This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

They were awesome! Saved my trip home. I was driving from DC to Minneapolis and had a blowout on…read morethe Penn Turnpike in the middle of the night. Changed to a donut spare and limped into Youngstown at 4am. Left a text with Boardman, got a prompt call back when they opened at 7:30. Brought my car in, they replaced the tire, checked out the car, replaced the spare in it's spot, and had me on my way by 9am. And at a very reasonable price! I couldn't have hoped for more! Ryan Patrick could not have been more helpful

I purchased a Subaru in 2018, with a full warranty that included oil changes from a dealer that I…read moremoved away from. It was too great a distance to travel for oil changes. I had visited other locations as well and never paid a dime for an oil change. Today, my Forrester was taken in for an oil change by my partner, and they said that they could not use my warranty because it "didn't include oil changes". I provided my warranty information (even though it's associated with my account and has always been) and they were prepared to process the oil change and charge me money, something that I am not required to pay under my warranty. I guess someone didn't want to do their due diligence and follow up with the other retailer or just didn't know how to do their job. Guess that's the unfortunate state of the workforce these days. It's unfortunate that this is the closest retailer to me, I'll now have to travel twice as far to the original retailer to get the service in the warranty I've purchased. Avoid.

I had an excellent experience at Kufleitners. I'll make a long story short. I had an issue with…read moreone of my speakers/an area surrounding the speaker that seemed difficult to figure out. With the help of Marty, AJ, and Jesse, the speaker problem was finally resolved. They care very much about patient satisfaction, and it is reflected in their actions. I feel this is a trustworthy dealership. Thank you!

First time taking my car to the service department and unfortunately it was not pleasant. I had to…read morekeep calling to check on the service of my car. I was given a quote and approved that amount, but when I picked up my vehicle, it was $1200 more than the estimate. I paid it because I needed my car, but had an attorney help me draft a letter and sent it certified mail requesting half of my money back. Under Ohio laws (OAC 109:4-3-13), automotive repair companies need approval before making repairs exceeding the initial quote. On the positive side, they did provide me a vehicle while my car was being repaired and did end up reimbursing half of my money. Then, 4 months later, the same diagnostic code came on my Jeep and I made an appointment at Kufleitner's, as the work has a 2 year warranty. They refused to even diagnose my Jeep and told me the work they did was not warranted. Again, which I don't believe they can do. They're upset because they did not follow the law and someone held them accountable. Throughout my life, I have purchased to date 7 Dodge-Jeep vehicles and have never had a negative experience from any other dealership. I ended up taking my Jeep to Jim Shorkey Dodge-Jeep. They made the repairs, as the parts were still under warranty. They were pleasant and great to work with. Next time, I will definitely go there, but will never go to Kufleitner's again.

I found a used car that I really wanted and negotiated back and forth with salesman Nicholas…read moreRushwin for a couple weeks to a point where I was satisfied with making a deal. I contacted him a few hours before heading over to the dealership, everything was all set to negotiate the final deal on that car, and when I got there he told me they sold the car earlier that day. He couldn't bother to let me know ahead of time despite texting him just a couple hours before; I drove an hour out of my way and had a cashier's check made out for the down payment and everything. Overall very disappointing and frustrating, and incredibly unprofessional on their part. I would strongly encourage anyone to avoid doing business with Nicholas Rushwin specifically, and this dealership as a whole. I definitely will not give them my business and advise against anyone giving them their business either.

Terrible experience with Jay Albanese. Rude person who does not care about customer service…read more Scripted robot responses. Time Waster

Service frustrating. Promised a ride then said short staffed. Took our truck in and the tech hit…read morethe bumper in their lot. So they promised repair. Left a message still no call back. #1 stands for best at lack of communication.

First off, salesman REX has a bad attitude, and after buying a new car in the past, he seemed…read moreirritated on having to spend 15 minutes with me, the paying customer to help set up phones to my new car. This month, I was sent a repeat customer 24-month lease offer with the miles I wanted. When i go to the dealer, salesman REX, AND HIS MANAGER SEAN QUOTED ME $150 MORE A MONTH WITH 16,000 LESS MILES THEN QUOTED ON MY PERSONILEZED ONLINE 24-MONTH OFFER at the dealer website. When I asked Sean as to why they are false advertising, he stated that the website needs to be fixed??? Needless to say, REX AND HIS COUNTERPART SEAN WILL NOT GET A COMMISSION FROM ME NOW OR EVER!!!!! I have already got a deal that I wanted, at even a cheaper price, with more miles AND SEVERAL FREE AUTO SHOW TICKETS. BUYER BEWARE IF YOU GO TO BOARDMAN NISSAN!!!!

I had called Sears and was ready to have my car towed but had to make an appt first. AAA offered…read moreto jump me and sell me a battery for JUSTover 125.00 ! While Triple A was here, I called around and found a better price at Auto Zone. AAA gave me a jump. Freddy installed my battery, I was out the door in no time saved over 40 bucks! Thanks Freddy, you good looking kind BUT married autozone MAN !!! MWAA

I am still in shock! A couple weeks ago I purchased about…read more$350 in parts from our local Boardman Ohio AUTO ZONE store when our '07 Ford Edge had an engine error code that indicated that the #1 cylinders ignition coil has failed. I purchased all 6 new coils and plugs, as recommended by the sales rep, but once installed I noticed the car was still having the same issue as before. After some research on the internet, I found that our year Ford Edge is notorious for having the coils failing which in turn, also, fry's the PCM. I went back to Auto Zone for a re-built PCM at that point, but they were unable to contact their vendor that re-builds the Ford brain's, and had to steer me elsewhere. Here is where the problem comes in, the companies that do re-build PCM's on our year Ford, will only give a warranty on them if you purchase the coils and plugs from them as well. This left me with the $350 in "Electronic" parts that I could not use. I told my wife, we can try to return them, but usually part store will not refund money on electrical part. Now, here is why I am still in SHOCK... When I went in to Auto Zone and explained the situation to the sales clerk and then asked if I could return the coils and plugs...he did! ...he refunded my credit card with no questions asked. That was AWESOME customer service! I was fully expecting to have to eat the $350, and vowel to never shop there again, but because they were so understanding and helpful, I actually found a new lifetime parts supplier! All 3 of our vehicles have over 100k miles, so even though this transaction may not be ideal for them today....I'll be back for sure! My thanks go to Auto Zone for doing the right thing in this situation. During the course of this not-so-pleasant Ford adventure, I dealt with 5 different Auto Zone sales guys including a manager. Each was very knowledgeable and very helpful. They have a great group of guy's there at your Boardman Ohio store.

My son purchased a vehicle at Simpson Motors in July 2022, and this morning a repair shop operator…read more told him the head gasket is leaking. The operator won't even touch it or put in a warranty claim for my son. He recommended going to the Subaru dealership for service. The sad thing is this certain repair shop was recommended by Simpson. So now my son has more than two years to pay on a car that probably shouldn't even put on the road again. By the way, I have seen other complaints concerning bad head gaskets on google reviews for Simpson. I guess my son will join the ranks of yet another dissatisfied Simpson customer.

Amateur welding on frames and lots of paint to hide other things would recommend wasting time or…read moremoney here will definitely regret it