Hats off to Jeremy, Michael & Ms. Mary, in the office, for their impeccable customer service. Since…read morethe day I called asking about an estimate to the final drive away from the collision center, they have given Southern Hospitality meaning. Ms. Mary always greets me with a smile and kind attitude. Jeremy has kept me in the loop, weekly, on the status of repairs being made. Mr. Michael blew me away this afternoon with his willingness to get to the root of a problem we noticed when I went to pick up my vehicle. Upon inspection, he noticed that my check engine light was on. He asked if this was on when I brought my vehicle in for initial repair. I stated it was not but assumed it was due to recently frigid temperatures where the car had sat without being driven. Mr. Michael immediately went to work to diagnose the problem. It was found that a sensor just needed to be re-attached and the code cleared. Just to be sure the problem was remedied, he offered to take it for a test drive. When he returned, I learned that the check engine light was gone- problem solved! Mr. Michael offered his warm apologies about the sensor issue but no apology was needed. I was truly taken back by the urgency in which he took towards ensuring that my vehicle was safe to operate, when he certainly didn't have to. In a world of hustle and bustle to "just get things done", I am truly grateful for the kindness I was shown at the Lebanon, Tennessee location, as well as the commitment to customer service. This crew went above and beyond! They not only got the job done but took extra care to ensure that it was done right. I will recommend this location to anyone in need! Kudos for being the exception!!

From the owner: Joe Hudson's Collision Center specializes in high-quality auto body and collision repair services,…read moreleveraging state-of-the-art technology and skilled technicians to ensure vehicles are restored to factory standards. Our locations offer a comprehensive range of services, including body paint, structural repairs, and a lifetime warranty on metalwork. Since 1989, Joe Hudson's Collision Center has been recognized for our commitment to excellence, providing manufacturer-approved parts for a wide variety of vehicles while ensuring long-term reliability and performance.

Great customer service, caring staff, great all around transaction…read more I would recommend this business.

I had an insurance repair completed here and it was a great experience. From start to finish, the…read moreguys here were helpful and provided more i formation than the insurance company.Great customer service. Quality work. I also had them do extra work and the prices are reasonable. Would recommend this repair shop.

Absolutely fantastic job that Caliber did repairing my 2023 Chevy Tahoe. The vehicle looks like new…read moreagain, everything was put back together perfectly, and the paint is blended perfectly too. The customer service provided by Charles was nothing short of outstanding. This was the first time in 45 years of driving that I have had to have body work done to one of my vehicles. Charles turned a stressful situation into a very pleasing experience. The car was fixed on the timeline that was set and they kept me informed along every step of the way. I would HIGHLY recommend Charles and Caliber Collision in Lebanon to anyone who needs body work repair on their vehicle.

Great Repair & Amazing customer service, I had Taner as my Advisor, he contacted me 3x a week with…read morequality updates. Made me feel like my vehicle was in great hands. HIGHLY RECOMMEND!

I love Shippers! We have used them several times and will continue to do so. Whenever I come…read more with questions/concerns they are very responsive and pleasant and never make me feel that they dont have time for me. They are attentive, responsive and go above and beyond to be sure things are right. That sort of great attitude tells me that they value my business! About how many places can you say that these days? Brittany is terrific! I highly recommend them.

Owner was rude, and the work was very shoddy!!…read more Shipper's was to repair a couple small dents on the bumper of our Acura TSX. When we went to pick it up, they had not repaired one of the dents, the grille didn't fit right, a piece of the bumper was very loose and gapping, lots of dirt in the paint, and the interior was quite greasy. We told them we would not accept the car, and left it there. The second time we went to pick up the car they had both dents fixed, but there was still trash in the paint, and the interior was still dirty, so we left it with them again........ The third time we went to get the car. The trash was out of the paint, and as soon as we turn into their parking lot we see swirl marks all over the side of the car!!!! They had wiped down the car with it dry and damaged the paint on the entire car. There was still dust from rubbing compound on the hood, and when the light hit it right, you could see where they had wiped most of it away, but not that spot. Then we look inside the car and find that the kickplate is muddy and so is the floor mat. Customer Service?! The owner claims that they washed and vacuumed out the car? Then why does the car have spots on it that were there when we left it, and why is there dirt inside the car?! Sounds like someone doesn't know what he's talking about. Once we got the car home, we found on top of all the dirt, grease, swirl marks, that they had broken a part off of the seat!!!! The owner stated they completed the work they were supposed to do(front bumper), but will not take responsibility for the concerns he created with the rest of the car...... M. Poe