I normally wouldn't bother with this, however I wish to Provide the Owner & Employees of this store a Learning opportunity to Provide Future customers with an enjoyable shopping environment/experience. I have been a loyal customer for years, there have been many times that I have spent close to $100 or more, just this year alone. So it's a real shame to have been treated the way I was, considering that I have literally chose to support this local business as opposed to shopping online for much of the time, better deals, shipped to my door. I love thrifting, the whole experience & also supporting local businesses. The One time I bring an unacceptable situation to their attention, instead of apologizing to me, and making things right, it was made out to be this major inconvenience, I was made to feel as though I was looked at condescendingly, Gas Lit, so to speak. Because I Bought a DVD and didn't realize that the employee wasn't capable of putting the correct DVD into the case, I wrongfully made the assumption, took the DVD home, took the sticker off, and added it to the stack. Much to my disappointment about (2) weeks later, I finally grabbed the DVD to have dinner & a Movie, I discovered that the wrong disk was given to me. I didn't bother calling as I knew I intended to visit & shop around soon, as I do frequent there quite often. I Brought the DVD & Case up to the counter, upon my arrival & was met with a Negative, Condescending attitude , which is Absolutely Unacceptable, especially considering I initially offered to purchase the original DVD I was given also, which I did end up doing. When I could have just demanded what I paid for & left, as I suspect most would do in this situation. Needless to say, the Proper DVD, I paid for, was found in no time, after complaining of how massive of an inconvenience it was & making me feel bad/wrong about the situation, when in fact it was the incompetence of an employee. SO I ask, why would I ever wish to shop her again? Perhaps an attitude adjustment, as well as some appreciation for the customer is in order, I mean sometimes there are great deals, though much of the time I find that prices are pretty close to retail, so aside from supporting a local business, why should I bother to continue shopping here, if I can't trust that my needs will be met as a customer, when I can literally get whatever I wished shipped to my door for a competitive if not better price. I will go as far to say that I have thrown away multiple DVDs that were scratched beyond use, which I purchased here in the past and ate the cost, because I supported this store and was willing to look beyond it, so another thing they can improve upon, checking the disks before putting them out for sale to ensure their customer is getting what they paid for, a functioning DVD. It literally doesn't take but a few more seconds, of which the customer deserves, in an effort to avoid further fiascos such as the one I endured. If one can't be bothers to make an extra effort, why should I bother shopping here? This was one of my favorite stores up til this interaction, now that I was made to feel uncomfortable I really don't feel like going back, I suspect I will in time, as I fully comprehend that mistakes are made and that we shouldn't be measured by them. I wish for the constructive criticism within this review to be taken into consideration as it would certainly be in the Shops best interest. read more
