Best car rental service in town. They go above and beyond to accommodate and have the most polite…read morestaff. Same staff as enterprise so either rental company and you will be pleased.

This national car rental franchise is co-located with the Enterprise car franchise in Lexington…read morePark, Maryland. I've always had great experiences here. The cars are ready when promised and typically I wind up getting a free upgrade. When going to the airport and doing a drop off, I go with national because they have no drop-off fee. This Branch does not have gas pumps so they just expect you to bring it back with the same amount of gas it had when you left with it. The staff is always extremely friendly and accommodating.

I got an insurance covered rental while my POV is being repaired. The car, Chrysler minivan, had a…read moreblurry windshield. Some kind of defect it appears. I guess defect because the replacement Chrysler minivan just had the windshield replaced for the same issue. But, the replacement was filthy. I mean seriously filthy. There was yogurt on the back seat, dog paw prints on the carpet, dirt all over the place, and what appeared to be buggers on the steering controls. Seriously filthy. I called the location and the manager returned my call a bit later, Bobby. Bobby offered either a replacement Nissan with 3rd row or to personally clean the minivan. I chose the replacement and he dropped it off at my home. If it wasn't for Bobby, I would have rated this location a 1. But a manager who can fix an issue like this so quickly can fix the other problems in the office and make it better.

Angela Garcia-Clark is a saint and went above and beyond to help me out. It was such a positive…read moreexperience that greatly reduced my stress. If you have to rent a car, rent from here and ask for Angela.

No stars, the worst place ever!! The building is dirty and run down. The people have no clue what…read morethey are doing small like cigarettes. The rental cars smell like cigarettes. Reservations were made a month and ago, however they didnt have any cars for rent the day of the reservation. How is that possible? DO NOT RECOMMEND!! Book Enterprise next door.

Their actual hours on Sunday are not what is advertised. I'm scheduled to fly out tomorrow morning…read moreand needed this car. They always seem to have issues with their workers we well. If the other options were better, I would use them.

Total SCAM!!! I'd…read moregive 0 stars if I could. Allegedly, they gave away our car so we were stranded at the airport. After calling 8 times from 11:30pm to 12:30am to no answer, they finally reached back out at 1am to say there was no car. These guys aren't even in the airport, let alone it's unknown if even legit. Now they are trying to say that we took possession of the rental without a signature, insurance waiver, copy of my license, etc. It's a complete joke and a SCAM. Booking.com should not be offering their services.

A-to-Z has only disappointed me with their service. I have had both car service and car rental…read moreexperience with them. Both times I was treated with a negative attitude and I really did not appreciate the service. The owner, Z, was very rude upon his initial greeting. When he noticed that I was getting upset after his bad attempt of starting a transaction, he tried to butter me up with some humor. I still did not appreciate this considering that he found out that he messed up and tried to cover it up with humor, instead of actually fixingout the problem. I still find that the prices are a bit high, and they do not seem to care about the customer. Almost all of the staff there have a very nasty tone whenever you speak with them, and don't seem to really want to fully explain something other than "it's on the screen, so that's what it means". From a rental standpoint, I rented the most expensive vehicle that they have, the Yukon XL. Overall it's a decent vehicle, but when I got into it it smelled like smoke, had visible signs of cigarette burns, and was not thoroughly cleaned up before I got the keys. I will say that it was in good mechanical shape though. I will never bring my vehicles or refer anyone to this place based on the lack of customer service knowledge, and fees and policies that seem to be implied solely for making extra money.

We had a good experience.The young man who helped us had great customer service. He made sure that…read morewe were happy with our rental. He was polite and worked with us while being bombarded with several other customers at the same time.

Rented here only once. Sorry I did. After returning one week later from my trip, found that my car…read morewhich was parked in front of the Hertz office had been towed. Apparently, it's not their lot but belongs to a bowling alley. When I asked the Hertz personnel where my car was, they replied "you didn't leave it out front did you, those get towed." That would have been good to know before my trip.....

Great service from Trever! I had an issue with a rental truck, I brought it back and Trever was…read moreable to switch it out for a new truck. THANKS for making my move much nicer, less smelly and being so helpfull and accommodating. I look forward to renting from you again!

Great customer service. Had a little problem and jus so have it when I returned the vehicle back…read moreKayla a manger was checking it back in I told her my issue she was very professional and took care of it.Thanks alot..

This location in Lexington Park, Maryland handles Alamo and others that will remain nameless. I…read morewould go with 0 stars but that is not an option. Attached is a copy of the email I sent Alamo and their response. Never heard back from the general manager as promised so you be the judge. My Email: This reservation was booked through Costco with a pick up time of 4:00 on June 4th. I called the local rental location @ 301 866 9500 at 12:21 on the 4th and asked them if I could delay the pick up til 7:30 on the 5th and was told there would be no problem. When i went to pick up the car the morning of the 5th I was told the reservation was canceled as they only hold it for 6 hours and they do not have any cars available. My question is why wasn't I told this when I called the local office and spoke with the Alamo representative. My plans could have be easily altered to pick the car up at the given time if I was informed of your policies at that time. I also felt the customer service and attitude I was given at both the local service counter and 877 849 2730 service number was well below any minimum standard one should expect from a company providing services in a consumer market. Alamo's Reply: Thank you for your email regarding your experience with our Alamo Rent A Car location in Lexington Park, MD. Let me begin by apologizing for the frustration you experienced as a result of the issues with not having your reservation honored. Alamo is committed to providing the best products and services in the car rental industry. Please be assured that this is not indicative of our usual high standards of excellence! Therefore, your comments have been documented and will be brought to the attention of the General Manager of this location for immediate review and follow-up. Additionally, thank you for taking the time out of your busy schedule to bring this to my attention, as I am dedicated to resolving any and all of your concerns. The reference number for your feedback is xxxxxx-xxxxxxx. In closing, the General Manager will contact you shortly to remedy this with you as soon as possible. Your complete satisfaction is my objective, so please also feel free to email me back regarding any further inquiries you may have! Warm regards, Jamie Email Customer Service Team Member Alamo Rent A Car

Bought what appears to be an amazing bought a car site, unseen, and the minute it was delivered to…read moreme the entire cabin smelled like exhaust. Unfortunately, it took a couple months for a proper diagnosis. The smell continued to get worse and worse, and made the vehicle unsafe and on a drivable for my four children and my wife, I reached out to the owner asking if he would cover the expenses because if I would have test driven that car in person I would've never purchased a car. There was always an excuse. I guess a lesson learned. Even a small town dealership that's been established for a long time. Doesn't have much empathy for an out-of-state purchaser. So $790 later, at least the issue was fixed and my children are saved and not getting exhaust blown into them through the vents while they're in the backseat I guess there was a reason why I was never offered a warranty until many emails later that I kept requesting it((all-time stamped and documented)

I would give 6 stars if I could. I have bought my last two vehicles from Tom Hodges. I thought that…read morewhen he " went big " the personal touch would disappear. He has surrounded himself with top notch people that care. You can still talk to the owner. That usually doesn't happen to big dealers. Dylan in sales makes sure that everything is ok and Emily in service is great. Tom and Dylan are looking for my next vehicle. I'm sure that I will buy from them again. Best dealer I've ever used.

Penske trucks seem to be a lot more cleaner than uhauls. Very convenient drop off location. If…read moreit's after hours as well, they accommodate you with a drop off box available near the front door. Small parking lot area but enough space for their trucks.