If I could give them negative 5 stars, I would. They're disorganized, unreliable, unprofessional and an absolute pain to work with.
On countless occasions, they ignored request of documents ( I'm an owner BTW, not a renter)...said that I agreed to a job of $5,800 that I NEVER did. The same job was completed for less than half of their quote. Quotes were always inflated and never made sense when I asked for a breakdown. In other words, the final quote and itemized quote never matched. I dealt with condescending staff that had no clue about home repairs and minimized legitimate questions as 'industry standards'....that weren't. If you're dealing with them...and you question if the problem is you...it's probably not. It's them. They're also outsourcing some of their task to the Philippines...so you have ppl dealing with your house that have no clue. I regret that I didn't end working them earlier....oh and that feeling the previous tenant posted about them being biased....I'm an owner and I had the STRONG feeling that they thought I was stupid....I had a lot of messages that would start with "as per my last email".....like I'm not a whole linguist our here(yup, me)...lots of condescending, nasty messages when I would catch them in things that weren't true or when I would ask for further information. I had a tenant back charge their rent; they claimed they disputed the charge with the card company....Up to this point, I'm STILL waiting...DO NOT USE THEM. read more