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Next Chapter Cafe & Book Shop

4.2 (5 reviews)
Closed • Closed

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11 months ago

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10 months ago

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1 year ago

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9 months ago

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Wonder Book & Video

Wonder Book & Video

3.5(36 reviews)
1.0 mi
•$

This is a staple in the Hagerstown area when it comes with refurb books and media, and I have been…read morecoming by here for years. Usually they have a deal on CDs but I got a new car and wanted some banger albums and go figure that deal is done. Great place for cheap books - even new ones that were part of buyouts. Staff can act a little odd- the hipster kind that acts like they are cool. Annoying. But great inventory

The customer service here was atrocious. The staff working the Friday afternoon/evening shift have…read morezero customer service skills. From the second we walked in, the staff were bad-mouthing and gossiping about other customers. It's straight out of some B high-school movie. Rather than greet and assist customers, they just kept running their mouths. This is why the cash wrap area is a total mess. I witnessed a female staff speak with such a hostile attitude to a customer on the phone when asking to speak with a manager; she told the customer that the manager was gone then rudely hung up on the customer. When I approached the same female staff about a pricing mistake after she rang up my purchase in the chaotic mess, instead of apologizing, she gave the nastiest attitude, insinuating that we, the customers were lying about the price sticker that was on a vinyl record (which camera footage can verify we were not). We have been Wonder Book customers at all 3 locations and this location is by far the worst when it comes to their staff. Note to the Hagerstown Managers: if you're wondering why your monthly revenue figures are lower than the other stores, take a good look at your staff's attitude and competency. We won't be back for a LONG time. Patrick at Gaithersburg and Lauren at Frederick both run a much tighter ship and their staff have the right attitude to make customers want to come back or at least not run away.

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Wonder Book & Video
Wonder Book & Video
Wonder Book & Video

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Books-A-Million

Books-A-Million

2.4(7 reviews)
2.9 mi
•$

Maybe I'm overrating BAM but it's nice to see a bookstore inside a mall. As a kid, I spent many…read morehours inside Waldenbooks and B. Dalton so I guess it's a nostalgia thing. I found the book selection to be reasonable. Sure, they won't have every book under the sun but the bestsellers were up to date and I found some titles I liked in the biography section. Best of all was the Duck Dynasty merchandise sale! I got 3 Pop Figures for $3 each- they're usually around $10 each. Unfortunately, they didn't have Uncle Si so if anyone wants to send me one to complete my collection, feel free!!

I went in looking for a book on the history of magic. One of the employees came up to me asking if…read moreI needed help. I said yes, I'm looking for magic history literature. He laughed at me, said good luck, and then followed me around the store. He kept making comments just loud enough for me to hear, such as "magic is as real as religion", "Hagerstown is just full of crazy people these days". I finally turned around and asked him what his problem was, to which he replied "oh I don't have a problem but clearly you do." I immediately left and I will never come back. In fact, I'm going to tell people not to come to this store because the managers are very rude. Eta: I never specified a date, and if your management team was focused on helping customers find such a small section of books, instead of entertaining themselves, I would have given a better rating.

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Books-A-Million - Books-A-Million in the Valley Mall, Hagerstown

Books-A-Million in the Valley Mall, Hagerstown

Books-A-Million - Books-A-Million in the Valley Mall, Hagerstown

Books-A-Million in the Valley Mall, Hagerstown

Books-A-Million

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Next Chapter Cafe & Book Shop - bookstores - Updated November 2026

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