Staff the central coast location were able to get me in for a PCR test for international travel the following Monday. However the follow up e-mail with instructions on how to login into the portal to collect my results provided a registration number that was 'not valid'. I called the number on their website with a message that invited me to leave a message and then hung up on me. The 'contact me' section on the website has a page where you are invited to e-mail them, but when you hit send you get and error message. So not only do I have no way to access my results, I have no way of contacting next gen to resolve the issue. They have no idea I can't access my results because none of their own ways of reaching them work.
thanks for nothing. read more