When I first moved my business to Newbold Exchange I was excited to find an affordable co-working space outside of center city that offered the same amenities and services as center city peers but was independent. Our move jn experience was great and our experience great for a while-
Then property management was transferred to Regus/IWG. We were not notified of the transfer until after the fact, the management transition was a disaster, and Regus is incompetent and difficult to deal with. For 9 months Regus has produced incorrect invoices, lost record of payments, added late fees to payments they lost, and refuse to recognize bank records as valid proof of payment. They lay the blame on the former management and current tenants for their internal issues and expect the tenants to provide proof of everything.
Since the new year the dedicated desk area has suddenly cleared out of users by at least half. Many complain of the same issues my business has experienced with Regus and found it easier to go elsewhere than deal with their errors and incompetence.
If I was looking for a Coworking space now, I'd ignore Newbold Exchange, Regus/IWG has always been difficult to deal with in past experiences and have only gotten worse. read more