As a designer, I hired Lisa for a slipcover project for one of my clients, trusting her business…read moretagline, "Slipcovers and More." One of the first red flags was that Lisa does not operate under a written contract. Without a contract outlining scope, expectations, or process, important details were not clarified -- including that the original slipcovers would not be returned once deconstructed. That lack of documentation created confusion and avoidable issues later in the project. The project ultimately spanned more than six months for what should have been a straightforward slipcover job. During that time, requirements changed (she initially stated she would not need the chairs, then later required them), and portions of the work were completed by a "stitcher." The slipcovers that were delivered were inconsistent in sizing, puckered, misaligned, and only one fit properly. We returned them for correction. The final attempt removed the originally promised zipper construction and replaced it with a folded pocket bottom. The slipcovers were returned with oil stains and continued construction issues. When concerns were raised, the explanation given was that the fabric was stiff and difficult to work with. However, the issues were not related to fabric drape -- they were workmanship problems. Even after multiple rounds of revisions, Lisa maintained that she delivered the product as discussed. At the end of this process, the slipcovers were unusable, despite being fully paid for. Based on my experience, I cannot recommend this workroom for slipcover construction. Clear contracts, consistent workmanship, and accountability are essential in this industry.

Lisa and Sonny did an amazing job upholstering a large semi-circular bench in my house. I had met…read morewith several other upholsterers, and none of them had the skills or workshop to do the job. Lisa was not fazed at all, and between her and Sonny they figured out how to do it. Lisa also helped selecting a fabric that would be cozy, rugged, and easy to clean. They were also fast, and their pricing was reasonable. I highly recommend LJC Style.

I have used John Hatfield to restore three significant pieces of furniture that are family…read moreheirlooms. I don't know John personally but he's always been reputable, honest, and fair with me. His work is amazing and his prices are fair. I would recommend him to anyone looking to restore a piece of furniture that means something to them.

I brought in a ripped and badly worn ottoman here. It's like a totally new one now. What incredible…read morework! I'll be back!

After reading so many positive reviews, I called Eddie to replace my sofa and loveseat cushions. He…read morespent time to educate me about cushion materials and which one would be best for my family. I found pricing to be competitive and he had them ready for pick up on the same day! Friendly, fair and quality service. I'll never use anyone else!

We have always had good service here with any of the rugs we've brought to them for cleaning…read more Recently, we brought them one of our largest rugs for service. It is a Persian hand-knotted wool rug that was made in the 1950s. It is both excellent quality and still in excellent condition. We love this rug, the colors and design. It was time for it to go in for an inspection and cleaning. The staff here is extremely knowledgeable about not only the care and repair of rugs but can inform you of the likely country of origin, age and value of your rugs if these things are unknown to you. I think the prices are reasonable but that does not mean they are inexpensive. But for high quality rugs this is the place to take them to be assured of knowledgeable care, handling, and repair if needed. There is a reason that high quality rugs hold up over time. They are generally made well to begin with created from sturdy and quality natural materials like wool and often are hand-knotted. Hand-knotting differs from hand-tufted rugs and it goes without saying is vastly different than machine made. A hand-knotted rug is woven by hand using a loom. The rug maker ties each knot of the rug entirely by hand. This is a labor intensive and time consuming but wonderful rug making technique. Hand-tufted rugs are made by hand using a tool. The rug maker in this case uses a tool to push tufts of material through the back of a cotton canvas. This is a quicker process and doesn't require a high level of expertise. In fact, as a teen I learned how to make small rugs in this manner. It was a fun craft for me for a few years. If well care for, a hand-knotted rug generally will stand the test of time. They are often handed down in families becoming in many instances more valuable and precious with time. It is important to ensure any carpet is cleaned regularly and professionally but it goes without saying that a hand-knotted wool rug should get specialized care. This is not a situation where one should consider a DIY approach or using rug chemicals from a can bought from Home Depot or the supermarket. We are fortunate to have Grillo nearby to provide the kind of care precious rugs/carpets deserve. They are very busy bees here...Once we dropped off the rug we were told it could take up to a month to get it back...and indeed they had it for a month. That was fine with is. This isn't slap dash service. During that time we were able to enjoy the pristine hardwood floor underneath the rug that we never see. Lol! Grillo has pickup and delivery service as well but since we have a pickup truck and thankfully are both strong, we were able to drop off and pick up on our own...(I subscribe to "use it or lose it"). One of the (burly) guys working here does come out to your vehicle though and with amazing deftness and talk about strength, brings the rug singlehandedly (I might add), into the shop as well as reloads it back in your vehicle at pickup.

I called these folks for an estimate. I originally spoke with someone named Pam who was nice, but…read morethen an older man got on the phone and was rude, dismissive and ultimately refused my business. I was trying to explain a particular cleaning concern involving mod spore exposure (not direct mold damage) and he accused me of "changing my story" in a way that was just bizarre. I don't know if this man has cognitive impairment or some sort of other neurocognitive personality change but the exchange was bizarre and upsetting. He ultimately said he would not clean my rugs. My understanding is that they have a good reputation for cleaning but this customer service experience was one of the worst I've even encountered. Downright hostile.

Went here when this place stated it was open and the door was locked no sign or anything. This…read moreplace should update their website to read by appointment only. If they're not going to honor the hours on their website, then they should at least notify people not to show up. There isn't even a phone number on the website so that you can call to verify if they're open or not. Don't waste your time here.

Love giving new life to old, well-made things! This chair belonged to my grandmother and Michael…read moreand his team expertly modernized and refreshed it while preserving the beauty of its intricate details. It's the second time I've worked with him and I highly recommend!

Update: this was my go-to place for dry cleaning when living in Braintree. Was always happy with…read moretheir work, and the owner is super nice. I researched some places to get my wedding dressed cleaned & preserved. The owner spent a lot of time talking to me about how long they've been doing it, what company they use and all kinds of other tid-bits of information. So they took care of my dress for what I thought was a reasonable cost. It looks nice, from the window of the box. My first experience was great...friendly and timely service, however, I tried to stop at 7:05 am to drop off dry cleaning to find the store dark, and the doors locked!? It says on the sign they open at 7am....

Love this spot. Honest, great service every time! I drive…read moreout of my way to take my things here because the owners are so good.

Great selection and prompt installation. Service personnel experienced and knowledgeable.read more

Dan did an awesome job steam cleaning our carpets. He removed a large black stain caused by a cola…read morespill that we had been unable to get out for years (see photo.) Highly recommended! A+

These guys do excellent work!…read more I had them repair a few broken barstools. I didnt think that they could be fixed, but the owner Rob told me he would do his best. He called me the next day and said they were ready for pickup. They look good as new. The Staff here has a lot of experience and it shows. Excellent quality and minimal turn around time. Thanks SSUPH!

They do excellent work with a fast response time. We use them for our commercial furniture repairs…read moreand there is nothing they can't handle. Highly recommended.