As the owner of Next Level Auto Detailing, I feel it is important to respond to the 1 negative review on Yelp. Everyone that knows me personally, whether its family, or customers that I have turned into friends, knows that I am the most respectful, honest person, and I treat everyone as I expect to be treated. That being said, I am very disappointed with this customers review, and upset that I went above and beyond with this person to make sure he was completely satisfied, and he still advertised a negative review!
This gentlemen had called to inquire about pricing on detailing his 2 vehicles. We decided to only detail the interior of his vehicles, because he did not want to spend the extra money on the exterior detailing. I had explained to him that his Acura MDX would start at $150 and that the price would go up depending on condition of the interior, all detailers prices will rise depending on condition. When he arrived (2 hours late), we evaluated his Acura, and I had explained to him that his interior was far more soiled than he had explained, and that it would obviously take more time, resulting in more money. Knowing he was concerned about pricing, I gave him 2 options (which I did not have to do) to make him more comfortable. After him telling me I charge 3 times more than others, I educated him on exactly what he would receive with that price ($225 was the total), and he decided to go ahead with my services.
Even though he was 2 hours late, I still accommodated him the same day, and did not charge extra fees for being late. Upon pick up, he inspected his vehicle thoroughly, and said he was completely satisfied. His exact words, "It looks brand new". We than took a look at his 2nd car, and again, it was more soiled than he had explained, and in worse shape than the first car. So I again gave him 2 options, and he again told me I was ripping him off, my prices are 3 times higher than my competitors, and he was not going to detail this vehicle. I told him like I tell everybody, I do not expect you to pay my prices, I am not in business to compete with other detailers prices, but you get what you pay for.
At this point he was making a scene in front of my other customer, and I had told him to just leave, and that I did not want his money for the detail. I would rather detail your car for free, than accept money from somebody who does not appreciate my services. He continued to make a scene, that is when I said I was calling the police to tell them I was dealing with a disgruntle customer who did not want to pay for my professional services. He quickly paid, and finally left. Bottom line is, I handled the situation very professionally (witnesses were on site), I told him he did not have to pay my prices, gave him options, he was 100% satisfied with the services, he was 2 hours late, I gave him a chance to leave without paying, and somehow he still found it necessary to post a negative review!
I encourage you to come into Next Level Auto Detailing to experience not only possibly the most thorough detailing, but the best customer service you may ever experience. I promise you that once you meet me, utilize my services, and experience for yourself the kind of customer service I provide, you WILL NOT GO ANYWHERE ELSE, GUARANTEED!!
Thanks again, for taking the time to read this, hope to see you at the Next Level!
Shawn, owner of Next Level Auto Detailing LLC.
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