Got an animal shelter from them. The shed itself is great, and the purchase and delivery process went smoothly. I've been paying monthly with no issues. However, their online payment portal is clunky and doesn't show how much you still owe, which is frustrating. I called on 6/5/25 at 8am to find out my remaining balance so I could pay it off, and the person I spoke to was extremely rude. I asked how the payoff amount was calculated--not because I didn't trust her, but because I like to double-check and understand the math myself. She responded condescending, saying things like "you just type numbers into a calculator," and seemed annoyed that I was asking for clarification. When I explained I wasn't trying to be difficult, just trying to understand, she stated that clearly I have a problem with her so should just call back to talk to someone else. I never got a clear answer and now have to figure it out myself. Love the product, but the customer service on the account payment end was a HORRIBLE experience. read more