Awesome massage from the two therapists that performed the couples massage. This is definitely a go…read moreback for more salon. Clean and friendly staff.

I want to give this a better rating, because masseuse was very nice. But I walked away unsatisfied…read morebecause she didn't concentrate on the areas I specifically mentioned before she began. Perhaps it's because English is not her first language, but I needed focus on certain areas, and I explained I was still recovering from a car crash from a while ago. She began by walking on my back for over fifteen minutes. She was able to do more than merely stand or walk... but it was too much weight and on parts of my back that weren't in good shape. I was in a lot of pain for several days after. I'm not sure if she was actually a licensed massage therapist. From my experience, I will be asking any new massage person before beginning treatment. Upon reflection, I don't know if she even knew the anatomical areas I specified. I've learned from the experience, and I hope this place can improve for other customers.

Amazing is the first adjative, strong is the second and knowledge is the 3rd…read more Tabi was my masseuse. I'm here for 14 days and booked 3 massages. I'm thrilled. I typically get a massage often so I'm very picky. Tabi exceeded my expectations. Highly, highly recommended her!!!

A month prior to coming to Florida, I injured my leg. Upon arriving to Florida, I hit the parks;…read moreboth Disney and Universal. All the walking started to trigger my leg injury. The resort that I was staying in has a spa but the price$$ plus by the time I returned from the park, the spa would be closed. Luckily, I found Taby on yelp at read that she does home/hotel service and had great reviews. She was available and was familiar with where I was staying. She came over, set up and worked on my tired, tight muscles. I had a deep tissue 90 minute massage and felt comfortable and relaxed. If you are in need of a massage and don't have the time or energy to leave the comfort of your own room or home, Call Taby - You won't be disappointed. She also provided me with helpful tourist information.

I found them through spaweek.com…read more I called and spoke with Julia who helped me book an appointment over the phone. She was very efficient Do Keep in mind that if you have a gift card you have to call otherwise they'll charge your card once you book online just FYI. Once I came in, The massage therapist Lauren, was friendly and professional. Felt really good after getting my back massage. Convenient location and it feels good to be inside the shop as you would expect to feel in a spa

I had a really frustrating experience trying to book a simple massage appointment here. The…read morereceptionist could barely understand anything I was saying, which made the entire process way more difficult than it needed to be. Somehow, she even entered my name into the system as "Ham," which should give you an idea of how off the communication was. What should have been a quick phone call turned into nearly 20 minutes of me repeating myself just to get a basic appointment scheduled. On top of that, she couldn't explain any of the services, pricing, or options available--so I was left completely in the dark. Overall, the customer service was extremely disappointing. If booking an appointment is this stressful, I can't imagine the rest of the experience being much better. I've been here before and the girls that were doing the services were great. But they definitely need to reconsider that receptionist they have.

I set up a day at the spa for my son and his wife who is expecting their first child in mid August…read moreand for my husband and I at the Gran Bahama location and we were definitely not disappointed. It was amazing all the way from being greeted by Diane's bubbly, sweet personality, to the wonderful ladies who gave us an amazing massage, Erica and Heather. We all had amazing pedicures and a fabulous lunch around the pool as we spent the day relaxing poolside. It was well worth every cent. Thank you so much for making our day absolutely perfect. We will definitely be returning for another spa day. They also have another location at champions gate, which we might check out next time, but I highly recommended this location if you are looking for the whole day spa experience. The whole staff really put great effort into every detail to making it a memorable experience for us.

Overpriced for the services. My massage was underwhelming. I like deep tissue and it just did not…read morefeel like I received a massage.

I received a massage from Bret, and all I can say is that he knew exactly what my body needed. His…read moredetail to tendons and muscles was amazing, then add on the hot stones with Thai stretching. I felt better than I ever have before. I heard he isn't always there and has to call ahead for him to come in.

I woke up feeling so much pain and stiffness this morning and tonight i feel like a brand new…read moreperson after my 90 min massage. Ivy did a fantastic job and I will be a customer for life. I feel so much better every time I come to this spa.

My spa experience felt pretty unpleasant. There were a few things I felt weren't ok or just not…read morethought through. I honestly didn't feel like complaining so here I am doing it some justice now. First off, the sauna was closed and when my sister called to book it they didn't think to mention it. So tip if you are like us and this matters you may want to ask if they are finished "renovating". Next thing, upon checking in and also checking out at the facility the associate checking us in didn't mind reminding us to get our parking validated/comped so we literally had to walk all the way back to do so. After our massage when we asked if we could go out to lounge at the pool for a bit she didn't even bother making sure we would be able to get in the "adult" pool which seemed so odd to me so we had to scourer around to find someone to help us. At the pool, I ended up ordering the fruit jack tacos which I was not a fan of at all just ended up tossing 25 dollars. To me, the hot tubs weren't even very hot, this was a big bummer. Worst of it was when were trying to enjoy our time chit chatting at a room tone voice inside the spa and one of the cleaning ladies told us we needed to lower our voices because there were guest getting massages. I was bit taken aback esp because we weren't even loud really felt more like she was just annoyed by us being there. Anyway, I would never come here again. I give it two stars for the fact that the valet guy came to bring me my cell phone when I was checking that was such a sweet gesture (kudos to the valet guys for going out there way) and the other reason my massage while on the very low pressure end she was still at least pleasant.....

Izabella was wonderful! So caring, thoughtful and educational. My experience from checking in with…read morea warm welcome, relaxing in the waiting area/ hot tub, the facial, and education of products used and then the ability to use the hotel pools...everything was fabulous. I would highly recommend!

Very inexperienced massage therapist and be careful especially if you have a prepaid gift…read morecertificate.I got a hour massage and the gift certificate was for 100.00 and the massage cost was 80.00 they never informed me the rest would be applied as tip and took my extra tip but after finding out of cost of massage they returned my money .Not very professional to be so dis honest

The massage was really good not what I am used to with my usual guy but the service was good and…read morehelp my body with soreness from moving. Only thing I didn't like much was a face change when I changed the tip from an automatic 25% the machine throws at you to a standard 15% I give it 4 stars only because of that detail of the tip

Check in was quick; place was clean; front desk girls were great. I had horrible range of motion in…read moremy right shoulder. Alise did an amazing job and helped release so much of the tension and pain. Husband said David was also amazing and helped him with the tension in his elbow. Thank you!

This staff here is incredibly kind and really helpful! They offer massages and facials. If you go…read morein for a facial I highly recommend Victoria! She's super kind and will give you a lot of helpful tips for your skin. I saw her a couple weeks ago and am already seeing improvements!

I would have given this facility an 5 star rating for past services,however i called 5/13/2026 to…read moreschedule an appointment for my knee and they informed me that MARLENE hope I spelled that right. Is no longong there and they have noone to provide this service. I asked if they had any idea how long before they were going to replace her. They offered no advise. Their response was if you are in a lot of pain contact your provider and look for another facility. That is a piss poor response I have been a loyal patient for 3 to 4 years. My treatments have always had great results. MARLENE AND VANESSA made you fell comfortable. I truly evpected more from them. I hope they will provide an update to allow those of us who relied on them to receive the necessary treatments to relieve the pain we are in. Michael Zielinski DRAGONSHEAD39@GMAIL.COM

I have severe scent allergies to the point I could go into anaphylactic shock. I walked in today to…read moresee if I could get an escort to walk me around the facility to see if I could tolerate it. When I explained my situation & why I was there to Myreen (not sure that's the correct spelling) she gave me a dirty look & said no then continued about her business ~ Hello Ms Rude!! I toured 4 other facilities, with patients who were present, with no problem. I went home & left a message (no one answered) for them to call. When they called back I asked to speak to the manager. I was told they don't have a manager. I asked to speak to Myreen's boss. I was told his name is Dr Scott & he was with a patient. They told me to hold because they wanted to check how long he would be. Myreen then got on the phone & said she was the office manager. Umm, I thought the office didn't have a manager or at least that's what I was told a few minutes earlier. I told Myreen who I was & what I needed. She said I could only come in on Tuesday when no patients were there. Some nonsense about HIPPA ~ I know it's nonsense because every other facility I went to let me tour with no issues. While trying to tell Myreen how rude I thought she was & that I didn't appreciate the dirty look she gave me she cut me off & said "do you want to come in on Tuesday or not"? I won't write here what I said (use your imagination) but then I hung up on here. I cannot believe how this place has any customers based on her attitude! I need at least 6 to 12 months of PT. Her attitude cost this facility at least a couple thousand dollars. Myreen needs to find another job!