We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

Our Sales Rep, Sam Ellis, sold my daughter her first car yesterday. He was awesome! Friendly,…read morethorough, excellent communication! Thank you!

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

I can't say enough good things about my experience. Everything was a breeze and pain free at this…read moredealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured. They took the time to answer all my questions and made the entire process smooth and stress-free. I'm very happy with my purchase and would definitely recommend this dealership to anyone looking for a new or used vehicle. Buying a car from a dealership can be stressful and there were no games or gimmicks involved here! Thank you again Joe S!

I purchased a Subaru in 2018, with a full warranty that included oil changes from a dealer that I…read moremoved away from. It was too great a distance to travel for oil changes. I had visited other locations as well and never paid a dime for an oil change. Today, my Forrester was taken in for an oil change by my partner, and they said that they could not use my warranty because it "didn't include oil changes". I provided my warranty information (even though it's associated with my account and has always been) and they were prepared to process the oil change and charge me money, something that I am not required to pay under my warranty. I guess someone didn't want to do their due diligence and follow up with the other retailer or just didn't know how to do their job. Guess that's the unfortunate state of the workforce these days. It's unfortunate that this is the closest retailer to me, I'll now have to travel twice as far to the original retailer to get the service in the warranty I've purchased. Avoid.

The guy I talked to, Dave, was great. He had the word of the general manager that he could hold a…read morevan for me until Saturday morning (this was Thursday night) as I live 2 1/2 hours away and could make the trip on a weekday. Tonight I got a called from some else at the dealership that they had sold the vehicle out from under me with no other explanation given to me or to Dave. I wouldn't trust this place at all. I'd recommend taking your business to some place that takes their word and guarantees seriously, and treats their employees and potential customers better than this.

I had an excellent experience at Kufleitners. I'll make a long story short. I had an issue with…read moreone of my speakers/an area surrounding the speaker that seemed difficult to figure out. With the help of Marty, AJ, and Jesse, the speaker problem was finally resolved. They care very much about patient satisfaction, and it is reflected in their actions. I feel this is a trustworthy dealership. Thank you!

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

Took my car here for an AC issue and was told it would cost me $9950 and they had to replace the…read moreentire system. Obviously that price is insane so I contacted Toyota of Zanesville and was told that if they had to replace the entire system which is highly unlikely it would be in the $3500 range. Not sure if they were trying to get me to buy a new car off them, but they'll never get a penny out of me again. This was after trying to charge me $275. I guess it's a good thing I had a coupon. I hope they're proud of that price.

First off, salesman REX has a bad attitude, and after buying a new car in the past, he seemed…read moreirritated on having to spend 15 minutes with me, the paying customer to help set up phones to my new car. This month, I was sent a repeat customer 24-month lease offer with the miles I wanted. When i go to the dealer, salesman REX, AND HIS MANAGER SEAN QUOTED ME $150 MORE A MONTH WITH 16,000 LESS MILES THEN QUOTED ON MY PERSONILEZED ONLINE 24-MONTH OFFER at the dealer website. When I asked Sean as to why they are false advertising, he stated that the website needs to be fixed??? Needless to say, REX AND HIS COUNTERPART SEAN WILL NOT GET A COMMISSION FROM ME NOW OR EVER!!!!! I have already got a deal that I wanted, at even a cheaper price, with more miles AND SEVERAL FREE AUTO SHOW TICKETS. BUYER BEWARE IF YOU GO TO BOARDMAN NISSAN!!!!

Ron Brownlie owned 5 nissian 2 had bad trans told me i was on my own tried to sell me a new…read moreone dont buy a nissan warranty sucks all i got was sorry you feel that way i bought 5 cars over the years my daughter bought 2 thats how thay take care of loyal customers

I had called Sears and was ready to have my car towed but had to make an appt first. AAA offered…read moreto jump me and sell me a battery for JUSTover 125.00 ! While Triple A was here, I called around and found a better price at Auto Zone. AAA gave me a jump. Freddy installed my battery, I was out the door in no time saved over 40 bucks! Thanks Freddy, you good looking kind BUT married autozone MAN !!! MWAA

I am still in shock! A couple weeks ago I purchased about…read more$350 in parts from our local Boardman Ohio AUTO ZONE store when our '07 Ford Edge had an engine error code that indicated that the #1 cylinders ignition coil has failed. I purchased all 6 new coils and plugs, as recommended by the sales rep, but once installed I noticed the car was still having the same issue as before. After some research on the internet, I found that our year Ford Edge is notorious for having the coils failing which in turn, also, fry's the PCM. I went back to Auto Zone for a re-built PCM at that point, but they were unable to contact their vendor that re-builds the Ford brain's, and had to steer me elsewhere. Here is where the problem comes in, the companies that do re-build PCM's on our year Ford, will only give a warranty on them if you purchase the coils and plugs from them as well. This left me with the $350 in "Electronic" parts that I could not use. I told my wife, we can try to return them, but usually part store will not refund money on electrical part. Now, here is why I am still in SHOCK... When I went in to Auto Zone and explained the situation to the sales clerk and then asked if I could return the coils and plugs...he did! ...he refunded my credit card with no questions asked. That was AWESOME customer service! I was fully expecting to have to eat the $350, and vowel to never shop there again, but because they were so understanding and helpful, I actually found a new lifetime parts supplier! All 3 of our vehicles have over 100k miles, so even though this transaction may not be ideal for them today....I'll be back for sure! My thanks go to Auto Zone for doing the right thing in this situation. During the course of this not-so-pleasant Ford adventure, I dealt with 5 different Auto Zone sales guys including a manager. Each was very knowledgeable and very helpful. They have a great group of guy's there at your Boardman Ohio store.

My son purchased a vehicle at Simpson Motors in July 2022, and this morning a repair shop operator…read more told him the head gasket is leaking. The operator won't even touch it or put in a warranty claim for my son. He recommended going to the Subaru dealership for service. The sad thing is this certain repair shop was recommended by Simpson. So now my son has more than two years to pay on a car that probably shouldn't even put on the road again. By the way, I have seen other complaints concerning bad head gaskets on google reviews for Simpson. I guess my son will join the ranks of yet another dissatisfied Simpson customer.

Amateur welding on frames and lots of paint to hide other things would recommend wasting time or…read moremoney here will definitely regret it

Helped my sister buy her first vehicle here. We saw a Certified Pre-Owned Jetta on the website that…read morewas listed for a very fair price. I called in and spoke to the Sales Consultant Bob Bezzaro. Affectionately referred to as "Uncle Robby" by his close friends as he told us. Anyway, from the first interaction he was more than helpful with every question we had, especially about the certification warranty and financing for a first time buyer like my sister. We scheduled an appointment, went to test drive the vehicle, and were soon on our way down the road. Awesome experience and my sister loves her new Jetta! Definitely ask for Bob when you stop in. You could tell he makes it his mission to spread joy in all aspects of the car buying process. Thanks Bob and thank you Preston VW!

tried to say they couldn't sell me my lug nut key. then said they would change the four locking…read morelugs for $90. that is the dealership making $1800 per hour. called Akron VW they said come in and get the key for $25. this should be illegal!!