I hate to do this as I am not the type to leave a bad review but I am really upset with New Road Service Station (NRSS). On the 10th of August, my van broke down. We contacted NRSS who were local and they asked if they were able to take the van in. They explained that they could take the van in and would see to it as soon as possible. Today the 1st September they STILL have not even looked at my van despite multiple calls and me explaining that this is a work van and it is costing me a fortune not having it. All I got was a dis-interested (borderline rude) female receptionist and a slightly more enthusiastic man who simply said they will see to it when they are no longer busy. NRSS have cost me a fortune, not only on business lost, vans hired and the mayhem with logistics but also the second recovery vehicle I needed to book to move the van from their location to another garage that cared enough to see the van the next day and aim to have it repaired by the end of the week. NRSS have been a complete let down and need to be clearer with clients in the future. If you have no clear availability for a month ahead, TELL THE CLIENT so they can book somewhere else... read more