First time taking my car to the service department and unfortunately it was not pleasant. I had to…read morekeep calling to check on the service of my car. I was given a quote and approved that amount, but when I picked up my vehicle, it was $1200 more than the estimate. I paid it because I needed my car, but had an attorney help me draft a letter and sent it certified mail requesting half of my money back. Under Ohio laws (OAC 109:4-3-13), automotive repair companies need approval before making repairs exceeding the initial quote. On the positive side, they did provide me a vehicle while my car was being repaired and did end up reimbursing half of my money. Then, 4 months later, the same diagnostic code came on my Jeep and I made an appointment at Kufleitner's, as the work has a 2 year warranty. They refused to even diagnose my Jeep and told me the work they did was not warranted. Again, which I don't believe they can do. They're upset because they did not follow the law and someone held them accountable. Throughout my life, I have purchased to date 7 Dodge-Jeep vehicles and have never had a negative experience from any other dealership. I ended up taking my Jeep to Jim Shorkey Dodge-Jeep. They made the repairs, as the parts were still under warranty. They were pleasant and great to work with. Next time, I will definitely go there, but will never go to Kufleitner's again.

The guy I talked to, Dave, was great. He had the word of the general manager that he could hold a…read morevan for me until Saturday morning (this was Thursday night) as I live 2 1/2 hours away and could make the trip on a weekday. Tonight I got a called from some else at the dealership that they had sold the vehicle out from under me with no other explanation given to me or to Dave. I wouldn't trust this place at all. I'd recommend taking your business to some place that takes their word and guarantees seriously, and treats their employees and potential customers better than this.

This business seems to be a hub for the auto auction-- they issue their titles there, and there is…read moreno real way for them to be reached. I inquired about a car listed on their website previously, however, was redirected to a fax line, and it appears as though the location is closed to outside traffic. Be that as it may, I ended up buying a different vehicle from another dealer, who bought it from the auction from this dealer, and the title was issued fast, no complaints, and the vehicle runs and drives great.

I broke down on my way home and was able to get to fyda. It turned out my brand new truck (1800…read moremiles) had a defective part from the manufacturer and the part was on national backorder. I was told 3 weeks for the part, but Chris in service put me in as critical and low and behold I was only here 10 days! They have no control over parts but they can control customer service and THEY ARE AMAZING! I have my dog with me and didn't have enough dog food , so one of the parts guys (mike) offered to drive me to get dog food on his break. Who does that???? Well, it turned out I knew his wife from the truck stop I fuel at, she works there! Long story short... the hotel was awful and Mike and his wife offered me their home while I was here. The truck for ready b4 I went there but the kindness blew my mind. Thomas (parts), Mike (parts), Chris (service) EL (service) and Brian (service) are some of the most amazing people, and u sm so blessed that this is where my truck broke down. (Mikes wife was equally as amazing) Ty fyda, you've made a fan for life!

This is the best experience I've ever had at a freightliner dealership. This will definitely be my…read morestop for as much maintenance as I can get. Thx Joe W and the guys!

Tom Charles is an excellent salesman. He always displays the highest professionalism and gets…read moreexactly what we need in a timely fashion. As long as Tom is employed, Cerni has a customer here!

we just spent $40,000 on a "excellent condition full warranty" tractor. made it half of 1 trip to…read morenew hampshire and the turbo sensors went out. called that vince and he has one of his guys say sorry but the bills on you. what a joke of a business. already contacted our lawyers to deal with it. never ever ever buy anything from that weasel den

I bought a 2014 Volvo VNL780 from here and they did not inform me that the truck had been involved…read morein an accident where it had to be towed away from the accident site and I feel due to that I have had to spend over $5000.00 on this truck trying to keep it going. I called the sales manager and left him a message as to what the dealership could do for me I purchase the truck on 12/23/2017 and before I got 150 miles away the check engine light came on after picking up truck. The salesman was real nice but again he is a salesman. Buyer beware as to possible deception from this dealership and if I could I would make them take this "PIECE OF CRAP" back because all the repairs are about to Bankrupt me !!

From the owner: Young Truck Sales specializes in the Sales, Maintenance, and Parts needs for your Class 8…read moreFreightliner or Isuzu. We also provide parts for Western Star, or Sterling Trucks. We specialize in quality customer service and relationships. We strive to make you successful, so that we may thrive with you. Through Freightliner, are an Express Assessment Dealership, and are currently in the process of becoming an Elite Support Dealership.

We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.