Everyone at New Smile is wonderful. Ate Rosanna and the rest of the office personnel are always welcoming and kind, check in is easy and most of all they text you if an earlier time becomes available due to a cancellation from other clients which is great. It saves me a lot of time instead of waiting for a later appointment. Dr. Usita is always very pleasant and thorough, gentle in dealing with my sensitive gums from years of steroid use. I have been their patient since 2017 when I moved here at the Inland Empire. read more

This place ONLY cares about money . My grandmother was in the hospital and they got upset that my 89 year old grandmother couldn't make her appointment as she sat in the hospital . The owner or whatever she is said "I'm running a business here " and got upset . Yea we won't be returning and I highly suggest any possible and returning clients really consider . This place needs a new owner NOW! Or whoever that was is ruining their business this is incredibly sad and disgusting behavior . read more

Would have to say I'm really happy that I was introduced to my dentist and this facility. They Take great care of your teeth. I have spent a lot of money on my teeth and been around enough Dentist to understand when you find a good one and these are one of the good ones no swapping out dentist your dentist is your dentist no coming in having one dentist doing your work and then another one doing some other work love the work that has been done wish i had gotten my implant done here as well mine was done correct just crown im not to happy with but its ok live and learn hope this helps someone live and not learn. Thank you new smile dentistry read more

I went to this dentist after moving from out of state. After 25 years of consistent dentist care, and never any cavities, they told me I had 5 cavities and that I should come back in 2 days to fill them. I consulted my old dentist to see if there were any teeth they were "watching", and they said no. I went to another local dentist and they also said I didn't have any cavities. Tried and failed to get me with the cavity scam. Will not come back. Equipment and office also looked older than I am. There wasn't much space between patients and did not have a very private feel. read more

Quality of care was exceptional and front office staff courteous, friendly and efficient

The dental office itself is nice, however, when it comes to to the administration portion, they dropped the ball. I was waiting to hear back from them regarding my filling that fell out, and never did. read more

Like most people I'm scared of going to the dentist because it's always a painful awkward experience. Here the staff were so incredibly nice every single one of them! I came in on the wrong day (slaps forehead) and they still squeezed me in. I didn't feel shamed for how bad my teeth were they told me what was going on and how they could help so I appreciated that. Usually I push myself through the pain but I had no pain whatsoever which I was delighted after getting several fillings. I really had a great experience and appreciate everyone who helped make my experience great. read more

Love everything about this place! Very clean and relaxing place while you wait. Very friendly staff and dentist. They treat you like family. After pandemic, we stopped seeing the dentist but after going to this place, I would definitely recommend this to my friends. 10/10 stars from Khloe & Isabella read more

Thank you Dr. Usita. I have been coming here for 3 years now and each time I am happy with my service. Rosanna, Nancy, Sarah, Michelle:) you are my angels. Rosanna you have always been so caring. I have been going through so much these last couple of weeks THANK YOU SO MUCH for your gentle and kind and caring ways Team , it made me feel safe even though i was completely scared. Thank you to your whole team and again thank you Dr. Usita you always take care of me AND my needs and you make sure I feel safe and aware of my treatment plan. Thank you all a have a blessed year. -Janet read more

All supporting staff as well as the main dentist are very comforting and supportive. They work above and beyond to make sure that I am well informed even to the point of asking if I needed to go eat something before my procedure so I am not hungry all day after. Doctor ACTUALLY LISTENS and feeds back my concerns and answers my questions with a hint of impatience or irritation like I am wasting his time. Great people and great care. If you are like me and resistant to regular numbing -- let him know... he knows all the tricks to keep you out of as much pain as possible. I am 52 and have been seeing dentist & orthodontist for over 4 decades now and I know this is least amount of pain I have experienced yet. read more

Never in my life would I believe I would be praising a dentist! I am a dental chicken, the epitome. Never left an office not in pain. When I tell you that every member of the New Smile team was genuinely comforting and accommodating! Dr. Took his time and was very gentle! I genuinely appreciate his attention to detail! Bottom line, if you've been avoiding dental work due to bad experience, this is the office of redemption! read more

I'm changing my review because I did some research and unfortunately this office does try to scam their patients. I was told I had 14 cavities and that the white resin composite is not covered by my insurance so I would need to pay about 2k out of pocket for white fillings. Also I've never had this many cavities and brush regularly while occasionally flossing. Someone else posted that the same thing happened and they paid close to 2k only to find out that their insurance does cover the white fillings. So I checked my benefits and mine is covered up to 80%! So I would've paid 2k and the dentist would've received the payout from my insurance. I'm disappointed that this dentist would try to scam his patients out of their money. Hopefully you all will check your benefits before paying this crook read more

I LOVE this office and Im not a fan of the dentist at all. I've been to a Few and never have had a good experience. Receptionist is super nice and so are all the girls that work there. And the orthodontist is funny and nice and makes you feel super comfortable. I honestly just really loved the whole energy of this place and can say I finally think I found the perfect dentist to go too. read more

Excellent work with me Very professional staff They go beyond the limits to make sure you leave satisfied Highly recommend! read more

Great dentist! I have had such terrible experiences with other dentists and developed "dentist anxiety" but this is the best dentist I have ever had! Nonjudgmental and really cares about improving your overall teeth health. I was in and out of the office super quick, no long wait time at all! 10/10 would recommend to anyone! Shoutout to Jesus for making the experience comfortable and being a great sport! read more

It can be trouble finding a reputable, honest and caring dental office- sometimes sacrificing one of the three qualities previously mentioned. Every time I've come, I've always been greeted by, and helped by friendly, loving staff. The Dr. (Villamor) is a gentle and sweet guy. Having a fear of people working in my mouth, the Dr was very helpful and also educated me on the things he was going to do and also answered any questions I had. I recommend this office to anyone who is looking for a dentist to go to. read more

I've been here since 10 am to put on my crown. It's 12:07 pm and I'm still waiting here. If this were the first time, okay, but this is now the third time I've came for an appointment and I had to wait an hour just to get looked at. I work in an office where things pop up and times vary, but this is unacceptable. It wasnt always like this and i actually liked the place when they knew how to stick to appointment times. This will definitely be my last visit. read more

Love this practice! Angie, Melissa and Dynastie in the front office were friendly and welcoming. The rooms are very clean and they use the most up-to-date technology. I felt so relaxed during my cleaning. Dr. Usita was so nice, very thorough, and proactive about preserving the condition of my teeth. Love that he is conservative in his treatment. They also have flexible scheduling to accommodate my busy schedule! All-around great experience and highly recommend! read more

The worst customer service I have ever had from the receptionist. I am driving a hour and a half away to get there and treats me with disrespect. I will not be coming back. read more

Love this dentist my fav and his girls make me feel super comfortable. I trust him with all my teeth

I've been going here for more than 20 years!! It always feels welcoming going to my appointments every six months. I am always treated like family. My parents go here, my siblings and their kids go here and my kids will eventually go here as well. Highly recommended. Till next time New Smile Dentistry family. read more

First and foremost, I want to say thank you for all the staff that made me feel comfortable coming to the dentist. Customer service was amazing, the doctor asked great questions concerning my teeth, didn't recommend procedures I didn't need but explained well what i did need. I was at ease the whole time I was there. I'm new to the area and this seemed like where I need to be. read more

Dr Mor Usita is so courteous and professional, truly cares for his patients. Excellent Dental provider

My family and I have been going to Dr. Usita at New Smile Dentistry for 15 years now. He is great at what he does, and is very kind and personable while he works. The office is always clean, and you get a sense of comfort. read more

It's always a new experience when going I chose to go early on my birthday and the love and happiness that comes with the staff from being there will never be forgotten I have to recognize Dynasty her presence is remarkable she's thorough on explaining any questions you have, she really listens to you and just makes you feel special, THATS A GOOD WOMAN, thanks read more

I have been coming here and bring my family here for over 6 years. I must say that the Dr. Usita and his staff are impeccably Outstanding. The service, professionalism and all around care is individualized. We appreciate all of the patience they have with us and the way they consider our financial inabilities when making payment arrangements. We are living in Loma Linda Ca and travel the distance for the convenience and quality care. These people make miracles by giving smile to the broke. Thanks Tito Mor God Bless you and your stafg read more

The dentist was very friendly, and they filled my teeth quick. They also gave me a pillow when my back started to hurt. Nice staff too.

I've been going to Dr. Usita for as long as I can remember and I've had nothing but great experiences! The staff is friendly and knowledgeable, the office is clean and tidy, they have computer screens in all the rooms so I can watch movies while I wait. Most importantly, Dr. Usita seems to know what he's doing. It never hurts when I get shots for my fillings. He just has that touch I guess. I would ONLY RECOMMEND this place. Not sure why there's so many negative reviews. Seems like they're from awhile back? read more

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Ok first of all the only reason they would ever take you in later and have you wait is because you were late. I always arrive on time . I haven't gone to the dentist is 5 years and I had to come because of my tooth hurting. Dr Usita prepped me that day and scheduled it the next day - I was shocked because I felt like nooo discomfort or pressure- she made sure I didn't feel it and kept asking if I was ok. This place is spotless clean and always full of smiles and kind people. Have common courtesy and show up on time- then maybe you won't have to wait. read more

My visit today was amazing. The COVID Guidelines were followed. The staff made me feel comfortable with the dental procedures for my visit. The office manager had made sure that any insurance coverage was accurately in place and approved before my arrival for the appointment. Dr. Usita explained everything to me and answered all of my questions before he started his work. The dental assistants were very professional, confident and attentive to my care. Thank you for a job well done. I feel like family. read more

Me and my family we've been going there for years Very friendly staff and professional , I have an appointment at 12.00 I was in by 12.10 and they fixed my tooth fast and no pain Very happy customer read more

I have had gone to four appointments so far and each visit has been wonderful! I can't say enough about the wonderful staff here. Everyone is always friendly and always smiling. Everything is always explained in a kind and sincere way. Going to the dentist has always given me anxiety. So I am so glad to have found a dentist that really takes all those fears and worries away. New smile dentist has made made a huge difference in my smile already. read more

New Smile Dentistry has friendly, courteous and professional staff from the front desk, clinic manager, dental assistants and up to Dr Villamor Usita. He will give you his honest professional opinion on what it is best for the patient's treatment plan, I commend and will recommend it to my friends and family to come to New Smile Dentistry in Rancho Cucamonga. Louie Ayento read more

If I could leave negative stars I would. I've been bringing my son here for several years and have had multiple appointments where Dr. Ursita insisted my son had multiple cavities. Not thinking to question his professional opinion and my son being under the age of 8... I consented to get them drilled out. I opted for the white composite material rather than the silver metal. I was told I would have to pay out of pocket for the composite since his insurance didn't cover it. They collected about $1000 cash from me over the years saying the insurance doesn't cover this. Well, I ended up going to another dentist...which had to drill out some of Dr. Ursitas shotty work and guess what... My insurance covered the composite material! They always have. So, come to find out they billed my insurance and got paid on top of it from me! Then when I have asked several times for the records and for the invoices/consents... My son's file... I've got nothing! Went in twice now to pick it up only to be turned away and said I'd have to contact the account manager. I followed up and have been waiting for these so called records that were to be mailed for over 3 weeks now. This office is a complete rip off and will take advantage of you and the insurance company! They stole money from me already knowing they were paid by the insurance. They tried to use an excuse of adding in a sensitivity solution to the composite material and that's what they charged for. Well, there's not one record showing consent to add anything into my son's mouth or the material used. No record of anything added to the composite. Just full of excuses and can't even get a solid professional answer out of them. I now take my son to children's dentistry of Rancho Cucamonga and love it there. If you come across New Smile Dentistry...Steer clear of this shady office and unethical people. read more

i had a cleaning in here it help me, and i was not sure it will work out or not. but the dentist i was recommend work better in my schedule and is efficient. read more

This was my first time here & I will not be coming back. I just moved to the area & was due for a cleaning. Dr. Usita told me after examining my teeth I had 15 cavities! What?! I go to the dentist regularly every 6 months & have only had a handful of cavities in my life (I'm almost 40). I have really good teeth. This is a total red flag & seemed like he was trying to rip off my insurance company. I got a few other opinions from other dentists & all of them said I do not have 1 cavity. Pretty upsetting you have to be dishonest to your patients to make money & that you encouraged me to come back for fillings for all of them. Scary to me to think you would have given me fillings when I didn't have 1 single cavity. read more

Me and my sister have been coming to Dr. Usita for years! I only recommend him to anyone in need of a dentist. He's VERY knowledgeable. I only trust him to work on my teeth! The staff is great. The office is clean. So if you need anything from teeth cleaning to ortho or even teeth whitening I recommend Dr. Usita! He's great at it all!! read more

My kids have been coming to Dr. Usita for 2 years now. I can honestly say that he has been an amazing dentist. I wish my kids were coming to him from the beginning. My middle daughter was terrified of the dentist before coming to Dr.Usita. He was patient and understanding. And now she actually gets excited when she has a dental appointment. I must admit the weight is a little long however it is worth it!!! read more

This dental office cares only one thing: Money. I requested from them my old x-rays for my new dentist, paid my handling fee, only got an incomplete set of tiny images practically unusable. After that I called the office and spoke to Stephanie Martinez, Front and Back Office Assistant. She refused to send me the rest of my x-rays, instead, asked for another round of handling fee. After I told her I had already paid for it and emailed her the receipt as proof, she said she never received it. I therefore asked to speak with her manager, which she refused again and stated she was the one in charge. Totally unprofessional, untrustworthy. Robbery is a more fitting term for this dentistry! read more

While the experience of having dental work done here is pleasant, the result years later is definitely not. After having them do a crown, the tooth became infected and rotted, and now bone grafts and implants are needed to repair the damage. The dentist I go to now said to "never go back again" and I agree. read more