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    New Sunrise Properties

    5.0 (1 review)

    Services - New Sunrise Properties

    Property management

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    6 months ago

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    AES Property Consultants

    AES Property Consultants

    (8 reviews)

    Investor Warning - My Experience with Joe Spooner (AES Property Consultants)…read more I want to share my experience with Joe Spooner from AES Property Consultants so other investors can be cautious when choosing a property manager. I hired Joe to manage two of my rental units. During the time he was managing the properties, communication was very inconsistent and there were repeated delays and excuses regarding tenant placement and updates. Rent payments were also frequently late, which created ongoing issues. After I terminated the management relationship, I requested the return of the security deposits for two units that were held during his management. Despite multiple follow-ups, I still have not received those deposits back. I have been told several times that the funds were "sent," but nothing has ever arrived. As an investor, this has been extremely frustrating and has caused unnecessary financial and operational issues. My advice to other investors: be very careful, document everything, and verify how security deposits are handled before working with any property manager.

    Did not fix issues addressed in their remodeling of my kitchen. Light fixture was installed in…read morereverse polarity. Outlet was installed but not functional in kitchen. Owner promised it would be fixed but it was not. Agreed to install over the counter microwave after initial quote but didn't finish. I'm left with incomplete kitchen remodel as well as an eyesore. Filed complaint with BBB in which owner lied. Buyer beware. I don't usually complain over trivial things but this business is shady. Had they just kept their word, any additional work agreed to would have been happily paid for by me and I'd have left a stellar review.

    Greenwood Property Management

    Greenwood Property Management

    (1 review)

    Where to begin…read more Okay, so first off, I've never owned a home before and this was my first experience with getting a room remodel. I had just bought a small mobile home in a MHP in N. Ridgeville. One of my neighbors saw me having roof work done and approached me with his business card - Greenwood Property Management, an all-around handyman who claimed to have been doing that type of work for 15 years. I wanted to renovate the spare BR for my office. Home Depot had quoted me an outlandish price just for laminate floors. This neighbor quoted me the same price with a room repaint (walls and trim), AND claimed he could get it done in just a day because the room was small. Too good to be true, right? It was. He drew up a contract, per my request, with a deposit for material purchase. We had initially planned for the work to start a week out, but I had a cancellation which allowed him to start in two days. He wanted to get a jump on things and show up early at 9 am. Fine by me, only come Sunday morning he didn't actually arrive until 11, then left without explanation at 2 and didn't come back for the rest of the day. After many unsuccessful texts and phone calls which he didn't answer, I went across the street to knock on his door as his vehicle was in the drive and he was home. His wife answered and I left a message with him to call me so I could know what was going on. He then messages me back to say not to come knocking on his door uninvited. after some back and forth messages we smooth things out and he says he be there bright and early Monday morning to finish. Meanwhile I have an office-load of furniture, books, and whatnot strewn about three rooms. Monday morning arrives, and he doesn't show up until 10:30, and AGAIN left around 1:30. I was scheduled to work that evening but due to a power outage at the store did not have to in. I messaged to let him know as much, asking if he planned to come back and finish that evening - to which he said no due to the complication he was having with laminate being warped and Home depot giving him flack about returning it for new material. So, this "one day" project had turned into two and was stretching three. On Tuesday, again he shows up in the late morning, left around 12 saying he would be back in 45 minutes to finish up. two hours later I get a text saying he is officially done with this project because of the flooring issue; that in his 15 years of doing this he's never had such difficulty with laminate or hassle returning defective pieces. He said that without my investing more money he would not be able to finish the job, then tried to demand what was "owed" to him for the half-ass paint job he did. And when i say half-ass, I mean it. he broke pieces of trim in taking them off and left multiple spots on the wall with the old color still showing through. Plus, he just up and left what he did get done on the floor in limbo. I argued to see the receipts for material cost in order to balance any leftover toward the labor of the paint job. He refused to produce the receipts. In the end he settled for less than what he claimed I still owed, and I paid it just to get him out of my hair. So, here it is a week later, and I have installed a new floor myself - complete with underlayment and vinyl planks. Turns out the warped laminate he claimed to be the issue was in fact his lack of thoroughness in removing errant nails and staples left over from the carpet removal, making the floor uneven. 15 years of doing this and he skipped that crucial step? I also bought new trim, cut, painted, and installed it myself, plus finished up the paint job. It's as the old adage goes: if you want something done right do it yourself. Had I done it myself from the start I certainly could have saved a lot of money and headache in dealing with this person. Lesson learned. All this to say I would recommend going with someone who has reputable references and/or a deeper sense of professionalism than this person, who in the end tried to gaslight me into feeling sorry for all the difficulties he encountered during the project and breached the contract on many levels with no remorse or concern.

    Gentile Property Management

    Gentile Property Management

    (5 reviews)

    Poor excuse for a company!!! I haven't lived in my old home for almost 4 years now and they are…read morestill trying to charge me and I can barely get ahold of anyone there! Multiple people have lived in that place since I've left and didn't owe anything when I did now I'm somehow got a 3 year charge????? What the heck!!!!

    If I could give them negative 5 stars, I would. They're disorganized, unreliable, unprofessional…read moreand an absolute pain to work with. On countless occasions, they ignored request of documents ( I'm an owner BTW, not a renter)...said that I agreed to a job of $5,800 that I NEVER did. The same job was completed for less than half of their quote. Quotes were always inflated and never made sense when I asked for a breakdown. In other words, the final quote and itemized quote never matched. I dealt with condescending staff that had no clue about home repairs and minimized legitimate questions as 'industry standards'....that weren't. If you're dealing with them...and you question if the problem is you...it's probably not. It's them. They're also outsourcing some of their task to the Philippines...so you have ppl dealing with your house that have no clue. I regret that I didn't end working them earlier....oh and that feeling the previous tenant posted about them being biased....I'm an owner and I had the STRONG feeling that they thought I was stupid....I had a lot of messages that would start with "as per my last email".....like I'm not a whole linguist our here(yup, me)...lots of condescending, nasty messages when I would catch them in things that weren't true or when I would ask for further information. I had a tenant back charge their rent; they claimed they disputed the charge with the card company....Up to this point, I'm STILL waiting...DO NOT USE THEM.

    New Sunrise Properties - propertymgmt - Updated May 2026

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