I didn't care. I just wanted to get to my hotel. There was another couple who were waiting for 3 hours to get their car. They were still there when we left. My advice, don't use this company! This place should be on 1 Star Reviews. Terrible, don't go here at all unless you want to hand all your money over to them. read more

Lack of transparency in the rental process. Limited hours of operation, no after hours key drop option. EZ Pass can not be disabled or bypassed. $13 'Expedia booking fee' added to reservation automatically that is waived if you ask about it. read more

In spite of my experience, I'll start with the positive. The older Latino gentleman who drives the airport shuttle was great. He was friendly and efficient! Once we arrived to rental location the customer service from the other staff left much to be desired. They were painfully slow with a long line. I had already booked through a travel website online, but in the store they added so many extra fees the price doubled! I had my own insurance, but they added toll fees, an additional deposit and charges for using my debit card instead of a credit card. They said the deposit would be returned when I brought the car back, but I had to call and send an email before I got the money back. It was my fault that it was 2 weeks later, I kept waiting and expecting them to give it back because it's their policy. Looks like they were going to wait it out until I forgot. read more

This has been one of the worst experiences. I booked and paid for a jeep patriot to hold 5 passengers and luggage. I showed up to pick up car and was told they don't have it because of spring break busy and they can give me a Nissan Sentra. I took it because I was stranded. There was no price adjustment Also you can't use your own iPass you have to use theirs or avoid toll roads After the 3 day of the 10 day rental the car stopped accelerating anything over 15 mph. I spend 2 hours trying to get someone on the phone and also email with no response They tell me I'm responsible for the towing it back to them for them to see what is wrong. We were over an hour away stranded since they would not bring us a car. I asked tor direct number and Gabriel gave me one and when I called it says mailbox full. I had the option to send a text which I did but have not heard from them. They have the car back and I have no replacement and no resolution. I had to go to airport and pay for a new rental with a different company. Do NOT go here. Even if it looks like a good price it is not and a huge headache. I will never do this again. I even downloaded their app thinking I could get in touch with someone and even with my info it says I don't have any existing rentals. Save yourself the huge hassle and go elsewhere. Also they list it as in terminals. It is not. It took over an hour in the shuttle to get there to find 2 people working the counter then running and getting cars. read more

This rental outfit should be avoided at all cost! Their policies are designed to draw you in and then sock you with their insurance! The day I went to pick up a vehicle (November 5, 2022) all customers were told their insurance wouldn't be accepted. Buying their insurance doubled most renter's cost. Deposits aren't returned and Expedia offers no recourse. read more

I think honesty is the best way to keep customers. My Aunt passed away so I needed a car fast. I wanted to save money to help with funeral expenses. So I found you guys with unlimited miles online. I had an Uber drop my at your location. My price was 108 dollars at the time of my booking. Then you find out it's not unlimited miles,my full coverage insurance was a problem and I ended up paying $381.39. You got my business that time because of my need.. but it's a shame how you do business.. read more

Do not come here. They will want you to show your insurance to them and will charge you money if you have a deductible over $500. They also do not take AMEX. This place is terrible. Go somewhere else! read more

Don't rent here. They try and take every last dollar from you. There's a $20.00 a day fee to use a debit card, They don't tell you to bring your insurance information and then make you provide it if you don't want to purchase insurance from them. Their staff was rude, and the shuttle was few and far between. When we finally got everything sorted out they kept causing issues and we ended up canceling our reservation. Paul is a horrible to deal with, and the other group that was renting at the same time as us canceled their reservation as well. If the owner of this business would like to get a hold of me to resolve and of these issues it would be much appreciated. I would recommend walking before renting from this place. read more

NextCar - Bugs. Blood, and poor service - Truck Rental Near Me - Orlando, Florida

BEWARE: This company is a shell company for "One Switch" rental car. See their Yelp reviews at https://www.yelp.com/biz/one-switch-rent-a-car-miami-3 I had to work with my credit card company, lawyers and CarRentals.com (the company that arranged the pre-paid rental) to get my money back from their illegal cash grab for "insurance" charges, which I should NOT have been charged for in the first place. I am doing my best to get these places shut down, or at least removed from third-party "wholesaleer sites" like priceline, carrentals, rentalcars, kayak and others because they are committing fraud and ripping off consumers. I spoke with a lawyer about filing a lawsuit, perhaps a class action lawsuit against them, but the fact is, they will just open another LLC corporation and carry on... the Attorney General of Florida does not care, as I am not a resident of Florida. BUYER BEWARE: One Switch/NextCar (and who knows how many fly-by-night operations such as this exist!) Before you commit to a rental: STOP and look at Yelp reviews! read more

Waited 45 for a shuttle that never showed, finally decided to get a taxi to the rental location. They gave my reserved vehicle to someone else and I was downgraded to a smaller vehicle. Also, good thing I had my car insurance information on my phone, otherwise, that would have been a hot mess and forced to purchase their insurance at a ridiculous amount. I shared my grievance with the staff and they did not care at all. I will never do business with this company again... definitely would give Nextcar Rental a negative 100 star review if I could. read more

We rented a car here from the priceline website. After our trip was very reasonable on priceline for the rental car BUT when we got there to pit the car up OMG. There was 3 young ladies at the counter and even though I'm in the middle of the counter I can clearly hear that the other customers are very upset about the ridiculous extra fees that are being charged. Even if you have insurance it has to be atleast 300,000. If you dont its an extra 275. with 1000 hold that can take up to 20 days to get back. Customer service was sooo bad. The car we got smell just like smoke. Customers were complaining and being car back because of much needed repairs. GO AT YOUR OWN RISK. read more

I will never rent with this company again!! I only gave it a one star because I had to put something. I used the one in Orlando. 1. they only have one shuttle that runs every 30 minutes (even though they say 10-15) 2. the office is sooo small the line was literally out the door and I waiting in line almost 45 minutes. 3. they have a bunch of hidden fees. You can only use your insurance if you have a credit card (not sure how the 2 relate) which is not specified when you book. 4. had to wait almost a hour for them to pull the car up So many people were complaining, some left, and some cursed the staff out. The people who tried to cancel couldn't get a refund. It was HORRIBLE...never again ! read more

Please read and do not rent from this place, wish I had done the research first! They should be reported to the BBB, I may do so after this experiance. I reserved the car through Travelocity and purchased the insurance. Sent my wife on a trip and when she got there, NextCar did NOT accept the insurance we paid for, said we were required to purchase thiers for an extra $30/day and would not give us a car without paying for that. We decided to cancel and then they told her since you were no longer a customer, you're not allowed to take the shuttle back to the airport!!! So basically they stranded my wife and son there with no car and no way back to the airport. There were many other people there at the same time being told the same thing and walking out as well. I've called Travelocity and reported this all to them, they were nice enough to refund me for the insurance, but when they called NextCar to refund me for the car we didn't get, they refused. Complete robbery! NextCar, do the right thing and refund people you screw over and don't even rent a car to. read more

I prepaid for my rental a week in advance but had to pay $71 at the desk. I arrive at the front desk when they informed me I owe an additional $320 plus $250 deposit after my initial payment I prepaid. The front desk ppl were not professional at all, didn't have any courtesy for anyone or their needs. I was forced to buy their toll package for $100, if I opted out they will charge me $25 for EVERY toll I pad even if I paid them myself or got a sun pass. The car had damage, and was dirty on the inside, I had to take pics and videos of the whole car as we all should but this car was absolutely ridiculous. I watched a customer drop the car off, their valet guy put a floor mat in, then give the keys to the next customer not cleaning the car at all. I will NEVER rent from this place again and I DO NOT recommend this place. read more

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Extremely dishonest and a liar. Avoid at any cost. I wish I had done enough research before booking with them. When we got there, they tried to charge me an additional $350 for insurance. I told them I already bought additional insurance through a third party, but they said that didn't matter. I said it didn't make sense and refused to pay that much just for 3 days of rental. When I asked the agent to show me where it says we must buy additional insurance by law, she got furious and went inside the back office. Then someone else came to me and asked if I had my own full-coverage insurance. When I showed them that, she agreed to waive the fee. I had my 10-year-old son with me, who was extremely tired and just wanted to leave. He had to witness all that and didn't understand what was happening. It's a shame, and they have zero integrity. It's unbelievable how a company goes that far to scam and steal someone's hard-earned money! Please avoid them at all costs. read more

SCAM!!! Stay clear of this place! Great prices when you book online then they add all sorts of bs fees when ya get there

I personally had a very good experience with NextCar. Shuttle got to the airport 5 minutes after we arrived. Pick up and drop off was smooth. Staff at the counter and outside were friendly and professional. I'd rent with NextCar again. read more

DO NOT USE THIS. This is a big scam. Shuttles come once a hour (not every 15 min), and then they start to charge for the second driver, having your own insurance, etc. They do all kinds of things that no other rental car companies do. I walked away immediately. Please save your time, money and frustration. No one deserves this! read more

WARNING! They have the WORST customer service ever! First of all be ready to wait 30-50 Minutes for a Pickup at MCO airport. We waited 45 minutes and had to call twice for the shuttle! completely unacceptable specially when they promote 15-20 minutes wait on their answering messages. Second of all, if you arrive delayed from your original Reservation Time, they will absolutely cancel your whole reservation. They canceled my reservation and didn't want to honor the rate I had originally booked and PAID! YES PAID!!!!! So they canceled a paid reservation and didn't want to give us the car or our money back! They claimed that they don't take AMEX even though they definitely charged my card online upon booking! Last but not least, they have the audacity to tell me that all they can do for me is make me a NEW reservation at the current rate (triple the amount we had)! Mind you this is new year's eve holiday and every car rental is sold out! We weren't even the only family struggling with their horrible service. There was another family that had to uber out of there just like us. NEVER recommending or booking with them again! PS: Don't say we never warned you read more

Have been traveling and renting vehicle for business and pleasure for the last 25 years. Dealing with this company was the absolute worse experience I've had. 1. Additional fees. Usually I get a rental from Expedia and whatever it says I'm paying on there is close unless I upgrade. Was charged 140 by Expedia and this rental car location charged an extra 240.00. Taxes and other normal fees I get. If you decline their insurance coverage they will charge you 100.00 as a "deductible waiver". 2. Ordered a mid size suv. Got a Nissan kick which is closer to a sedan. Family of four with 3 luggage's were in there like sardines. they had plenty of normal mid size vehicles on the lot but the girl didn't even consider my request. 3. Customer service at counter is horrible. Any question you have about upgrading or certain charges they automatically roll their eyes and give you attitude. Only recommendation is go with your usual nationwide companies. You know what you will pay and the service you will get is good. This company is absolute garbage. Seems like they only get business in similar situations. STAY AWAY!!! read more

Worst car rental ever!! It's off site from the airport and now I know the reason. Get you away so when they jack you, you're suppose to like it. Wanted to charge $400 to use your own insurance. Long story short, I didn't end up renting here.. avoid at all cost!!! read more

UPDATE: After over a month since the rental I checked my bank account again and NextCar STILL had not refunded my $150 security deposit. There is no way to contact them via phone to discuss this (of course) but they do provide an email address. After an email to them I received a response a day later telling me they were sorry for the delay and I could expect the refund to post to my account within 2 days. I have no doubt I would have never received the money back if I didn't keep checking to make sure it was in my account. Think about it, if people never check their account they get to keep all of that money, there's no doubt in my mind that this is how they operate. Moral of this story.....Stay away from this company, do not rent from them! https://www.bbb.org/us/fl/orlando/profile/auto-renting-and-leasing/nextcar-0733-90575746 read more

NextCar - Their waiver form - Truck Rental Near Me - Orlando, Florida

RENT AT YOUR OWN RISK‼ Worst rental place ever. First red flag was their shuttle. It took 30 minutes for the shuttle to show up to the airport and then an additional 30 minutes for us to arrive at their location. The ride from the airport to the rental place felt like we were going in circles around the airport. After 1 hour we finally arrived to the rental location that's when we noticed the second red flag. The amount of people sitting/ standing around the building was ridiculous, many of them with small children. Once we entered their receptionist area there was several people waiting in line. We waited to be called to the front desk an additional 30/40 minutes and once we had the opportunity to be assisted the staff member was very rude and inconsiderate. My husband was informed we were 1 hour late to pick up our vehicle and had canceled our reservation. 1 hour that we had no control over since we were under the mercy of their shuttle driver After she informed my husband of our canceled reservation due to our tardiness she asked if we wanted to upgrade our canceled reservation we could pay an additional $600 plus their $12.99 toll fee if declined the $12.99 we would be charged $14.99 per day due to the company being responsible for the freeway toll fees. This is what you would call an automatic red flag for SCAMMING. Since my husband declined without hesitation the staff member did not offer any further assistance and processed to call the next person in line. Ridiculous how they take advantage of tourists and scam people into paying their outrageous fee. We called Priceline to inform them of the canceled reservation for the vehicle rental and requested a refund. Get this, the reservation was still ACTIVE and questioned us why we didn't get the car? After arguing with Priceline for our refund they proceeded to tell us they needed to contact the rental place to make sure we didn't pick up the car in order to get our refund and should take 7-10 days to resolve the issue. Sounds like Priceline and Nextcar are in cahoots to scam people out of their money. Again, rent at your own risk but my honest opinion is to save your time and money. Don't even bother with these people! read more

NextCar - Building is filthy and staff is very unprofessional - Truck Rental Near Me - Orlando, Florida

Terrible!!!! So many hidden fees and a $250 deposit which wasn't disclosed upon booking... and if you use a debit card for that deposit they charge you a fee. If you don't use their insurance you need a declaration of insurance from your insurance company emailed to them. They also want to charge you toll road fees. $15 a day. The credit card we wanted to use was in my name not hubby's so they had to add me as an additional driver and that was an extra $10 a day. NONE of this was revealed until we get here for our car and were blindsided. The staff was nice but their policies are RIDICULOUS. If we hadn't been traveling all day and arrived to get the car with 3 hungry kids we would not have rented from here. But after we waited for a shuttle to the rental car place we felt stuck and had no choice. This is definitely a scam!!!! read more

If I could give zero stars, I would. This place is a total fly by night rental place. We booked through Expedia and no specific time was set, only the day. When we got here, they said that our reservation was for 2 pm and tried to upsell us to over twice as much. They did the same thing to two other people here. I would never come here again. Plus, it was off airport and we had to wait about half an hour for the shuttle to take us here, which was a long drive. I feel sorry for the girls who work here. read more

only gets a one bc car was decent. Rented through Booking.com which iv used for hotels. I will never use again for car rentals. Nextcar is a SCAM!!! I had a decent reservation but when I'm told I have HAVE! to pay for there insurance bc they won't take mine which is good full coverage that has told me they will cover everything I got triggered. at 12:30 in the morning after being there over an hour and half tired I've never had the worst experience at a rental agency. I usua use Enterpise, or budget even Hertz and never a concern. this is wha I get for trying to save money it cost me more$$, more stress, a headache at the beginning of my trip Lesson learned I don't recommend read more

If I can leave no stars I would. This business is just out to take your money, LITERALLY . I paid to Reserve a car for my son in law to pickup after the airport. The worker gave so much trouble regarding the insurance card that didn't have name on it , we gave policy number for him to run so he can see the policy holders . He wouldn't even bother to look it up, then said we're better off getting a Uber or lift. Also when they took my deposit money I was quoted about $50 a day for a rental, once we showed up they wanted $400 to have the rental.They kept my money for the reserved car that I didn't receive . If they really rely on other info to get the rental they should make this clear while they are taking your money in the first place, as well as correctly pricing their vehicles to customers instead of giving false information.I guess they need the money more than I do. This business is out for the money without giving any proper business or for me any business at all. Misleading Company!!!! read more

Service was so incredibly slow despite there not being many people there. This rental place was unfortunately booked for me by my employer for a work trip. There were so many additional fees and charges and took us over an hour and a half to even get they keys to the rental car. We did NOT get a full sized SUV like we had booked. Once we got the car. The parking lot was so full of other rentals it took so long to even get out of the parking lot. This is an absolute nightmare of a company and made travel exponentially harder. Pay more and go somewhere else. It would be worth it. read more

Do not use next rental car company. Over an hour wait for the shuttle at the airport. Shuttle van, not clearly marked. Shutter van had markings for five other companies. Over a two hour evolution at the car office next requested a great deal of information above what was requested when the reservation was made consuming a great deal of time. Required a $500 deposit not mentioned at the time of reservation. By all indications next is not a reputable company. Terrible experience. read more

ZERO STARS. NEGATIVE!! Read all of the negative reviews... and heed them. They are ALL LEGIT. Priceline listed a Nissan Sentra for $8 a day. Rental for 5 days was $463.45 on my bill!!! I have stellar insurance with Liberty Mutual, one that they accept... never an accident, and much more insurance than I need, and they still told me they would not rent to me. I bitched. I was standing at the counter at midnight, 4 hours late, after a hellacious delayed and diverted flight with an insane level of turbulence. So they finally rented, but then They charged all of these fees that I was told nothing about! Then they give you the paperwork with the fees hidden. I've got this car for another 2 days.... we'll see what happens when I return it. I think there needs to be a CLASS ACTION SUIT AGAINST NEXTCAR. read more

Great customer service. Quick and timely service. Great explanation and quick airport pick up.

Terrible experience. the shuttle took 45 minutes to arrive. In all it took an hour and a half to get in my rental car and be on my way. I travel for work all of the time. I've never been asked to show every insurance document because I declined coverage. I've used Next Car in different cities as well. the vehicles are sub par. I would never use them again. read more

This is the greater bait and switch scam I have ever seen. The don't tell u the prices or the insurance requirements up from after about seven or 8 clicks into their website you find their requirements. They don't accept American Express anything they don't accept passport insurance you have to have a certain insurance company and comp and collision or may more than the total price of the rental will never rent from this place again. read more

Just don't! The discount isn't worth it! One person working at counter! When I called the number it went to voice mail and the mailbox was full. It took for ever to get a shuttle from airport it's an offsite lot not good customer service at all! Pay a little more and go with reputable!! And you have to pay 13.99 to rent a sun pass per day and if you decline and accidentally use it, it becomes $15.99 per day plus tolls! You almost have to use it.. as soon as we pullled out and got on freeway to resort it was a toll road! Shady and slow read more

Laura was wonderful and very nice she help me a lot with my reservation, she made everything easy and comfortable, thank you so much

I have the fraud department from Mastercard investigating this company!!! I had to cancel my other reservation because my flight was getting in too late and I rebooked with Nextcar. We followed the instructions that was entered to me by text to bring "ANY" insurance that proved coverage. I actually had my insurance company send me updated proof specific to the rental plus I have insurance on my Mastercard. When we arrived at the Orlando Airport we waited an hour even though they said 20 minutes. We arrived to find 4 customers a head of us. The 1st fellow was an hour late and they said they gave away his car. He tried to explain to them that the Plane was late and not his fault. They told him that they don't work with the airlines even though they take your flight info when you book!! Poor guy argued for an hour. After watching 3 other people go through similar experiences then came my turn. It was now 3 in the morning and after hearing all this crap I showed them the text they send me and that I have been renting cars in Orlando for 12 years and my insurance has always been accepted. They argues back as per all other reviews hear that I needed the extra insurance (amd btw they trick you because no where do they mention this on their booing polices) as they do what ever they can to get every single cent out of you. They also don't care and will throw you out for trying to prove your point. They did not care that it was 3am amd we had no ride. I was so upset that I told them I was going to call the police. I decided to leave and luckily saw the nice shuttle man who took us back to the airport. I met another lady with a child who had tire issues with her rental there and it was a safety issue. They made her pay amd fix it herself and she had no choice. This is crazy! I gave her my contact information and told her to report to Mastercard too. This company needs to be shut down! It is a SCAM. How can so many reviews say the same thing iver and over and they still stay in business. It doesn't make sense!!!! Poor people waiting to start their holidays and have to go through this with tired kids with them....JUST AWEFUL AND SHOCKING. BTW this is not the norm at other rental car places in Orlando. This is just one bad seed that I have ever come across here. Anyone that has had this experience we must go after them also so that they get taken care of by all the different charge card companies. You work hard for your vacation and this is no way to start a holiday. THEY DON'T CARE ONE BIT AMD JUST WANT TO SCAM YOU OUT OF YOUR MONEY BEFORE YOUR HOLIDAY STARTS. I was a big thorn in their side because they knew I was fighting back and that is why they wanted to get rid of me. Sorry for the few type O's because it doesn't let me go back to correct spelling here for some reason. ZERO STARS FOR THIS COMPANY!! One more thing when I did end up at another car rental place the fellow said that they get people all the time coming from there for all the same reason you read in these negative reviews here and that the police go often to Nextcar on McCoy Road in Orlando. We all also need to report to the Florida State about their fraudulent and unsavory business tactics. read more

Worst car rental experience I've ever had. The shuttle didn't show up at B11. Waited 30 minutes on hold and were told to go to Terminal A instead. Waited forever in line in a scary part of town. They don't take American Express or Apple Card which is a Mastercard. You're required to show your insurance policy declaration page (who travels with that?). Pay more for on airport, reputable companies like Budget or Avis read more